manrus 3 Posted December 19, 2023 Share Posted December 19, 2023 Hello. For a few days/weeks the Emby Next Gen addon that I have installed on Kodi has stopped working. Until now I had it installed on a Qnap NAS on Kodi 19 and it worked without any problems. Suddenly it started giving the error that it stopped working. Consequently, I have tried a multitude of solutions: updating to kodi 20, updating the Emby server to version 4.7.14.0, I have reinstalled Emby Next Gen in versions 6.x.x, 7.x.x., 8.x.x. and 9.x.x. and every time I get the same result "Cannot install. Please check the registry." Can anyone give me any clues as to what may be happening? By the way, I also had it installed on several televisions with Android devices such as Chromecast and it has also stopped working on all of them... Link to comment Share on other sites More sharing options...
quickmic 1347 Posted December 19, 2023 Share Posted December 19, 2023 7 hours ago, manrus said: Hello. For a few days/weeks the Emby Next Gen addon that I have installed on Kodi has stopped working. Until now I had it installed on a Qnap NAS on Kodi 19 and it worked without any problems. Suddenly it started giving the error that it stopped working. Consequently, I have tried a multitude of solutions: updating to kodi 20, updating the Emby server to version 4.7.14.0, I have reinstalled Emby Next Gen in versions 6.x.x, 7.x.x., 8.x.x. and 9.x.x. and every time I get the same result "Cannot install. Please check the registry." Can anyone give me any clues as to what may be happening? By the way, I also had it installed on several televisions with Android devices such as Chromecast and it has also stopped working on all of them... "Cannot install. Please check the registry." is a Kodi error message? Please upload a kodi.log and I'll have a look. Link to comment Share on other sites More sharing options...
manrus 3 Posted December 19, 2023 Author Share Posted December 19, 2023 Good afternoon. Thanks for your help. I am attaching the record I get from Emby. I don't see any error log in Kodi embyserver.txt Link to comment Share on other sites More sharing options...
quickmic 1347 Posted December 19, 2023 Share Posted December 19, 2023 (edited) @Luke Can you please check the embyserver log -> some portmapper issues. Probably not critical, only UPNP @manrusI need the "kodi.log" in located in Kodi's "temp" folder Edited December 19, 2023 by quickmic Link to comment Share on other sites More sharing options...
manrus 3 Posted December 19, 2023 Author Share Posted December 19, 2023 Ok. As soon as I can I will send you the Kodi log 1 Link to comment Share on other sites More sharing options...
manrus 3 Posted December 19, 2023 Author Share Posted December 19, 2023 Hello. I'm very sorry for the way I sent you the kodi.log but I can't download the file from Kodi. Hope this can help you. I have obtained the logs of the last attempt with the usual error. Kodi log.docx Link to comment Share on other sites More sharing options...
quickmic 1347 Posted December 20, 2023 Share Posted December 20, 2023 7 hours ago, manrus said: Hello. I'm very sorry for the way I sent you the kodi.log but I can't download the file from Kodi. Hope this can help you. I have obtained the logs of the last attempt with the usual error. Kodi log.docx 6 MB · 0 downloads Seems your Kodi installation is broken, a core dependency is missing. The next-gen plugin is actually fine. The easiest way to fix it is by uninstall Kodi completely. Not just reinstall and keep settings. Uninstall Kodi and delete (maybe backup before delete) the "/opt/Kodi20/.kodi/*" folder. btw, the full kodi.log should be located in "/opt/Kodi20/.kodi/temp/kodi.log" Link to comment Share on other sites More sharing options...
manrus 3 Posted December 20, 2023 Author Share Posted December 20, 2023 Hello. Thanks for your help. I'll be gone for a few days. When I get back I will do what you suggest. In any case, in the other installations that I have done on Chromecast TV, although it has not been reported that Emby has stopped working, what has happened is that it has stopped updating the database and I have observed that since the update to the latest version of Emby, can you think of why that might be? Thank you so much. 1 Link to comment Share on other sites More sharing options...
