CaptRodwell 0 Posted March 2 Share Posted March 2 Hi, I have a setup with a large library of kids shows and my two kids have a tablet each that I download stuff to for them to watch in the car on long journeys. The problem I have is that it works for one jouney but then the next time I turn the tablet and open Emby the downloads have all vanished. I assume they have been automatically removed somehow why is this and can I stop it from happening so that I have control of when downloads are removed? There appears to be no mention in the documentation about when downloads will be removed and I can't find anything in the settings to allow me to control this behavior https://emby.media/support/articles/Offline-Access.html Apologies if I have missed something Link to comment Share on other sites More sharing options...
Luke 37135 Posted March 6 Share Posted March 6 Hi, this shouldn't happen, no. Did you clear app data by any chance? Link to comment Share on other sites More sharing options...
CaptRodwell 0 Posted March 6 Author Share Posted March 6 Thanks for replying and no I haven't cleared the app data. Link to comment Share on other sites More sharing options...
CaptRodwell 0 Posted March 9 Author Share Posted March 9 It's just happened again. Is there any information that I could provide that would help to figure why it is happening? Link to comment Share on other sites More sharing options...
Luke 37135 Posted March 11 Share Posted March 11 Can you please provide an example? Thanks. Link to comment Share on other sites More sharing options...
CaptRodwell 0 Posted March 12 Author Share Posted March 12 I've set some up and have turned on logging in the android app. I'll reply again when I have something to share. Link to comment Share on other sites More sharing options...
CaptRodwell 0 Posted March 15 Author Share Posted March 15 It happened again but this time with logging turned on, Fri Mar 15 21:18:34 GMT 2024 MediaSync: Begin checkLocalFileExistencesion Fri Mar 15 21:18:34 GMT 2024 MediaSync: File missing at path /storage/3665-6362/Android/data/com.mb.android/files/emby_downloads/Videos/The Tiger Who Came to Tea/The Tiger Who Came To Tea (2019).mp4. Removing item... Fri Mar 15 21:18:34 GMT 2024 MediaSync: File missing at path /storage/3665-6362/Android/data/com.mb.android/files/emby_downloads/Videos/We're Going on a Bear Hunt/We're Going on a Bear Hunt (2016).mp4. Removing item... Fri Mar 15 21:18:34 GMT 2024 MediaSync: File missing at path /storage/3665-6362/Android/data/com.mb.android/files/emby_downloads/TV/Raa Raa the Noisy Lion/Season 2/Raa_Raa_the_Noisy_Lion.S02E01.Crockys_Wobbly_Tooth.mp4. Removing item.. I have the download location set to External storage which is a SanDisk SD card, the SD card hadn't been removed and I hadn't manually deleted the files. I wonder if it's when the tablet gets turned on and Emby started straight away before the SD card is accessible perhaps? Link to comment Share on other sites More sharing options...
Luke 37135 Posted March 17 Share Posted March 17 It's plausible. Have you noticed the files still being there when the app thinks they are not? Link to comment Share on other sites More sharing options...
Atix0 0 Posted March 28 Share Posted March 28 Hello, I have the same problem. I have had this problem since Emby Server 4.8.0.0. (and 4.8.3.0 too) I use Android Emby, I download a series (unseen episodes only) and if I watch an episode offline, the next time all downloads disappear. I also download it to an external sd card. The files are also missing. Thanks for the help, Atix0 Link to comment Share on other sites More sharing options...
yaksplat 58 Posted March 28 Share Posted March 28 My son just told me about this same issue. He downloads a bunch of music onto his phone. He said that it's always fine until i add new music to the library, then random downloaded songs disappear. Not a whole album or artist, just a random selection. Link to comment Share on other sites More sharing options...
