shstephens20892 0 Posted February 5 Share Posted February 5 When attempting to play any media from Chrome or a Roku TV app, I recieve the "Playback Error: no compatible streams available" error. this happens with things added today and shows added months ago that I've watched recently. i'm on a windows machine, using firefox to access, trying media stored on the computer and an external hard drive. Have never had this issue before but it's been happening all day. embyserver(1).txt Link to comment Share on other sites More sharing options...
Luke 37066 Posted February 6 Share Posted February 6 Hi, is this only happening on videos encoded with AV1? Can you provide a copy of one of these videos for testing? Thanks. Link to comment Share on other sites More sharing options...
shstephens20892 0 Posted February 6 Author Share Posted February 6 Hey Luke, thanks for the response! These are pretty large files... so I don't think i could upload one. Is there a way i can check the encoding? Link to comment Share on other sites More sharing options...
Luke 37066 Posted February 6 Share Posted February 6 Can you provide log examples from chrome and roku? Thanks. Link to comment Share on other sites More sharing options...
shstephens20892 0 Posted February 6 Author Share Posted February 6 Here's the Firefox log; still trying to pull the Roku log as it's one of the TV's rather than a dongle firefox emby log Link to comment Share on other sites More sharing options...
shstephens20892 0 Posted February 6 Author Share Posted February 6 Hey Luke, update: I can play things through Chrome on my desktop, but not Firefox or my apps (Roku and Samsung TV). Chrome log attached (I think) EmbyChromeLog.log Link to comment Share on other sites More sharing options...
Luke 37066 Posted February 6 Share Posted February 6 4 hours ago, shstephens20892 said: Here's the Firefox log; still trying to pull the Roku log as it's one of the TV's rather than a dongle firefox emby log 43.7 kB · 0 downloads Please attach the emby server log from when you tried to play on Roku. Thanks. Link to comment Share on other sites More sharing options...
shstephens20892 0 Posted February 6 Author Share Posted February 6 Here's two of like 25 that appeared in the emby log after trying Roku playback again. ffmpeg-directstream-c7a9b7eb-1b3f-4d8d-ad93-a6f7564a33ab_1.txt EmbyRokuLog.txt Link to comment Share on other sites More sharing options...
Luke 37066 Posted February 7 Share Posted February 7 5 hours ago, shstephens20892 said: Here's two of like 25 that appeared in the emby log after trying Roku playback again. ffmpeg-directstream-c7a9b7eb-1b3f-4d8d-ad93-a6f7564a33ab_1.txt 9.67 kB · 0 downloads EmbyRokuLog.txt 1.22 MB · 0 downloads Did you see this? 14:07:19.050 E:\TV\Ted\Ted.2024.S01.1080p.PCOK.WEB-DL.DDP5.1.H.264-FLUX[TGx]\ted.2024.S01E03.Ejectile.Dysfunction.1080p.PCOK.WEB-DL.DDP5.1.H.264-FLUX.mkv: No such file or directory Is something wrong with your E: drive? Link to comment Share on other sites More sharing options...
shstephens20892 0 Posted February 7 Author Share Posted February 7 Possibly; there have been some errors there lately. I'll look into it. But, this: >>>>>> FindVideoEncoder - MediaType: av1, UseHardwareCodecs: True, HWA-Mode: Automatic      at Emby.Server.MediaEncoding.Encoder.TranscodingCommandBuilder.FindVideoEncoder(EncodingJobInfo state, CodecParameterContext parameterContext)      at Emby.Server.MediaEncoding.Encoder.TranscodingCommandBuilder.HlsGetCommandLineArguments(String outputPath, StreamState state, Int32 startNumber, hls_playlist_typeEnum playlistType, String segmentListEntryPrefix, String segmentFileExtension)      at Emby.Server.MediaEncoding.Api.Hls.DynamicHlsService.GetCommandLineArguments(String outputPath, StreamState state)      at Emby.Server.MediaEncoding.Api.BaseStreamingService.StartFfMpeg(StreamState state, String outputPath, CancellationToken cancellationToken, Boolean acquireResources)      --- End of inner exception stack trace ---      at Emby.Server.MediaEncoding.Api.BaseStreamingService.StartFfMpeg(StreamState state, String outputPath, CancellationToken cancellationToken, Boolean acquireResources)      at Emby.Server.MediaEncoding.Api.Hls.DynamicHlsService.GetDynamicSegment(StreamRequest request, String manifestAbsoluteUri, String playlistId, String segmentId, Int32 subtitleStreamIndex, AuthorizationInfo authorizationInfo)      at Emby.Server.Implementations.Services.ServiceController.GetTaskResult(Task task)      at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost httpHost, IServerApplicationHost appHost, IRequest httpReq, IResponse httpRes, IStreamHelper streamHelper, RestPath restPath, String responseContentType, CancellationToken cancellationToken)      at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken)    Source: Emby.Server.MediaEncoding    TargetSite: Void MoveNext()    InnerException: System.Exception: No video encoder found for 'av1' seems like there's an encoding issue? This is after playing a video on a different drive; the same video that worked when I played it through Chrome. Sorry, I'm new to this side of troubleshooting so i really don't know what I'm doing haha embyserver(2).txt Link to comment Share on other sites More sharing options...
