Apple TV Cold Start Problems

[kbijvank 51]

When I get my Apple TV out of standby when I press play it keeps loading, I have to press the back button to go tho the TV Show. After I do that I have to repeat this process for 3 times before it starts to play. After that no more issues. No references to this in the log, all it shows is this (No transcoding log either cause direct play): 

 

 

2023-11-20 17:28:09.359 Info Server: http/1.1 POST http://192.168.2.101:8096/emby/Items/87561/PlaybackInfo?UserId=8f9b708fed314ec0b2009e2a87ff13c8&StartTimeTicks=0&IsPlayback=true&AutoOpenLiveStream=true&MaxStreamingBitrate=160000000&X-Emby-Client=Emby for Apple TV&X-Emby-Device-Name=Apple TV&X-Emby-Device-Id=F4CEBA68-B2D3-41E2-8B31-E411F1570C07&X-Emby-Client-Version=1.7.9 (2)&reqformat=json. UserAgent: Emby/2 CFNetwork/1485 Darwin/23.1.0
2023-11-20 17:28:09.360 Info App: User policy for Kevin. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
2023-11-20 17:28:09.360 Info App: RemoteClientBitrateLimit: 3000000, RemoteIp: host4, IsInLocalNetwork: True
2023-11-20 17:28:09.360 Info App: RemoteClientBitrateLimit: 3000000, RemoteIp: host4, IsInLocalNetwork: True
2023-11-20 17:28:09.360 Info App: RemoteClientBitrateLimit: 3000000, RemoteIp: host4, IsInLocalNetwork: True
2023-11-20 17:28:09.360 Info Server: http/1.1 Response 200 to host4. Time: 1ms. http://192.168.2.101:8096/emby/Items/87561/PlaybackInfo?UserId=8f9b708fed314ec0b2009e2a87ff13c8&StartTimeTicks=0&IsPlayback=true&AutoOpenLiveStream=true&MaxStreamingBitrate=160000000&X-Emby-Client=Emby for Apple TV&X-Emby-Device-Name=Apple TV&X-Emby-Device-Id=F4CEBA68-B2D3-41E2-8B31-E411F1570C07&X-Emby-Client-Version=1.7.9 (2)&reqformat=json
2023-11-20 17:28:09.461 Info Server: http/1.1 GET http://192.168.2.101:8096/emby/videos/87561/stream.mkv?DeviceId=F4CEBA68-B2D3-41E2-8B31-E411F1570C07&MediaSourceId=62e5a7e4b5af2b75c04f44e209c7fb04&Static=true&PlaySessionId=c87b30fd05864d0f8e3fb9e3d5c15db6. Accept=*/*, Connection=close, Host=192.168.2.101:8096, User-Agent=libmpv, Range=bytes=0-, Icy-MetaData=1
2023-11-20 17:28:17.019 Info App: Udp message sent to [::ffff:192.168.2.16]:52503
2023-11-20 17:28:18.093 Info Server: http/1.1 POST http://192.168.2.101:8096/emby/Sessions/Capabilities/Full?X-Emby-Client=Emby for Apple TV&X-Emby-Device-Name=Apple TV&X-Emby-Device-Id=F4CEBA68-B2D3-41E2-8B31-E411F1570C07&X-Emby-Client-Version=1.7.9 (2)&reqformat=json. UserAgent: Emby/2 CFNetwork/1485 Darwin/23.1.0
