Guide does not load with "Live TV Mode" enabled

[kuya1284 3]

I'm experiencing an odd behavior with my Nvidia Shield and MiBox devices when launching the app. While having the Live TV Mode setting enabled and the Default Tab set to Guide, as soon as I launch the app, instead of the Guide loading, Channels loads instead. As soon as I highlight the Guide nav button, without even clicking the OK button on my remote, the guide loads immediately as well as the channel I was previously watching.

This typically happens when

• The Emby app goes to sleep
• I watch use another app for a while, then later launch Emby
• I turn on my device and launch Emby

Attached is a short video demonstrating this behavior.

Is this a bug or do I just have something misconfigured? Should I send my logs?

Thanks in advance.

Edited November 12, 2023 by kuya1284
typo

[Luke 37276]

HI, what do you mean by live tv mode enabled?

[kuya1284 3]

It's a setting. See screenshot.

[ebr 14960]

Hi.  The app is already running in the background on the device and is just being brought back to the front.

[kuya1284 3]

2 hours ago, ebr said:

Hi.  The app is already running in the background on the device and is just being brought back to the front.

But the app doesn't start up with Guide selected nor with the last channel that was being watched. Isn't that the intended behavior of Live TV Mode? Or am I missing something?

EDIT: I neglected to mention that the same behavior happens when I force close the app and relaunch it.

Edited November 13, 2023 by kuya1284

[ebr 14960]

From your video, the app was already running and sitting on that channels page as it simply appeared in that state.  There was no loading spinner, etc.  So, the app wasn't "starting" at all in this case.

I would have to go back and do some testing to see if anything in this area has changed recently as I don't think that option is used by many people at all.  I know I haven't tested it in a long time.

[kuya1284 3]

54 minutes ago, ebr said:

From your video, the app was already running and sitting on that channels page as it simply appeared in that state.  There was no loading spinner, etc.  So, the app wasn't "starting" at all in this case.

I would have to go back and do some testing to see if anything in this area has changed recently as I don't think that option is used by many people at all.  I know I haven't tested it in a long time.

 

Here's a new video showing what happens when I launch the app after force-closing it.

Thanks for looking into it.

[ebr 14960]

Hi.  Can you please do exactly what you did in that video and then  follow the instructions to send a log from the app?

Thanks.

 

 

[kuya1284 3]

5 hours ago, ebr said:

Hi.  Can you please do exactly what you did in that video and then  follow the instructions to send a log from the app?

Thanks.

 

 

I just sent the logs moments ago using username kuya1284. Thanks.

[ebr 14960]

Thanks.  Not sure how long this has been broken but probably a very long time - which is an indicator that pretty much no one uses this option...

[kuya1284 3]

2 hours ago, ebr said:

Thanks.  Not sure how long this has been broken but probably a very long time - which is an indicator that pretty much no one uses this option...

Or it could be people just don't know how or are lazy to report it. I'm also a developer and at my company, employees rarely reports bugs, if at all. We have an auto-send log feature with our app, and that's how I learn when things are broken. I even make phone calls to employees sometimes just to get more info. So I wouldn't assume people aren't using it. Maybe they want to, but since it's not working properly, people are either dealing with it partially working or are just waiting for it to be fixed.

Edited November 15, 2023 by kuya1284

[justinrh 176]

11 hours ago, ebr said:

Not sure how long this has been broken but probably a very long time

@ebrSo make sure testing this is in the regression test plan before you release 4.8, which should be any day now (right?).

[ebr 14960]

12 hours ago, justinrh said:

@ebrSo make sure testing this is in the regression test plan before you release 4.8, which should be any day now (right?).

This is an issue in the app, not the server.

[justinrh 176]

Well, whenever the app is updated, as I was thinking the apps get updated with or soon after a major update to the server.  May be no relation.  My bad.

[kuya1284 3]

@ebr, I just wanted to say thank you. I haven't been using Emby but decided to give it a try again and noticed that the Live TV Mode feature was fixed. I don't know when that was deployed, but regardless, I just wanted to say thank you. I had to go back to using Live Channels because my family was getting frustrated with using Emby. But I'm sure they'll be much happier with the app working like a TV app that they're comfortable using.

Thank you so very much to you and your team!