Luke 37066 Posted February 7 Share Posted February 7 Can you try removing any firefox extensions as well as resetting all firefox settings to default? Thanks. Link to comment Share on other sites More sharing options...
shstephens20892 0 Posted February 9 Author Share Posted February 9 I've removed firefox extensions, reset settings to default and moved files to the internal drive of my PC and it's still giving the error; now it's for everything. embyserver(4).txt Link to comment Share on other sites More sharing options...
Luke 37066 Posted February 9 Share Posted February 9 And Chrome is still fine? Link to comment Share on other sites More sharing options...
shstephens20892 0 Posted February 9 Author Share Posted February 9 Chrome and the TV's are working now. I really just use the PC for management and don't really watch with it, so this will work for me but I'm not sure how long term it is. SamsungLog.txt RokuLog.txt embyserver(6).txt Link to comment Share on other sites More sharing options...
Luke 37066 Posted February 9 Share Posted February 9 Are you saying Firefox is the only issue right now? Link to comment Share on other sites More sharing options...
Luke 37066 Posted March 10 Share Posted March 10 @shstephens20892? Link to comment Share on other sites More sharing options...
shstephens20892 0 Posted March 10 Author Share Posted March 10 Firefox is still the only issue; chrome and tv apps are working fine Link to comment Share on other sites More sharing options...
Luke 37066 Posted March 12 Share Posted March 12 @shstephens20892on linux the browser might not ship with h264 support. It may have to be installed separately but then that should resolve this. Link to comment Share on other sites More sharing options...
shstephens20892 0 Posted March 12 Author Share Posted March 12 Perfect; I'll give that a shot! Link to comment Share on other sites More sharing options...
Luke 37066 Posted March 12 Share Posted March 12 let us know how you get on. Thanks. Link to comment Share on other sites More sharing options...
VastoPenguin 0 Posted March 19 Share Posted March 19 I'm having this issue too, I don't know where to find the logs necessary, but my issue only seems to be related to one file so far. It was working fine, had to reinstall Windows Server and Emby Server now this video doesn't play Link to comment Share on other sites More sharing options...
VastoPenguin 0 Posted March 19 Share Posted March 19 54 minutes ago, VastoPenguin said: I'm having this issue too, I don't know where to find the logs necessary, but my issue only seems to be related to one file so far. It was working fine, had to reinstall Windows Server and Emby Server now this video doesn't play Found the logs embyserver.txt ffmpeg-transcode-5079c666-799a-4e22-aa9f-6a784015882e_1.txt Link to comment Share on other sites More sharing options...
Luke 37066 Posted March 19 Share Posted March 19 HI, are you able to try Chrome and see how that compares? Link to comment Share on other sites More sharing options...
thor2002ro 5 Posted March 21 Share Posted March 21 (edited) same issue with chrome windows , chromeos tablet on some anime magnet:?xt=urn:btih:a9a54b63334b3ff28ef3b9341ed444fb5f9de42b&dn=%5BSokudo%5D%20Seijo%20no%20Maryoku%20wa%20Bannou%20Desu%20%5BS1%20BD%5D%5BS2%20WEB%5D%5B1080p%20AV1%5D%5Bdual%20audio%5D%20%7C%20The%20Saint%27s%20Magic%20Power%20Is%20Omnipotent&tr=http%3A%2F%2Fnyaa.tracker.wf%3A7777%2Fannounce&tr=udp%3A%2F%2Fopen.stealth.si%3A80%2Fannounce&tr=udp%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=udp%3A%2F%2Fexodus.desync.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.torrent.eu.org%3A451%2Fannounce attached the magnet for it its about 5gb... both exhibit the issue in web when transcoding should occur and on Android TV it plays but none of the subtitles show up.... Android phone plays but still no subtitle .... if I play it from a network share with vlc it plays fine with subtitles and everything.... Edited March 21 by thor2002ro Link to comment Share on other sites More sharing options...
Luke 37066 Posted March 21 Share Posted March 21 1 hour ago, thor2002ro said: same issue with chrome windows , chromeos tablet on some anime magnet:?xt=urn:btih:a9a54b63334b3ff28ef3b9341ed444fb5f9de42b&dn=%5BSokudo%5D%20Seijo%20no%20Maryoku%20wa%20Bannou%20Desu%20%5BS1%20BD%5D%5BS2%20WEB%5D%5B1080p%20AV1%5D%5Bdual%20audio%5D%20%7C%20The%20Saint%27s%20Magic%20Power%20Is%20Omnipotent&tr=http%3A%2F%2Fnyaa.tracker.wf%3A7777%2Fannounce&tr=udp%3A%2F%2Fopen.stealth.si%3A80%2Fannounce&tr=udp%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=udp%3A%2F%2Fexodus.desync.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.torrent.eu.org%3A451%2Fannounce attached the magnet for it its about 5gb... both exhibit the issue in web when transcoding should occur and on Android TV it plays but none of the subtitles show up.... Android phone plays but still no subtitle .... if I play it from a network share with vlc it plays fine with subtitles and everything.... Are you sure the video you were playing has subtitles? Are you sure you had subtitles selected in the video player? Link to comment Share on other sites More sharing options...
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