LG App Hanging - Just before Christmas!!!

December 19, 2023

I've worked in IT support so when someone says "nothing's changed" you know it has, but the troubleshooting just got harder, well...

My LG TV Emby App has started hanging, it used to work brilliantly, if a bit quiet. The app starts, it brings up the emby screen, with the libraries, and then just hangs. I can press buttons on the remote, and after a long pause, it will perform the button's action. I can't play anything though. I can't get that far on, but the problem is ....Nothing's changed

I don't know if there's been a TV os update, but the TV is running 05.30.40, I checked for updates, and there are non for the TV's os

I've removed and re-installed The Emby App, it's version 1.0.39.

It was working perfectly. It's connected via ethernet to the emby server, although I have also tried it wirelessly. I also have a firestick with emby on, connected wirelessly, plugged into the TV. That works fine. However some of the large 4K films only play on the TV, as the firestick can't handle the size / bandwidth of them, but the TV did.

Any suggestions?

Thanks

embyserver (3).txt

December 19, 2023

Hi, please try removing these plugins:

2023-12-19 09:09:20.915 Info App: Loading MovieThemeSongs, Version=1.7.5.0, Culture=neutral, PublicKeyToken=null from /var/lib/emby/plugins/moviethemesongs.dll
2023-12-19 09:09:20.915 Info App: Loading statistics, Version=3.0.10.0, Culture=neutral, PublicKeyToken=null from /var/lib/emby/plugins/Statistics.dll
2023-12-19 09:09:20.915 Info App: Loading Emby.SecurityCams, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null from /var/lib/emby/plugins/Emby.SecurityCams.dll
2023-12-19 09:09:20.915 Info App: Loading DiskSpace, Version=1.0.6.1, Culture=neutral, PublicKeyToken=null from /var/lib/emby/plugins/DiskSpace.dll
2023-12-19 09:09:20.915 Info App: Loading ThemeSongs, Version=1.6.6.7, Culture=neutral, PublicKeyToken=null from /var/lib/emby/plugins/themesongs.dll
2023-12-19 09:09:20.915 Info App: Loading VirtualTV, Version=1.1.3.2, Culture=neutral, PublicKeyToken=null from /var/lib/emby/plugins/VirtualTV.dll
2023-12-19 09:09:20.915 Info App: Loading Emby.Bulky, Version=1.0.20.0, Culture=neutral, PublicKeyToken=null from /var/lib/emby/plugins/Emby.Bulky.dll
2023-12-19 09:09:20.915 Info App: Loading ThemeVideos, Version=1.7.5.0, Culture=neutral, PublicKeyToken=null from /var/lib/emby/plugins/ThemeVideos.dll
2023-12-19 09:09:20.915 Info App: Loading playback_reporting, Version=2.0.1.1, Culture=neutral, PublicKeyToken=null from

Then restart the server and see if that helps. Thanks.

December 20, 2023

I logged in tonight to check in and see if anyone else was having this issue. I see a few people were having similar symptoms. This thread caught my attention because I actually use the statistics and Bulky plugins. I just uninstalled them and rebooted the server. Made it through a sitcom episode with no freeze.

Just wanted to share my experience in case anyone else has this issue.

December 20, 2023

Darn it, I spoke too soon. Two episodes later and video is hanging randomly. I don't know if it is a temp folder getting filled or what. I just rebooted and enabled debug logging.

December 20, 2023

Thanks for the suggestion. I removed the plugins as asked. rebooted the emby server from the dashboard, then decided to reboot the server totally, which I did.

Unfortunately, the problem is still there. So I took on board the comment from MarriedMan, reset the TV to factory defaults, then installed the Emby App, unfortunatley it is still hanging/running very very slow.

It's running very slow, as if it were paging memory, I know it's not, but it looks similar. I checked my disk space