manrus 3 Posted December 26, 2023 Author Share Posted December 26, 2023 Hello, quickmic. I have already returned from my trip and have contacted your instructions. After completely removing kodi20, I reinstalled it and I still have the same error. You had asked me for the "log" file but I can't find it in the path you indicated. I attach the screen of what I have in my installation. Where can this be?Thank you Link to comment Share on other sites More sharing options...
quickmic 1347 Posted December 26, 2023 Share Posted December 26, 2023 33 minutes ago, manrus said: Hello, quickmic. I have already returned from my trip and have contacted your instructions. After completely removing kodi20, I reinstalled it and I still have the same error. You had asked me for the "log" file but I can't find it in the path you indicated. I attach the screen of what I have in my installation. Where can this be?Thank you The use one of the log file upload plugins. e.g. https://kodi.wiki/view/Add-on:Kodi_Logfile_Uploader Link to comment Share on other sites More sharing options...
manrus 3 Posted December 26, 2023 Author Share Posted December 26, 2023 Sorry but I get the same error as with Emy Next Gen Link to comment Share on other sites More sharing options...
quickmic 1347 Posted December 26, 2023 Share Posted December 26, 2023 What should I say. The Kodi installation is still broken. Link to comment Share on other sites More sharing options...
manrus 3 Posted December 26, 2023 Author Share Posted December 26, 2023 Okay. I will remove it again Link to comment Share on other sites More sharing options...
manrus 3 Posted December 26, 2023 Author Share Posted December 26, 2023 I think I have already found the kodi.log file. How can I send it to you? Link to comment Share on other sites More sharing options...
manrus 3 Posted December 26, 2023 Author Share Posted December 26, 2023 I finally managed to obtain the kodi.log file!!!!! I attached it to see if you can help me. Thank you. kodi.log Link to comment Share on other sites More sharing options...
quickmic 1347 Posted December 26, 2023 Share Posted December 26, 2023 Yep and the problem is "future feature annotations is not defined" Try to upgrade python if possible. https://forum.kodi.tv/showthread.php?tid=366351&page=5 This is definitely not a plugin issue and what I see is a major dependency issue with the python request library/future library. Probably open a thread in Kodi forum as well for additional support. Link to comment Share on other sites More sharing options...
manrus 3 Posted December 26, 2023 Author Share Posted December 26, 2023 Thanks for your help. I've looked for a Python3 update for QNAP and haven't found one. I have uninstalled the current version of Python which is 3.10.4.1 and I have reinstalled it and it has not been fixed. I have also tested installing v.2.7.12.1.2 with the same result. If you find a solution in the future, I would appreciate it if you could tell me so I can implement it too. In the meantime I will stop using kodi on my NAS. Link to comment Share on other sites More sharing options...
quickmic 1347 Posted December 26, 2023 Share Posted December 26, 2023 Have you tried Kodi 21 (beta). Link to comment Share on other sites More sharing options...
manrus 3 Posted December 26, 2023 Author Share Posted December 26, 2023 No. I'm going to uninstall kodi20 and try kodi21. I will tell you. 1 Link to comment Share on other sites More sharing options...
manrus 3 Posted December 26, 2023 Author Share Posted December 26, 2023 Hello. I'm sorry to tell you that I have tried to install version 21 but since I do not have much computer knowledge, it has been impossible for me to download that version and install it. I will continue investigating but with little guarantee of success. Link to comment Share on other sites More sharing options...
goob614 4 Posted January 17 Share Posted January 17 I had the same issue using emby-for-kodi-next-gen with Kodi 20 in HD Station on QNAP NAS. This isn't a plugin issue, its a Python issue. I tried updating Python for HD Station portion of QNAP, but it doesn't seem to work because supposedly Kodi will get the path for Python during install time, so likely set in stone when they rolled the .qpkg for install. Long story short, you can go into Addons in Kodi and look at dependencies for emby-for-kodi-next-gen. At the bottom of the list you'll find urllib3, set it to not auto-update. Grab an older version of the urllib3 from the link below and install it from zip file through the Kodi Addons menu. After a restart of Kodi, you should be back in business. https://mirrors.kodi.tv/addons/nexus/script.module.urllib3/script.module.urllib3-1.26.16+matrix.1.zip 1 Link to comment Share on other sites More sharing options...
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