LG App 1.0.39 - Dolby Vision and playback issues

[cptlores 23]

Same issue with DV here, any news on the update?

[Luke 37095]

@cptlores

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[Luke 37095]

@cptlores?

[cptlores 23]

You mention that the Dolby Vision not working issue was solved in the next version on webos, so just wondering when that will be released.

 

Edit: NVM just saw the release update.

Edited February 13 by cptlores

[rouq 23]

@Luke

I just updated to version 1.0.41 and I still have this issue.  DV still doesn't play for me.  The player automatically switched to my 1080p version.  In the logs, here what I see:

024-02-12 20:57:07.866 Info App: User policy for rouq. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
2024-02-12 20:57:07.866 Info App: Profile: VideoCodecProfile, DirectPlay=false. Reason=Unnamed.Width Condition: LessThanEqual. ConditionValue: 1920. IsRequired: False. Path: /media/media/E...

FYI, the same file plays flawlessly using the LG native player through emby dlna server.

Thank you

[rouq 23]

@Luke

I actually found the issue.  For some reason, the resolution in the app was set to 1080p@60mbps.  Don't remember having changed it from auto.  But putting this back to auto fixed the issue.  I can now play DV with Version 1.0.41.

Thank You