Users on my Server asked to purchase Emby Premiere to watch content

[jakebenrubi19 0]

I just got a serve set up on my raspberri pi and my libraries seem to be working fine, but when I shared my server with a user outside of my home network and they tried clicking on one of my movies to watch, it says they have to "unlock this feature with an active Emby Premiere subscription" screenshot of message below.

I was under the impression that a user did not need Emby Premiere to simply be able to access my server and watch the movies that I have added to my server. Can anyone tell me if this is true or not, and if it is, how can I fix this so the users on my server can watch my movies without having to get an Emby Premiere subscription. 

[Abobader 2947]

Hello jakebenrubi19,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[GrimReaper 3309]

24 minutes ago, jakebenrubi19 said:

I was under the impression that a user did not need Emby Premiere to simply be able to access my server and watch the movies

For access/browse - they don't. For watching/playback - depends on platform/client app. 

Emby Premiere Feature Matrix

24 minutes ago, jakebenrubi19 said:

how can I fix this so the users on my server can watch my movies without having to get an Emby Premiere subscription. 

Some platforms provide Full playback for free, some offer one-time app unlocks, on some Emby Premiere is required, as per above link. 

Edited January 4 by GrimReaper

[Luke 37116]

We work very hard on Emby and we thank you for your support.

[jakebenrubi19 0]

1 hour ago, GrimReaper said:

For access/browse - they don't. For watching/playback - depends on platform/client app. 

Emby Premiere Feature Matrix

Some platforms provide Full playback for free, some offer one-time app unlocks, on some Emby Premiere is required, as per above link. 

Got it. Thank you.

[Q-Droid 654]

I can't tell if the question was answered. 

If you buy Emby Premiere for your server then none of your users would have to and should not be prompted to do so. If you do have Premiere and your users are still being prompted to purchase then something is wrong.

 

[bakes82 90]

10 hours ago, Q-Droid said:

I can't tell if the question was answered. 

If you buy Emby Premiere for your server then none of your users would have to and should not be prompted to do so. If you do have Premiere and your users are still being prompted to purchase then something is wrong.

 

If you run out of licenses, users will be prompted IIRC.

[crusher11 854]

On 1/5/2024 at 7:43 AM, Luke said:

We work very hard on Emby and we thank you for your support.

This doesn't address the question at all.

[Spaceboy 2495]

27 minutes ago, crusher11 said:

This doesn't address the question at all.

[ebr 14930]

Hi.  Your users do not need to purchase Premiere.  Premiere is attached to your server and some apps require either Premiere or an unlock for playback.

Emby Premiere Feature Matrix

Does that answer your question?