CaptRodwell 0 Posted March 2 Share Posted March 2 Hi, I have a setup with a large library of kids shows and my two kids have a tablet each that I download stuff to for them to watch in the car on long journeys. The problem I have is that it works for one jouney but then the next time I turn the tablet and open Emby the downloads have all vanished. I assume they have been automatically removed somehow why is this and can I stop it from happening so that I have control of when downloads are removed? There appears to be no mention in the documentation about when downloads will be removed and I can't find anything in the settings to allow me to control this behavior https://emby.media/support/articles/Offline-Access.html Apologies if I have missed something Link to comment Share on other sites More sharing options...
Luke 37066 Posted March 6 Share Posted March 6 Hi, this shouldn't happen, no. Did you clear app data by any chance? Link to comment Share on other sites More sharing options...
CaptRodwell 0 Posted March 6 Author Share Posted March 6 Thanks for replying and no I haven't cleared the app data. Link to comment Share on other sites More sharing options...
CaptRodwell 0 Posted March 9 Author Share Posted March 9 It's just happened again. Is there any information that I could provide that would help to figure why it is happening? Link to comment Share on other sites More sharing options...
Luke 37066 Posted March 11 Share Posted March 11 Can you please provide an example? Thanks. Link to comment Share on other sites More sharing options...
CaptRodwell 0 Posted March 12 Author Share Posted March 12 I've set some up and have turned on logging in the android app. I'll reply again when I have something to share. Link to comment Share on other sites More sharing options...
CaptRodwell 0 Posted March 15 Author Share Posted March 15 It happened again but this time with logging turned on, Fri Mar 15 21:18:34 GMT 2024 MediaSync: Begin checkLocalFileExistencesion Fri Mar 15 21:18:34 GMT 2024 MediaSync: File missing at path /storage/3665-6362/Android/data/com.mb.android/files/emby_downloads/Videos/The Tiger Who Came to Tea/The Tiger Who Came To Tea (2019).mp4. Removing item... Fri Mar 15 21:18:34 GMT 2024 MediaSync: File missing at path /storage/3665-6362/Android/data/com.mb.android/files/emby_downloads/Videos/We're Going on a Bear Hunt/We're Going on a Bear Hunt (2016).mp4. Removing item... Fri Mar 15 21:18:34 GMT 2024 MediaSync: File missing at path /storage/3665-6362/Android/data/com.mb.android/files/emby_downloads/TV/Raa Raa the Noisy Lion/Season 2/Raa_Raa_the_Noisy_Lion.S02E01.Crockys_Wobbly_Tooth.mp4. Removing item.. I have the download location set to External storage which is a SanDisk SD card, the SD card hadn't been removed and I hadn't manually deleted the files. I wonder if it's when the tablet gets turned on and Emby started straight away before the SD card is accessible perhaps? Link to comment Share on other sites More sharing options...
Luke 37066 Posted March 17 Share Posted March 17 It's plausible. Have you noticed the files still being there when the app thinks they are not? Link to comment Share on other sites More sharing options...
Atix0 0 Posted March 28 Share Posted March 28 Hello, I have the same problem. I have had this problem since Emby Server 4.8.0.0. (and 4.8.3.0 too) I use Android Emby, I download a series (unseen episodes only) and if I watch an episode offline, the next time all downloads disappear. I also download it to an external sd card. The files are also missing. Thanks for the help, Atix0 Link to comment Share on other sites More sharing options...
yaksplat 58 Posted March 28 Share Posted March 28 My son just told me about this same issue. He downloads a bunch of music onto his phone. He said that it's always fine until i add new music to the library, then random downloaded songs disappear. Not a whole album or artist, just a random selection. Link to comment Share on other sites More sharing options...
Luke 37066 Posted April 4 Share Posted April 4 On 3/28/2024 at 10:45 AM, yaksplat said: My son just told me about this same issue. He downloads a bunch of music onto his phone. He said that it's always fine until i add new music to the library, then random downloaded songs disappear. Not a whole album or artist, just a random selection. Hi, is it possible that app data was cleared? Link to comment Share on other sites More sharing options...
CaptRodwell 0 Posted April 4 Author Share Posted April 4 On 3/17/2024 at 7:32 PM, Luke said: It's plausible. Have you noticed the files still being there when the app thinks they are Over the last few weeks I have started just leaving the tablet a couple of mins after turning it on before starting Emby and I haven't had the problem since. Link to comment Share on other sites More sharing options...
yaksplat 58 Posted April 8 Share Posted April 8 On 4/4/2024 at 12:50 AM, Luke said: Hi, is it possible that app data was cleared? No. Link to comment Share on other sites More sharing options...
Luke 37066 Posted April 14 Share Posted April 14 Are you still able to reproduce this with new downloads? Link to comment Share on other sites More sharing options...
apefray 4 Posted April 16 Share Posted April 16 (edited) @Luke Luke, I've just encountered the same thing, I had several albums downloaded to my phone, but they have all vanished. I haven't touched Emby server for several weeks as it just runs without issues 'Just checked the manage downloads section on Emby, and it's trying to download all the previous downloaded albums but is currently failing' Edited April 16 by apefray More info Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now