Luke 37135 Posted April 4 Share Posted April 4 On 3/28/2024 at 10:45 AM, yaksplat said: My son just told me about this same issue. He downloads a bunch of music onto his phone. He said that it's always fine until i add new music to the library, then random downloaded songs disappear. Not a whole album or artist, just a random selection. Hi, is it possible that app data was cleared? Link to comment Share on other sites More sharing options...
CaptRodwell 0 Posted April 4 Author Share Posted April 4 On 3/17/2024 at 7:32 PM, Luke said: It's plausible. Have you noticed the files still being there when the app thinks they are Over the last few weeks I have started just leaving the tablet a couple of mins after turning it on before starting Emby and I haven't had the problem since. Link to comment Share on other sites More sharing options...
yaksplat 58 Posted April 8 Share Posted April 8 On 4/4/2024 at 12:50 AM, Luke said: Hi, is it possible that app data was cleared? No. Link to comment Share on other sites More sharing options...
Luke 37135 Posted April 14 Share Posted April 14 Are you still able to reproduce this with new downloads? Link to comment Share on other sites More sharing options...
mrb002 5 Posted May 2 Share Posted May 2 this just happened to me this morning on android as well. app data was not cleared. i checked the app data and there was ~110mb in there instead of the several GB of downloaded content. haven't had this happen before so i'm wondering if android has some new setting to "clean" up large apps. Link to comment Share on other sites More sharing options...
mrb002 5 Posted May 2 Share Posted May 2 when i got back to my home network, i went to the server panel, checked the Downloads tab, opened up the download list for that phone and hit save... the phone immediately started downloading again. 1 Link to comment Share on other sites More sharing options...
travisholland7 0 Posted Friday at 05:31 AM Share Posted Friday at 05:31 AM The same thing is happening to me as well. 1.1TB media downloaded to my Android Emby app. On day 3 of this trip, the app took a looong time to open and when it finished opening, the tablet externak storage had 1.1TB new free space. Everything gone from server Downloads list and also deleted from Android tablet. It seems anytime server loses sight of the files on the NAS, they are all deleted from download list on server, then deleted from Android app next time it launches. This is not desireable server behavior at all. Can admin create a setting on app to short circuit the deletion of all downloads if server library is missing said downloads?? The utility of the app is greatly reduced if we lose all downloads from time to time. Link to comment Share on other sites More sharing options...
DJAndieK 4 Posted Saturday at 08:05 AM Share Posted Saturday at 08:05 AM This has been happening to me and my users recently also. Android app just randomly seems to be deleting downloads. A couple of days ago I was watching an episode and half way though it popped up an error cannot play video. I backed out of emby completely, relaunched it and all downloaded episodes of the show I was watching were missing. Link to comment Share on other sites More sharing options...
apefray 4 Posted Saturday at 02:47 PM Share Posted Saturday at 02:47 PM @Luke I mentioned this in another thread a couple of weeks ago, but I too am losing my downloads on my android phone. Had re-downloaded the albums, but alas, when I checked again today, they have all gone again. I use my phone in the car to stream the downloads to the stereo rather than having a data connection through emby. Link to comment Share on other sites More sharing options...
Terry82 0 Posted Sunday at 08:27 PM Share Posted Sunday at 08:27 PM It use to be a good feature but it seems to be happening randomly from my downloaded shows and has become unreliable for android app. Link to comment Share on other sites More sharing options...
DJAndieK 4 Posted Monday at 06:49 AM Share Posted Monday at 06:49 AM I wonder if it's due to the latest version of the server software. I installed the latest version last week. Today I downloaded several episodes for testing and they all got deleted immediately. I played one for a minute, stopped it, then went back to the list of downloaded episodes and they were all gone except for the TV show icon and a Play button. Pressing Play gave me a playback error. Link to comment Share on other sites More sharing options...
DJAndieK 4 Posted Monday at 07:09 AM Share Posted Monday at 07:09 AM Here is my server log if it helps... I edited it to remove the local media file info though. embyserver-63850604012.txt Link to comment Share on other sites More sharing options...
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