R-Guest 0 Posted March 1 Share Posted March 1 Hello, I can no longer access my account. I tried 'forgot password' which does not send me an email. I also tried to create a new account, however it says that my display name is already associated with another account. Can you help me recover my account so I can continue using Emby Connect? Link to comment Share on other sites More sharing options...
Abobader 2947 Posted March 1 Share Posted March 1 Hello R-Guest, ** This is an auto reply ** Please wait for someone from staff support or our members to reply to you. It's recommended to provide more info, as it explain in this thread: Thank you. Emby Team Link to comment Share on other sites More sharing options...
pwhodges 1532 Posted March 1 Share Posted March 1 Can you access your server directly, using the local account rather than Connect? Paul Link to comment Share on other sites More sharing options...
R-Guest 0 Posted March 1 Author Share Posted March 1 Yes, I only have an issue with Emby Connect. I think my Emby Connect account may be associated with an email address I can no longer check so I cannot recover the account on my own. Link to comment Share on other sites More sharing options...
pwhodges 1532 Posted March 2 Share Posted March 2 You can delete the Connect association in the local user, save, then re-establish a new one. Paul 1 Link to comment Share on other sites More sharing options...
R-Guest 0 Posted March 2 Author Share Posted March 2 I agree that will work. However, I want to get back into my original account as it is associated with my display name and my Emby Premier subscription. Link to comment Share on other sites More sharing options...
Happy2Play 8295 Posted March 2 Share Posted March 2 @R-Guestare you saying you can not log into the forum with your original account? Link to comment Share on other sites More sharing options...
R-Guest 0 Posted March 2 Author Share Posted March 2 @Happy2PlayI cannot login online at all with my original account (forum, Emby Connect, etc.) Link to comment Share on other sites More sharing options...
Happy2Play 8295 Posted March 2 Share Posted March 2 (edited) @Abobadershould be able to assist you with your original account. But you have already tried the Forgot Password on the forum correct? https://emby.media/community/index.php?/lostpassword/ Edited March 2 by Happy2Play added link 1 Link to comment Share on other sites More sharing options...
R-Guest 0 Posted March 2 Author Share Posted March 2 @Happy2PlayYes, I tried that, however, I do not have access to the email inbox anymore that is associated with the account. Link to comment Share on other sites More sharing options...
Happy2Play 8295 Posted March 2 Share Posted March 2 23 minutes ago, R-Guest said: @Happy2PlayYes, I tried that, however, I do not have access to the email inbox anymore that is associated with the account. Will have to wait for Abo to comment/PM you to get all your information for previous/existing account. Link to comment Share on other sites More sharing options...
Abobader 2947 Posted March 2 Share Posted March 2 @R-Guest PM the account name with the issue, thanks. Link to comment Share on other sites More sharing options...
R-Guest 0 Posted March 2 Author Share Posted March 2 @AbobaderI sent it, thanks! Link to comment Share on other sites More sharing options...
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