SGALLUZZO 0 Posted February 3 Share Posted February 3 I have two smart TV's. But on LG TV does not show subtitles. Have checked settings and they are correct but still does not work. Can you help thanks. Link to comment Share on other sites More sharing options...
Luke 37066 Posted February 3 Share Posted February 3 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks! Link to comment Share on other sites More sharing options...
SGALLUZZO 0 Posted February 3 Author Share Posted February 3 Hi Luke, I am sorry I am only a lay person when it comes technical issues and I have read your link buy very confusing for me. Simply put, LG TV but subtitles not appearing. I have ensured the settings are on for subtitles but do not display. That display on my other TV and phone app but not on LG TV Link to comment Share on other sites More sharing options...
Luke 37066 Posted February 3 Share Posted February 3 Is it your Emby Server that you're connecting to, or someone else's? Link to comment Share on other sites More sharing options...
SGALLUZZO 0 Posted February 3 Author Share Posted February 3 Hi I have sent pic of TV screen settings etc. Connected to PopFlix V7 as not sure of how to do anything else. Link to comment Share on other sites More sharing options...
Luke 37066 Posted February 4 Share Posted February 4 Does the video that you’re trying to play have any subtitles? You’ll see the cc icon in the video player if there are any. Link to comment Share on other sites More sharing options...
SGALLUZZO 0 Posted February 4 Author Share Posted February 4 Hi, yes it does. Griselda is the series. Have watched on another TV in my house and on my Android mobile phone and subtitles work but not on the LG TV. Link to comment Share on other sites More sharing options...
Luke 37066 Posted February 4 Share Posted February 4 What does it show in the video player? Link to comment Share on other sites More sharing options...
SGALLUZZO 0 Posted February 4 Author Share Posted February 4 Where is that ? Link to comment Share on other sites More sharing options...
Luke 37066 Posted February 4 Share Posted February 4 1 minute ago, SGALLUZZO said: Where is that ? Press down during video playback to see the onscreen controls. What do you see there? Is there a CC button? Link to comment Share on other sites More sharing options...
SGALLUZZO 0 Posted February 4 Author Share Posted February 4 Yes cc button appears. Link to comment Share on other sites More sharing options...
Luke 37066 Posted February 4 Share Posted February 4 And what happens when you click it? Link to comment Share on other sites More sharing options...
SGALLUZZO 0 Posted February 4 Author Share Posted February 4 Have chosen English Bur nothing on screen Link to comment Share on other sites More sharing options...
seanbuff 840 Posted February 4 Share Posted February 4 Try selecting one of these 2 instead Link to comment Share on other sites More sharing options...
SGALLUZZO 0 Posted February 4 Author Share Posted February 4 I click it, it holds but no subtitles appear on screen. Link to comment Share on other sites More sharing options...
SGALLUZZO 0 Posted February 4 Author Share Posted February 4 I have also tried both these options and still does not work. Is it to do with TV being LG ? Link to comment Share on other sites More sharing options...
seanbuff 840 Posted February 4 Share Posted February 4 24 minutes ago, SGALLUZZO said: I have also tried both these options and still does not work. Is it to do with TV being LG ? Not sure, will have to see what the Devs think Link to comment Share on other sites More sharing options...
Luke 37066 Posted February 4 Share Posted February 4 1 hour ago, SGALLUZZO said: Have chosen English Bur nothing on screen OK at this point we're going to need the owner of the server to get involved and provide us with information that is needed for troubleshooting. It could be that they have restricted features from you that are required in order for these subtitles to work. Can you ask them to respond in here and then we can follow-up with the information that we need? Thanks. Link to comment Share on other sites More sharing options...
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