2023-11-20 17:28:18.094 Info Server: http/1.1 Response 204 to host4. Time: 1ms. http://192.168.2.101:8096/emby/Sessions/Capabilities/Full?X-Emby-Client=Emby for Apple TV&X-Emby-Device-Name=Apple TV&X-Emby-Device-Id=F4CEBA68-B2D3-41E2-8B31-E411F1570C07&X-Emby-Client-Version=1.7.9 (2)&reqformat=json
2023-11-20 17:28:19.416 Info Server: http/1.1 Response 500 to host4. Time: 9955ms. http://192.168.2.101:8096/emby/videos/87561/stream.mkv?DeviceId=F4CEBA68-B2D3-41E2-8B31-E411F1570C07&MediaSourceId=62e5a7e4b5af2b75c04f44e209c7fb04&Static=true&PlaySessionId=c87b30fd05864d0f8e3fb9e3d5c15db6
2023-11-20 17:28:26.350 Info Server: http/1.1 POST http://192.168.2.101:8096/emby/Items/87561/PlaybackInfo?UserId=8f9b708fed314ec0b2009e2a87ff13c8&StartTimeTicks=0&IsPlayback=true&AutoOpenLiveStream=true&MaxStreamingBitrate=160000000&X-Emby-Client=Emby for Apple TV&X-Emby-Device-Name=Apple TV&X-Emby-Device-Id=F4CEBA68-B2D3-41E2-8B31-E411F1570C07&X-Emby-Client-Version=1.7.9 (2)&reqformat=json. UserAgent: Emby/2 CFNetwork/1485 Darwin/23.1.0
2023-11-20 17:28:26.353 Info App: User policy for Kevin. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
2023-11-20 17:28:26.353 Info App: RemoteClientBitrateLimit: 3000000, RemoteIp: host4, IsInLocalNetwork: True
2023-11-20 17:28:26.353 Info App: RemoteClientBitrateLimit: 3000000, RemoteIp: host4, IsInLocalNetwork: True
2023-11-20 17:28:26.353 Info App: RemoteClientBitrateLimit: 3000000, RemoteIp: host4, IsInLocalNetwork: True
2023-11-20 17:28:26.353 Info Server: http/1.1 Response 200 to host4. Time: 3ms. http://192.168.2.101:8096/emby/Items/87561/PlaybackInfo?UserId=8f9b708fed314ec0b2009e2a87ff13c8&StartTimeTicks=0&IsPlayback=true&AutoOpenLiveStream=true&MaxStreamingBitrate=160000000&X-Emby-Client=Emby for Apple TV&X-Emby-Device-Name=Apple TV&X-Emby-Device-Id=F4CEBA68-B2D3-41E2-8B31-E411F1570C07&X-Emby-Client-Version=1.7.9 (2)&reqformat=json
2023-11-20 17:28:26.396 Info Server: http/1.1 GET http://192.168.2.101:8096/emby/videos/87561/stream.mkv?DeviceId=F4CEBA68-B2D3-41E2-8B31-E411F1570C07&MediaSourceId=62e5a7e4b5af2b75c04f44e209c7fb04&Static=true&PlaySessionId=4bfcfe2d191d4600bf979638beb28f2d. Accept=*/*, Connection=close, Host=192.168.2.101:8096, User-Agent=libmpv, Range=bytes=0-, Icy-MetaData=1
2023-11-20 17:28:26.406 Info Server: http/1.1 GET http://192.168.2.101:8096/emby/videos/87561/stream.mkv?DeviceId=F4CEBA68-B2D3-41E2-8B31-E411F1570C07&MediaSourceId=62e5a7e4b5af2b75c04f44e209c7fb04&Static=true&PlaySessionId=4bfcfe2d191d4600bf979638beb28f2d. Accept=*/*, Connection=close, Host=192.168.2.101:8096, User-Agent=libmpv, Range=bytes=469619560-, Icy-MetaData=1

