Samsung Smart TV downloading app issue

[devansjsy 0]

Hi,

So I've just gone to try and download the Emby app on my smart TV store and when I go to select it, it pops up with "This app doesn't support your TV"

Can anyone help me?

Thanks.

[FrostByte 5258]

What version do you see available in the Samsung store for download?

What model TV do you have?

It shouldn't even show you a version which isn't compatible.

[devansjsy 0]

I can't see a version or anything, it just has the Emby icon and says 'Emby - Video'

TV: Samsung Q80 Series (65)

[SamES 1004]

2 hours ago, devansjsy said:

I can't see a version or anything, it just has the Emby icon and says 'Emby - Video'

TV: Samsung Q80 Series (65)

Can you post a photo of the app page in the store?

[devansjsy 0]

No information pops up and the error happens when I select the app.

[SamES 1004]

What country are you in? Are you using the App Store for your country, or have you changed the region for the App Store? Check that the TV main settings also have the correct region?  Are you trying to connect through a VPN that is in another region?

I think this error occurs if it detects that the app is not enabled for your region, so you need to check that all of the things are correct.