root@emby:/var/lib/emby/plugins# df -h
Filesystem Size Used Avail Use% Mounted on
udev 16G 0 16G 0% /dev
tmpfs 3.2G 3.6M 3.2G 1% /run
/dev/mapper/ubuntu--vg-ubuntu--lv 915G 66G 810G 8% /
tmpfs 16G 0 16G 0% /dev/shm
tmpfs 5.0M 4.0K 5.0M 1% /run/lock
tmpfs 16G 0 16G 0% /sys/fs/cgroup
/dev/sda1 1.8T 603G 1.2T 35% /data/ssd
/dev/sdb1 3.6T 2.7T 783G 78% /data/music
/dev/nvme0n1p2 974M 524M 383M 58% /boot
/dev/nvme0n1p1 511M 6.1M 505M 2% /boot/efi
/dev/loop1 45M 45M 0 100% /snap/certbot/3462
/dev/loop2 45M 45M 0 100% /snap/certbot/3566
/dev/loop3 92M 92M 0 100% /snap/lxd/23991
/dev/loop0 9.7M 9.7M 0 100% /snap/canonical-livepatch/246
/dev/loop4 9.9M 9.9M 0 100% /snap/canonical-livepatch/248
/dev/loop5 74M 74M 0 100% /snap/core22/864
/dev/loop6 106M 106M 0 100% /snap/core/16202
/dev/loop8 41M 41M 0 100% /snap/snapd/20092
/dev/loop9 41M 41M 0 100% /snap/snapd/20290
/dev/loop7 92M 92M 0 100% /snap/lxd/24061
/dev/loop10 64M 64M 0 100% /snap/core20/2105
/dev/loop11 64M 64M 0 100% /snap/core20/2015
/dev/loop12 56M 56M 0 100% /snap/core18/2812
/dev/loop13 106M 106M 0 100% /snap/core/16091
/dev/loop14 75M 75M 0 100% /snap/core22/1033
/dev/loop15 56M 56M 0 100% /snap/core18/2796
//10.5.1.1/pictures 43T 34T 9.1T 79% /mnt/pictures
//10.5.1.1/films 43T 34T 9.1T 79% /mnt/films
//10.5.1.1/GoPro 43T 34T 9.1T 79% /mnt/GoPro
//10.4.1.1/tvshows 39T 35T 3.4T 92% /mnt/tvshows
//10.4.1.1/tvshows/embybackup 39T 35T 3.4T 92% /mnt/embybackup
tmpfs 3.2G 16K 3.2G 1% /run/user/1000

I also ran top to see the CPU utilisation, it's hardly being used

top - 10:39:34 up 43 min, 2 users, load average: 0.01, 0.07, 0.08
Tasks: 374 total, 1 running, 373 sleeping, 0 stopped, 0 zombie
%Cpu(s): 0.1 us, 0.0 sy, 0.0 ni, 99.9 id, 0.0 wa, 0.0 hi, 0.0 si, 0.0 st
MiB Mem : 32025.1 total, 26542.4 free, 2091.6 used, 3391.1 buff/cache
MiB Swap: 8192.0 total, 8192.0 free, 0.0 used. 29447.6 avail Mem

PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
3893 emby 20 0 6799976 734616 81892 S 1.3 2.2 1:44.13 EmbyServer
1848 root 20 0 0 0 0 S 0.3 0.0 0:00.44 nv_queue
1 root 20 0 170548 14096 8376 S 0.0 0.0 0:01.29 systemd
2 root 20 0 0 0 0 S 0.0 0.0 0:00.00 kthreadd
3 root 0 -20 0 0 0 I 0.0 0.0 0:00.00 rcu_gp
4 root 0 -20 0 0 0 I 0.0 0.0 0:00.00 rcu_par_gp
6 root 0 -20 0 0 0 I 0.0 0.0 0:00.00 kworker/0:0H-kblockd
8 root 0 -20 0 0 0 I 0.0 0.0 0:00.00 mm_percpu_wq
9 root 20 0 0 0 0 S 0.0 0.0 0:00.00 ksoftirqd/0
10 root 20 0 0 0 0 I 0.0 0.0 0:03.25 rcu_sched
11 root rt 0 0 0 0 S 0.0 0.0 0:00.01 migration/0
12 root -51 0 0 0 0 S 0.0 0.0 0:00.00 idle_inject/0
14 root 20 0 0 0 0 S 0.0 0.0 0:00.00 cpuhp/0
15 root 20 0 0 0 0 S 0.0 0.0 0:00.00 cpuhp/1
16 root -51 0 0 0 0 S 0.0 0.0 0:00.00 idle_inject/1
17 root rt 0 0 0 0 S 0.0 0.0 0:00.16 migration/1
18 root 20 0 0 0 0 S 0.0 0.0 0:00.00 ksoftirqd/1
20 root 0 -20 0 0 0 I 0.0 0.0 0:00.00 kworker/1:0H-kblockd
21 root 20 0 0 0 0 S 0.0 0.0 0:00.00 cpuhp/2
22 root -51 0 0 0 0 S 0.0 0.0 0:00.00 idle_inject/2
23 root rt 0 0 0 0 S 0.0 0.0 0:00.16 migration/2
24 root 20 0 0 0 0 S 0.0 0.0 0:00.00 ksoftirqd/2
26 root 0 -20 0 0 0 I 0.0 0.0 0:00.00 kworker/2:0H-kblockd
27 root 20 0 0 0 0 S 0.0 0.0 0:00.00 cpuhp/3
28 root -51 0 0 0 0 S 0.0 0.0 0:00.00 idle_inject/3
29 root rt 0 0 0 0 S 0.0 0.0 0:00.16 migration/3
30 root 20 0 0 0 0 S 0.0 0.0 0:00.00 ksoftirqd/3

I do think you're right about the plug in's I recently added bulky and Genre cleaner I've done a lot of tagging of Movies with a new Genre "Christmas" Bith plugins are no longer there, but as marriedman says have they filled up a temporary folder? It is acting just like a disk full and paging system.