From here it starts to play:

2023-11-20 17:28:51.738 Info App: Udp message sent to [::ffff:192.168.2.16]:52503
2023-11-20 17:28:52.791 Info Server: http/1.1 Response 206 to host4. Time: 26395ms. http://192.168.2.101:8096/emby/videos/87561/stream.mkv?DeviceId=F4CEBA68-B2D3-41E2-8B31-E411F1570C07&MediaSourceId=62e5a7e4b5af2b75c04f44e209c7fb04&Static=true&PlaySessionId=4bfcfe2d191d4600bf979638beb28f2d
2023-11-20 17:28:52.806 Info Server: http/1.1 Response 500 to host4. Time: 26400ms. http://192.168.2.101:8096/emby/videos/87561/stream.mkv?DeviceId=F4CEBA68-B2D3-41E2-8B31-E411F1570C07&MediaSourceId=62e5a7e4b5af2b75c04f44e209c7fb04&Static=true&PlaySessionId=4bfcfe2d191d4600bf979638beb28f2d
2023-11-20 17:28:52.813 Info Server: http/1.1 POST http://192.168.2.101:8096/emby/Sessions/Capabilities/Full?X-Emby-Client=Emby for Apple TV&X-Emby-Device-Name=Apple TV&X-Emby-Device-Id=F4CEBA68-B2D3-41E2-8B31-E411F1570C07&X-Emby-Client-Version=1.7.9 (2)&reqformat=json. UserAgent: Emby/2 CFNetwork/1485 Darwin/23.1.0
2023-11-20 17:28:52.814 Info Server: http/1.1 Response 204 to host4. Time: 0ms. http://192.168.2.101:8096/emby/Sessions/Capabilities/Full?X-Emby-Client=Emby for Apple TV&X-Emby-Device-Name=Apple TV&X-Emby-Device-Id=F4CEBA68-B2D3-41E2-8B31-E411F1570C07&X-Emby-Client-Version=1.7.9 (2)&reqformat=json
2023-11-20 17:28:57.823 Info Server: http/1.1 POST http://192.168.2.101:8096/emby/Items/87561/PlaybackInfo?UserId=8f9b708fed314ec0b2009e2a87ff13c8&StartTimeTicks=0&IsPlayback=true&AutoOpenLiveStream=true&MaxStreamingBitrate=160000000&X-Emby-Client=Emby for Apple TV&X-Emby-Device-Name=Apple TV&X-Emby-Device-Id=F4CEBA68-B2D3-41E2-8B31-E411F1570C07&X-Emby-Client-Version=1.7.9 (2)&reqformat=json. UserAgent: Emby/2 CFNetwork/1485 Darwin/23.1.0
2023-11-20 17:28:57.824 Info App: User policy for Kevin. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
2023-11-20 17:28:57.825 Info App: RemoteClientBitrateLimit: 3000000, RemoteIp: host4, IsInLocalNetwork: True
2023-11-20 17:28:57.825 Info App: RemoteClientBitrateLimit: 3000000, RemoteIp: host4, IsInLocalNetwork: True
2023-11-20 17:28:57.825 Info App: RemoteClientBitrateLimit: 3000000, RemoteIp: host4, IsInLocalNetwork: True
2023-11-20 17:28:57.825 Info Server: http/1.1 Response 200 to host4. Time: 1ms. http://192.168.2.101:8096/emby/Items/87561/PlaybackInfo?UserId=8f9b708fed314ec0b2009e2a87ff13c8&StartTimeTicks=0&IsPlayback=true&AutoOpenLiveStream=true&MaxStreamingBitrate=160000000&X-Emby-Client=Emby for Apple TV&X-Emby-Device-Name=Apple TV&X-Emby-Device-Id=F4CEBA68-B2D3-41E2-8B31-E411F1570C07&X-Emby-Client-Version=1.7.9 (2)&reqformat=json
2023-11-20 17:28:57.869 Info Server: http/1.1 GET http://192.168.2.101:8096/emby/videos/87561/stream.mkv?DeviceId=F4CEBA68-B2D3-41E2-8B31-E411F1570C07&MediaSourceId=62e5a7e4b5af2b75c04f44e209c7fb04&Static=true&PlaySessionId=151ae40655814fb6b95efe87c8181d5a. Accept=*/*, Connection=close, Host=192.168.2.101:8096, User-Agent=libmpv, Range=bytes=0-, Icy-MetaData=1
2023-11-20 17:28:57.876 Info Server: http/1.1 GET http://192.168.2.101:8096/emby/videos/87561/stream.mkv?DeviceId=F4CEBA68-B2D3-41E2-8B31-E411F1570C07&MediaSourceId=62e5a7e4b5af2b75c04f44e209c7fb04&Static=true&PlaySessionId=151ae40655814fb6b95efe87c8181d5a. Accept=*/*, Connection=close, Host=192.168.2.101:8096, User-Agent=libmpv, Range=bytes=469619560-, Icy-MetaData=1

 

Does anyone have an idea where this is coming from?

Server Version: 4.7.14.0

Apple TV Version: 1.7.9 (2)

embyserver-63836121600.txt

Edited November 21, 2023 by kbijvank
Wrong piece of log

[Luke 37069]

HI there, what exactly happens?

[kbijvank 51]

Hi Luke,

The problem is as follows with Both of my Apple TV's:

When I wake them up, ergo I push the power on Botton on the remote and I navigate to my content and press play I get the loading screen and it will infinite load. I press back to get out of the loading screen so that I'm on the content overview again. I press play again the same thing happens. When I press play for the third time I actually loads in an instant, like it normally does. That shows in the log I posted. This problem only happens when I just start the Apple TV. 

It's not that the server where the data is on is asleep or something, that I checked.

 

Edited November 23, 2023 by kbijvank

[kbijvank 51]

Any update?

[kbijvank 51]

I solved it. Apparently I’m dumb. It didn’t save the HDD hibernation on the Storage server. So the amount of waiting was because it was starting the disks.

sorry for the bother Luke. In return I bought a life time license.

[Luke 37069]

Thanks for following up !