nguyenf1 6 Posted January 10 Share Posted January 10 (edited) Hi, On my Android and Amazon devices, certain x265 video files will stutter with direct play. (If the server transcodes the same file, it plays back normally). In the log, Notting Hill is the movie with the issue. Versions: Galaxy S21+ 5G SM-G996U, Android 14 Emby server 4.7.0.14 Emby Android 3.3.56 embyandroid.txt embyserver.txt hardware_detection-63840176297.txt Notting.Hill.1999.1080p.BluRay.x265.mp4.txt Edited January 10 by nguyenf1 Typo Link to comment Share on other sites More sharing options...
Luke 37094 Posted January 10 Share Posted January 10 HI, can you please try sideloading the latest build: https://emby.media/emby-for-android.html Then can you obtain an android app log by following the instructions here: Thanks. Link to comment Share on other sites More sharing options...
nguyenf1 6 Posted January 11 Author Share Posted January 11 Sorry I am unable to sideload on this device. BTW, I forgot to mention that this is not a new issue. I noticed a problem with this video since at least July 2023. Ive tested this video with all android releases on this phone since then and they all have the same issue. I didn't report the issue previously because android logs weren't accessible, until recently. Thanks for adding that feature! Link to comment Share on other sites More sharing options...
nguyenf1 6 Posted January 11 Author Share Posted January 11 Here's a new log. I don't think i forced closed the android app after enabling logs the last time. emby_android_3.3.56_20240111_log2.txt Link to comment Share on other sites More sharing options...
Luke 37094 Posted January 14 Share Posted January 14 So this is only on certain files? Is there anything these files have in common? Link to comment Share on other sites More sharing options...
nguyenf1 6 Posted January 14 Author Share Posted January 14 Yes, certain files but there are quite a few. I cannot see anything that these files have in common other than they are x265 videos. However, they look just like any other x265 video files I have that play fine. Link to comment Share on other sites More sharing options...
justinrh 174 Posted January 31 Share Posted January 31 On 1/10/2024 at 1:49 AM, nguyenf1 said: In the log How did you get the log out of the Emby app and off of your device? Link to comment Share on other sites More sharing options...
nguyenf1 6 Posted January 31 Author Share Posted January 31 10 hours ago, justinrh said: How did you get the log out of the Emby app and off of your device? Yes, I attached 2 different logs in the posts above. Link to comment Share on other sites More sharing options...
justinrh 174 Posted January 31 Share Posted January 31 10 hours ago, nguyenf1 said: Yes, I attached 2 different logs in the posts above. I asked how did you get them? After you generated them, how did you get them to this forum? Link to comment Share on other sites More sharing options...
nguyenf1 6 Posted February 1 Author Share Posted February 1 (edited) 4 hours ago, justinrh said: I asked how did you get them? After you generated them, how did you get them to this forum? Doh, sorry about that. In the emby mobile app, i click on the 3 dots on the right of the log file. Then clicked "share" and selected Gmail. Next, I just emailed it to myself. Finally, I used my computer to put it into a text file. Edited February 1 by nguyenf1 1 Link to comment Share on other sites More sharing options...
justinrh 174 Posted February 1 Share Posted February 1 That process doesn't work on the Shield Link to comment Share on other sites More sharing options...
Luke 37094 Posted February 3 Share Posted February 3 On 2/1/2024 at 5:23 PM, justinrh said: That process doesn't work on the Shield It’s different. There’s a context menu. If you have a messaging app or email you can still send it to yourself. We should add a way to send it to your Emby server though. 1 Link to comment Share on other sites More sharing options...
tOLJY 15 Posted February 3 Share Posted February 3 Sending to the server would be a great idea I've not tried to email it but I'll see if I can install Gmail on my tv and get it to work that way 1 Link to comment Share on other sites More sharing options...
justinrh 174 Posted February 3 Share Posted February 3 16 hours ago, Luke said: It’s different. There’s a context menu. If you have a messaging app or email you can still send it to yourself. If there is not a common, practical, or built-in way to send logs from this super-duper standard app on the Shield, then you shouldn't ask people to do this. I'd say sending logs to the server (or to Emby) is high priority for this app if you expect users to try it for your debugging purposes. It's enough hassle as it is just install and test. Link to comment Share on other sites More sharing options...
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