Dillon97 0 Posted January 17 Share Posted January 17 Link to comment Share on other sites More sharing options...
Luke 37100 Posted January 17 Share Posted January 17 Hi there, what exactly happens when you try to play? Link to comment Share on other sites More sharing options...
Dillon97 0 Posted January 17 Author Share Posted January 17 It comes up with the message “media not supported please purchase unlock or subscribe to emby premiere” I have made the purchase twice with money being removed from my account Link to comment Share on other sites More sharing options...
ebr 14925 Posted January 17 Share Posted January 17 35 minutes ago, Dillon97 said: I have made the purchase twice with money being removed from my account Hi. Amazon will not allow you to purchase the same in-app item twice in the same account. Did you make the purchase on the device on which you are trying to play? What happens if you click on "Restore Purchase"? Link to comment Share on other sites More sharing options...
Dillon97 0 Posted January 17 Author Share Posted January 17 Three registered purchases there, when I click restore purchase (of unlock) it’s says it’s hasn’t been purchased Link to comment Share on other sites More sharing options...
ebr 14925 Posted January 17 Share Posted January 17 Hi. See the messages that say "closed due to lack of payment"? I think maybe those are related. 17 minutes ago, ebr said: Did you make the purchase on the device on which you are trying to play? Link to comment Share on other sites More sharing options...
Dillon97 0 Posted January 17 Author Share Posted January 17 Those were yesterday, I had a card set as my default that wasn’t allowing this type of purchase but have since changed to another card which has been charged 3 times Link to comment Share on other sites More sharing options...
ebr 14925 Posted January 17 Share Posted January 17 34 minutes ago, Dillon97 said: which has been charged 3 times My guess is that you are seeing temporary authorizations. Amazon doesn't give us much visibility into these transactions (technically, the purchase is from them, not us) but I know for sure that Google does not allow the same in-app item to be purchased multiple times. I'm pretty sure Amazon is the same. Again, 42 minutes ago, ebr said: Did you make the purchase on the device on which you are trying to play? Link to comment Share on other sites More sharing options...
Dillon97 0 Posted January 17 Author Share Posted January 17 I made the purchase through pop up suggestion on my firestick, just got confirmation email to my Amazon account, it just seems Amazon hasn’t communicated the purchase over to my firestick Link to comment Share on other sites More sharing options...
Dillon97 0 Posted January 17 Author Share Posted January 17 Looking on my banking app, the money has been taken 3 of the countless times I have tried to unlock Link to comment Share on other sites More sharing options...
ebr 14925 Posted January 17 Share Posted January 17 7 minutes ago, Dillon97 said: I made the purchase through pop up suggestion on my firestick Did you complete the purchase entirely on that device or did it direct you to do something on your phone or other device? 2 minutes ago, Dillon97 said: the money has been taken 3 of the countless times I have tried to unlock Again, I'm sure you're seeing temporary authorizations with the duplicates. They should clear up in a day or so. Link to comment Share on other sites More sharing options...
Dillon97 0 Posted January 17 Author Share Posted January 17 There was no follow-up after I clicked purchase it came up with a message briefly stating (from memory) “oops! An error has occurred and your purchase is taking longer than usual, we will email you when we have processed your payment” and not long after is when I received the email I have attatched earlier Link to comment Share on other sites More sharing options...
ebr 14925 Posted January 17 Share Posted January 17 Try restarting the device and then clicking the "Restore Unlock" button. If that doesn't work, please contact Amazon and let us know what they say. Link to comment Share on other sites More sharing options...
Dillon97 0 Posted January 18 Author Share Posted January 18 So I have been refunded for all attempts to unlock, still without access to my emby though, same thing just keeps happening when I attempt to unlock the media Link to comment Share on other sites More sharing options...
ebr 14925 Posted January 19 Share Posted January 19 23 hours ago, Dillon97 said: So I have been refunded for all attempts to unlock, still without access to my emby though, same thing just keeps happening when I attempt to unlock the media Okay, that's what it looked like was happening. I believe this is an issue with your payment setup in Amazon. Link to comment Share on other sites More sharing options...
Dillon97 0 Posted January 19 Author Share Posted January 19 Thanks for all the help! Do you have any inclination as to what it may be? Seen this before perhaps? I had been suggested that mug her be the issue and to delete my cards from Amazon and then re-add them but it has been to no avail Link to comment Share on other sites More sharing options...
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