Hispanico957 9 Posted February 24 Share Posted February 24 I describe the problem that happens on my NVidia Shield Pro only with the Emby app for Android TV and not with the native android app: I launch the app and a black screen appears, not always but many times. I then tried to clear the cache but it didn't recover. Only by force closing the app can I solve it, Thank Hispa Link to comment Share on other sites More sharing options...
Luke 37066 Posted February 24 Share Posted February 24 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks! Link to comment Share on other sites More sharing options...
ebr 14913 Posted February 25 Share Posted February 25 Hi. That is an indication that the app has crashed while in the background. What do you have your auto logoff setting set to? Link to comment Share on other sites More sharing options...
Hispanico957 9 Posted February 25 Author Share Posted February 25 29 minutes ago, ebr said: Hi. That is an indication that the app has crashed while in the background. What do you have your auto logoff setting set to? No is not crash and i dont have any evidence on Nvidia that app is crash or blocked. This not happened with Emby android. Hispa Link to comment Share on other sites More sharing options...
ebr 14913 Posted February 25 Share Posted February 25 11 minutes ago, Hispanico957 said: No is not crash It is a crash. You just don't see it happen because the device was asleep or the app just in the background. 46 minutes ago, ebr said: What do you have your auto logoff setting set to? Link to comment Share on other sites More sharing options...
Hispanico957 9 Posted February 25 Author Share Posted February 25 (edited) 55 minutes ago, ebr said: It is a crash. You just don't see it happen because the device was asleep or the app just in the background. Was 1 hour ..now i try to set never Hispa Edited February 25 by Hispanico957 Link to comment Share on other sites More sharing options...
ebr 14913 Posted February 25 Share Posted February 25 1 hour ago, Hispanico957 said: .now i try to set never I don't think that will help. I'm surprised this is happening with it at 1 hour. 1 Link to comment Share on other sites More sharing options...
Hispanico957 9 Posted February 27 Author Share Posted February 27 On 2/25/2024 at 9:01 PM, ebr said: I don't think that will help. I'm surprised this is happening with it at 1 hour. I test in during this week Hispa 1 Link to comment Share on other sites More sharing options...
ebr 14913 Posted February 29 Share Posted February 29 How's this going? Link to comment Share on other sites More sharing options...
Hispanico957 9 Posted March 1 Author Share Posted March 1 On 2/29/2024 at 5:27 PM, ebr said: How's this going? At this moment with "never" ...it hasn't happened yet I use version 2.1.07g Hispa 1 Link to comment Share on other sites More sharing options...
Hispanico957 9 Posted March 2 Author Share Posted March 2 Arghh today bam again...black screen and i must focr close Emby....so the problem remain. Only version android not show this problem Hispa Link to comment Share on other sites More sharing options...
ebr 14913 Posted March 2 Share Posted March 2 1 hour ago, Hispanico957 said: Arghh today bam again...black screen and i must focr close Emby....so the problem remain. Only version android not show this problem Hispa Can you please follow the instructions to send a log from the app Thanks. Link to comment Share on other sites More sharing options...
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