Fortunately, the problem seems restricted to just the TV's client. But what's weird is we have another TV using the client and it's fine. Is there a folder per instance of the TV client?

Is there a folder I can clean out?

Thanks for your help, 6 days before Christmas and the pressure is on me, worst of all.....from my wife.

December 20, 2023

Are you able to browse around using the web interface on the server? How does that compare?

December 20, 2023

I’m not sure I understand. I can use Firefox & chrome on the physical Emby server to access content on the Emby server. 127.0.0.1 There’s a sound card in the Emby server, connected to my hifi. That all works fine.

December 26, 2023

Are you still having an issue in the Emby LG app?

December 26, 2023

Yes unfortunately

December 27, 2023

On 12/26/2023 at 2:40 AM, JuJuJurassic said:

Yes unfortunately

Can you please provide a different log example? Thanks.

December 30, 2023

Hi Luke, I've attached a log file .

I've been doing a bit of testing. The menu seems to be to problem. Once I've selected a video file it plays it ok, but the response time from pressing a button is about 10 seconds. If you have a look at the beginning and 12:27 that's when I was moving through the menus. You'll also see from the log it played on. On resuming for a fraction of a second it showed the start of the tv show / movie, but then jumped to the correct place.

It used to work fine, with no lag in the menu's.

I noticed an error pointing to /data/music/cover.png, so I've edited the music library images to remove the image.

Thanks for looking at it

embyserver (4).txt

December 30, 2023

I enabled debug logging, then played around with the LG TV's emby client. it was still laggy, but not as much. The tv had been on but not used.

I've attached the debut-enabled log.

I hope there's more useful info in it.

Thanks

embyserver (5).txt

December 30, 2023

To improve the performance of your server, consider removing these plugins:

2023-12-30 08:59:39.004 Info App: Loading MovieThemeSongs, Version=1.7.5.0, Culture=neutral, PublicKeyToken=null from /var/lib/emby/plugins/moviethemesongs.dll
2023-12-30 08:59:39.004 Info App: Loading statistics, Version=3.0.10.0, Culture=neutral, PublicKeyToken=null from /var/lib/emby/plugins/Statistics.dll
2023-12-30 08:59:39.004 Info App: Loading Emby.SecurityCams, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null from /var/lib/emby/plugins/Emby.SecurityCams.dll
2023-12-30 08:59:39.004 Info App: Loading DiskSpace, Version=1.0.6.1, Culture=neutral, PublicKeyToken=null from /var/lib/emby/plugins/DiskSpace.dll
2023-12-30 08:59:39.004 Info App: Loading ThemeSongs, Version=1.6.6.7, Culture=neutral, PublicKeyToken=null from /var/lib/emby/plugins/themesongs.dll
2023-12-30 08:59:39.004 Info App: Loading MovieThemeVideos, Version=1.7.5.0, Culture=neutral, PublicKeyToken=null from /var/lib/emby/plugins/MovieThemeVideos.dll
2023-12-30 08:59:39.004 Info App: Loading ThemeVideos, Version=1.7.5.0, Culture=neutral, PublicKeyToken=null from /var/lib/emby/plugins/ThemeVideos.dll
2023-12-30 08:59:39.004 Info App: Loading playback_reporting, Version=2.0.1.1, Culture=neutral, PublicKeyToken=null from /var/lib/emby/plugins/playback_reporting.dll
2023-12-30 08:59:39.004 Info App: Loading MediaBrowser.Plugins.TuneIn, Version=1.2.6.0, Culture=neutral, PublicKeyToken=null from /var/lib/emby/plugins/MediaBrowser.Plugins.TuneIn.dll

Additionally if you're not using the server's DLNA features, consider disabling them, especially the dlna server.

January 9

This is weird, it's started behaving, but I haven't changed anything. Have any of the plugins been updated that could explain this?

Thanks

January 30

Not that I can think of.

LG App Hanging - Just before Christmas!!!

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