Playnot 0 Posted January 18 Share Posted January 18 Hey, everyone. My TV is constantly connected to the PC via HDMI, so I decided to try out the DLNA feature. Assuming I set up everything correctly, I can finally see my PC in the TV's sources menu. I tried opening a 4k video, but I get the "This file type is not supported" message. The TV model is [TV][LG]55UB820V-ZH when choosing the PC as a source it shows "SmartShareTM" as the app trying to play the stuff. Any ideas what I'm doing wrong? Also, not sure what other relevant info to provide, so let me know. Thanks in advance Link to comment Share on other sites More sharing options...
Luke 37068 Posted January 18 Share Posted January 18 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks! Link to comment Share on other sites More sharing options...
Playnot 0 Posted January 18 Author Share Posted January 18 Hey Luke, Here's the embyserver.txt log https://pastebin.com/CUQxpSe1 Here are a couple of ffmpeg-transcode logs and a hardware_detection log, not sure which might be relevant, so I'm uploading them all. https://pastebin.com/R9M6f94W https://pastebin.com/3bje5Z88 https://pastebin.com/TXiHiibY The TV is "smart" but one of the earlier generation WebOS ones, I believe. Link to comment Share on other sites More sharing options...
Luke 37068 Posted January 18 Share Posted January 18 What kind of subtitles does this file have? Link to comment Share on other sites More sharing options...
Playnot 0 Posted January 18 Author Share Posted January 18 Seems to only have the built-in English subs. https://i.imgur.com/im5tyRd.png Link to comment Share on other sites More sharing options...
Luke 37068 Posted January 18 Share Posted January 18 Can you please show the media info from the bottom of the emby web app detail screen? Thanks. Link to comment Share on other sites More sharing options...
Playnot 0 Posted January 18 Author Share Posted January 18 I'm assuming this is all the media info. https://i.imgur.com/jUxVCSH.png Link to comment Share on other sites More sharing options...
Luke 37068 Posted January 18 Share Posted January 18 OK it is transcoding due to the PGS subtitles. Can you try a different .ts file that doesn't have any subtitles? Please see how that compares. Link to comment Share on other sites More sharing options...
Playnot 0 Posted January 18 Author Share Posted January 18 I tried a different file that has different format subtitles. I get the same error and here's the media info: https://pastebin.com/yfpZgiKg https://i.imgur.com/t2A4xhI.png Link to comment Share on other sites More sharing options...
Luke 37068 Posted January 18 Share Posted January 18 14 minutes ago, Playnot said: I tried a different file that has different format subtitles. I get the same error and here's the media info: https://pastebin.com/yfpZgiKg https://i.imgur.com/t2A4xhI.png server log from that? Also can you please attach to the forum posting here. Thanks. Link to comment Share on other sites More sharing options...
Playnot 0 Posted January 18 Author Share Posted January 18 (edited) --Meanwhile, I tried running the same files through the Android app on my phone over the home WiFi and it works fine. I removed the subtitles from the .mkv container and I still get the same error. Attaching the embyserver log embyserver (1).txt Edited January 18 by Playnot Link to comment Share on other sites More sharing options...
Luke 37068 Posted January 22 Share Posted January 22 On 1/18/2024 at 4:10 PM, Playnot said: --Meanwhile, I tried running the same files through the Android app on my phone over the home WiFi and it works fine. I removed the subtitles from the .mkv container and I still get the same error. Attaching the embyserver log embyserver (1).txt 61.59 kB · 1 download Does the TV support 10-bit 4K hevc? It is a 2016 unit after all, right? Link to comment Share on other sites More sharing options...
Playnot 0 Posted January 22 Author Share Posted January 22 I'm having trouble finding info in the manual and specs on that topic, but I'd wager it doesn't support them, because it's a 2014 model. I thought Emby would detect my model and apply some settings to stream a compatible format, but maybe not over DLNA? I'm out of my depth here.. Link to comment Share on other sites More sharing options...
Luke 37068 Posted January 25 Share Posted January 25 Quote I thought Emby would detect my model and apply some settings to stream a compatible format, but maybe not over DLNA? I'm out of my depth here.. HI, over DLNA, auto-detection is not fully possible. For music file playback it's mostly possible. For video file playback the server would have to have built-in knowledge of your TV and what it supports, and we just don't have that. Fortunately we have a Dlna profile system where you can adjust the output yourself. But before we get there, I see you're running a very old 4.7 beta version, which by now, is probably two years old. Can you update to Emby Server 4.7.14? Link to comment Share on other sites More sharing options...
Playnot 0 Posted January 25 Author Share Posted January 25 It actually shows 4.7.14.0 in my Emby portal, I update on every notification. Link to comment Share on other sites More sharing options...
Luke 37068 Posted January 25 Share Posted January 25 OK sorry I misread. @beckfielddidn't you do a posting about Dlna profiles? Link to comment Share on other sites More sharing options...
beckfield 93 Posted January 25 Share Posted January 25 I did. I'm sure it's far from complete -- it's just what I learned while trying to figure it out. Hope it's helpful: https://emby.media/community/index.php?/topic/62257-not-understanding-dlna-profiles/&do=findComment&comment=1310488 1 Link to comment Share on other sites More sharing options...
Luke 37068 Posted January 25 Share Posted January 25 @Playnotif the issue is only occurring when burning in PGS then you may also want to try the 4.8 beta server. At this point we don't know yet for sure if you need to design a custom profile for your TV. Link to comment Share on other sites More sharing options...
Playnot 0 Posted January 25 Author Share Posted January 25 The TV isn't playing the file with or without subs in the .mkv, so I'll probably try the custom DLNA profile when I get a chance. Meanwhile I tried it on Chromecast and the original file plays fine there. But I'd still like to see if it's possible over DLNA. Link to comment Share on other sites More sharing options...
Luke 37068 Posted January 25 Share Posted January 25 Personally I think this is going to be a tough one because looking at the transcode log, we're converting to mpegts, h264, ac3. Most TV's will accept that. If your TV doesn't then I'm not sure what the transcoding format should be. Maybe aac audio instead of ac3 but if that were the issue, usually it would still play but just without sound. Maybe you try that and get lucky but my suggestion for a 2014 Dlna device would be to focus on having files that it can direct play without transcoding. Link to comment Share on other sites More sharing options...
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