castiger 2 Posted November 20, 2023 Share Posted November 20, 2023 Hi Im having the following issue on my LG tv client the media randomly freezes and stops playing ,no sign of buffering it just stops no warning. i simple back out of the screen and restart the media, it only seems to happen once or twice during the movie. I am running Synology server Beta 4.8.0.59 The LG tv has the latest version of the app Please see logs from the time when it last occured. thnankyou embyserver-63835914878.txt hardware_detection-63835915218.txt embyserver-63835915159.txt hardware_detection-63835914631.txt Link to comment Share on other sites More sharing options...
Luke 37066 Posted November 20, 2023 Share Posted November 20, 2023 Hi, was there an ffmpeg log? Link to comment Share on other sites More sharing options...
castiger 2 Posted November 20, 2023 Author Share Posted November 20, 2023 Hi Luke Strangly no there was no FFmpeg log at that time? Should there have been one? Link to comment Share on other sites More sharing options...
castiger 2 Posted November 21, 2023 Author Share Posted November 21, 2023 Any idea why im not getting an FFmpeg log? Link to comment Share on other sites More sharing options...
Luke 37066 Posted November 28, 2023 Share Posted November 28, 2023 On 11/21/2023 at 10:44 AM, castiger said: Any idea why im not getting an FFmpeg log? It's not necessarily a problem, I was just curious. Anyway are you still running into this? Link to comment Share on other sites More sharing options...
castiger 2 Posted November 28, 2023 Author Share Posted November 28, 2023 1 hour ago, Luke said: It's not necessarily a problem, I was just curious. Anyway are you still running into this? Hi Luke yeah still happening randomly. did the logs I sent show up any issues? I’ve bought a google chrome tv today to try. To see if the LG app is the problem. will let you know. Link to comment Share on other sites More sharing options...
Luke 37066 Posted December 6, 2023 Share Posted December 6, 2023 Hi, how did that go? Link to comment Share on other sites More sharing options...
castiger 2 Posted December 6, 2023 Author Share Posted December 6, 2023 Hi Not had issue on LG or google for a while so not too sure what’s going on. There has been one update on server since so maybe related ? Will see how it goes. Link to comment Share on other sites More sharing options...
castiger 2 Posted December 6, 2023 Author Share Posted December 6, 2023 9 hours ago, Luke said: Hi, how did that go? Hi Luke Well spoke too soon LG just locked up again see log attached occured around 14:20 hope you can work this out? embyserver.txt Link to comment Share on other sites More sharing options...
Luke 37066 Posted December 8, 2023 Share Posted December 8, 2023 On 12/6/2023 at 9:41 AM, castiger said: Hi Luke Well spoke too soon LG just locked up again see log attached occured around 14:20 hope you can work this out? embyserver.txt 5.32 MB · 0 downloads Hi, I see playback on Emby for Roku but not Emby for LG. Are you sure this is the right log file? Link to comment Share on other sites More sharing options...
castiger 2 Posted December 8, 2023 Author Share Posted December 8, 2023 Hi Luke This is the correct log file its right down at the bottom around 14:20 time see attached screen gab. says LG client. snip of text.txt Link to comment Share on other sites More sharing options...
Luke 37066 Posted December 13, 2023 Share Posted December 13, 2023 Is this a high bitrate video file? Link to comment Share on other sites More sharing options...
castiger 2 Posted December 14, 2023 Author Share Posted December 14, 2023 Hi The issue is apparent in all bit rate files and resolutions. I am currently experimenting with setting max bitrates as it was set on auto. To see if this solves the issue. Will update. 1 Link to comment Share on other sites More sharing options...
castiger 2 Posted December 19, 2023 Author Share Posted December 19, 2023 Hi Luke I have tried different bitrate settings and no change to random pause. Happens on wireless or Ethernet. tonight it has happened on the google tv app. So it is now proven to be server related and not lg or android app. is there any settings I can try server side. ? Link to comment Share on other sites More sharing options...
Luke 37066 Posted December 26, 2023 Share Posted December 26, 2023 HI, can you try a lower bitrate file and see how that compares? Thanks. Link to comment Share on other sites More sharing options...
Luke 37066 Posted January 14 Share Posted January 14 @castiger? Link to comment Share on other sites More sharing options...
castiger 2 Posted January 14 Author Share Posted January 14 Hi i I have done some testing and even though I reported issue on google device. I suspect this to be something different. The issue happened on all quality and bitrate sizes. I have now narrowed the issue down to my Ethernet port on the LG tv. If I run over Wi-Fi I get no issues. If I run over Ethernet connected via usb to Ethernet adapter I get no issues. I am continuing to use the Wi-Fi solution as I have a mesh node behind the TV so get very good connection. while this is frustrating. All is working now. The TV is still in warranty but proving the port is faulty would be impossible as it is so random. Thanks for your help Link to comment Share on other sites More sharing options...
MavericK96 2 Posted January 16 Share Posted January 16 I'm pretty sure LG still uses 10/100 Ethernet on brand new TVs, so that might be why. USB Gigabit adapter or Wi-Fi is going to be like 10x or more faster, potentially. Link to comment Share on other sites More sharing options...
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