Fire TV 4K Max (1st Gen) slow loading content - often can't resume

[MacGyver1982 1]

I have a Fire TV stick 4K Max and whenever I start playing media it can take a minute or two before it plays. It might load and display the first few frames but then freezes for a while. Sometimes it starts playing and other times it doesn't.

I am often unable to resume and have to start from the beginning and fast forward also.
Speedtest on the Fire TV returns 200Mbps. My internet is 400/400.

iMac, iPhone and Web app on the iMac on the same WiFi in the same room start playing the content immediately.

I am really after some help on how to diagnose the issue.

Thanks

[Luke 37109]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[MacGyver1982 1]

Log sent

Trying to play Handmade: Britain’s Best Woodworker

Eastern time:

Wednesday 29 Nov 2023 14:33

User: macgyver

Thanks

[ebr 14927]

Hi.  There was almost nothing in your app log.  Did you send it right after the problem occurred?

Also, is this accessing your own server or someone else's?  Remote or local?

[MacGyver1982 1]

Hmmm

Yes, tried to play media, it just hangs with spinning blue circle, went back immediately sent log. This is playing from someone else’s remote server ,which I have just checked, was down! I will keep trying to capture a log. False alarm this time. Sorry

[ebr 14927]

4 minutes ago, MacGyver1982 said:

This is playing from someone else’s remote server ,which I have just checked, was down!

So, this explains your issue then, correct?

[MacGyver1982 1]

No, on other occasions I am able to play with other devices no problem (when the server is up). So it’s something to do with the fire tv. I will keep monitoring and send another log next time it refuses to play.