Fire TV Unlock Not Working

[ChoiceOxide 1]

I bought the unlock for the Fire TV app recently but it doesn't seem to have done anything. I have the receipt from Amazon but everything in the app hasn't changed and the unlock button is still at the bottom.

Did I miss a step in the process?

[ebr 14925]

6 hours ago, ChoiceOxide said:

but everything in the app hasn't changed

Hi.  The only thing that would change would be playback being allowed beyond the trial period.  Does your settings screen say you are "Registered" or "In Trial"?

Did you purchase the unlock on that exact device?

[ChoiceOxide 1]

On 12/11/2023 at 1:48 AM, ebr said:

Does your settings screen say you are "Registered" or "In Trial"?

Hi, sorry for the delay my city had a cyclone.

My settings screen says "Expired" next to the version number if that's what you mean?

Playback is also restricted, it takes me directly to an 'Upgrade to Emby Premiere' screen that also has an Unlock App button next to the sign up button.

And yes I purchased the unlock on this Fire TV stick through the Unlock App button which took me to amazon.

[ebr 14925]

What happens if you press the "Restore Unlock" button?

[ChoiceOxide 1]

That used to either do nothing or kick me back out to the title page of the video but I tried it again this morning and it said purchase restored and now my settings page says Registered.

No idea what changed.

All playback seems to work now though, thank you very much!