ados8000 8 Posted November 18, 2023 Share Posted November 18, 2023 I've been having this issue for some time now. I've only noticed it with the Samsung TV family member. Globally all users are locked to 4 Mbps and even in their respective accounts. How is it this user sometimes defaults to direct playback. I can't even stop the stream! Link to comment Share on other sites More sharing options...
GrimReaper 3294 Posted November 18, 2023 Share Posted November 18, 2023 Without logs from the time of occurence, it would be anyone's guess. Is that remote IP you've masked? Do you have RP in front of your Emby server so it's local address is actually been passed? Anyway, those are just assumptions, as said, logs would be needed. Link to comment Share on other sites More sharing options...
ados8000 8 Posted November 18, 2023 Author Share Posted November 18, 2023 I don't have debugging enabled but I can send sanitised logs for standard logging. External IPs and names are masked. Link to comment Share on other sites More sharing options...
ados8000 8 Posted November 18, 2023 Author Share Posted November 18, 2023 @GrimReaperHere are logs for the problem user. Please let me know if you see any personal identifiable information and I will further sanitise. Emby_Logs.txt Link to comment Share on other sites More sharing options...
GrimReaper 3294 Posted November 18, 2023 Share Posted November 18, 2023 I would assume Dev would prefer complete log as few more entries before your snippet starts would be required; if you have privacy concerns, you can PM the log to him. Link to comment Share on other sites More sharing options...
Luke 37068 Posted November 18, 2023 Share Posted November 18, 2023 Hi, yes please provide the complete log but the most likely answer is that your network setup and/or network settings are such that the server can’t accurately distinguish a remote connection from a local one. Link to comment Share on other sites More sharing options...
ados8000 8 Posted November 18, 2023 Author Share Posted November 18, 2023 Possibly, I can see the IP is external but have made changes to the proxy so will see how that goes. Link to comment Share on other sites More sharing options...
Luke 37068 Posted November 19, 2023 Share Posted November 19, 2023 Please let us know. Thanks. Link to comment Share on other sites More sharing options...
ados8000 8 Posted December 27, 2023 Author Share Posted December 27, 2023 (edited) Have another case of a TV which is bypassing the bitrate limits. What is the point if devices will randomly override the limits. You can see they are using direct play at 16 mbps yet their account cannot do more than 2 mbps This happens with multiple devices and users at random. It's not a problem with IP detection as my proxy is configured to correctly forward the IP as it shows clearly an external IP. Edited December 28, 2023 by GrimReaper Log deleted Link to comment Share on other sites More sharing options...
Luke 37068 Posted December 27, 2023 Share Posted December 27, 2023 @ados8000this is a large log containing many playback sessions, which makes it a little hard to sort through. What time was the above example of beauty and the beast? Link to comment Share on other sites More sharing options...
ados8000 8 Posted December 28, 2023 Author Share Posted December 28, 2023 @Lukeit was at the end of the log . I've cut it down and sanitised it. Even though I have sanitised logs enabled Emby did not do it and I didn't check. Please delete the former log file ASAP as I cannot. embyserver.txt Link to comment Share on other sites More sharing options...
GrimReaper 3294 Posted December 28, 2023 Share Posted December 28, 2023 2 minutes ago, ados8000 said: Please delete the former log file ASAP as I cannot. *Deleted* 1 Link to comment Share on other sites More sharing options...
Luke 37068 Posted December 29, 2023 Share Posted December 29, 2023 Why do you think Emby didn't sanitize the log? Anyway, for the example at the top of this log file, the bitrate limit was respected as far as I can tell. Link to comment Share on other sites More sharing options...
ados8000 8 Posted December 30, 2023 Author Share Posted December 30, 2023 Because I had to request GrimReaper delete most of my past log uploads as my domain.com address was still in the logs. But you can see the bitrate is being exceeded at least by the GUI. Are you saying this is a glitch whereby the UI is displaying incorrect information or the logs are incorrect. Something isn't matching, what's the next step. Link to comment Share on other sites More sharing options...
Luke 37068 Posted January 7 Share Posted January 7 On 12/30/2023 at 1:05 AM, ados8000 said: Are you saying this is a glitch whereby the UI is displaying incorrect information or the logs are incorrect. Something isn't matching, what's the next step. It could just be an issue in the UI, yes. We're about to release Emby Server 4.8. Please let us know how things compare after that. Thanks. Link to comment Share on other sites More sharing options...
ados8000 8 Posted January 7 Author Share Posted January 7 Sweet, thanks Luke. Silver lining is that it's a false positive. Will see if it happens after the new update. 1 Link to comment Share on other sites More sharing options...
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