NivX 4 Posted November 11, 2023 Share Posted November 11, 2023 Hi, i have a very strange issue in the audio from one of my android steamer. which there is no sound in some of the content from Emby. the same content works fine within the other TV (different streamer), android app and browsers. only in one TV/streamer the audio is not working for some of the content, but there is audio passing through since some of the content do work and have audio. the versions that im using in all TVs is 2.0.98g and 4.7.14.0. what do you think could be the reason? im assuming it related to the streamer itself, but why some working and some not? Thanks Link to comment Share on other sites More sharing options...
ebr 14960 Posted November 11, 2023 Share Posted November 11, 2023 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks! Link to comment Share on other sites More sharing options...
Luke 37272 Posted November 14, 2023 Share Posted November 14, 2023 @NivX? Link to comment Share on other sites More sharing options...
NivX 4 Posted November 14, 2023 Author Share Posted November 14, 2023 iv'e attached the log file hope it's enough. again im trying for example to watch a series, which has audio of course. and it's work in the PC and the MI-Box, but on the other TV - silence embyserver (2).txt Link to comment Share on other sites More sharing options...
Luke 37272 Posted November 15, 2023 Share Posted November 15, 2023 @NivX Hi. Can you try sideloading our standard android app on the same device and see how that compares? https://emby.media/emby-for-android.html Thanks. Link to comment Share on other sites More sharing options...
NivX 4 Posted November 15, 2023 Author Share Posted November 15, 2023 https://emby.media/emby-for-android.html is this not the same emby-app that in the google store? which i download in the streamer google-store Link to comment Share on other sites More sharing options...
NivX 4 Posted November 15, 2023 Author Share Posted November 15, 2023 (edited) btw, found another one with an issue similar to mine: both series that dont have sound on the streamer but does in browsers are EAC3 format. please see attached could be that the app on my streamer does not support EAC3 audio? Edited November 15, 2023 by NivX Link to comment Share on other sites More sharing options...
ebr 14960 Posted November 15, 2023 Share Posted November 15, 2023 14 minutes ago, NivX said: could be that the app on my streamer does not support EAC3 audio? Most likely but that would also mean it is reporting that it does support it when it actually doesn't. Can you please play that item for a few seconds and then follow the instructions to send a log from the app? Thanks. Link to comment Share on other sites More sharing options...
NivX 4 Posted November 15, 2023 Author Share Posted November 15, 2023 please see attached log, as i ran the Gen V series for a few seconds as requested embyserver (3).txt Link to comment Share on other sites More sharing options...
ebr 14960 Posted November 15, 2023 Share Posted November 15, 2023 Hi. Please follow the instructions to send a log from the app. Quote Emby for Android TV/Fire TV and Emby for Roku Logs These apps have the option to send an app log to us electronically. You enter the settings page and turn on the "Debug Options". Now there will be a new option on the user menu at the top of your app home page labelled "Send Log". Quote If you are using Android TV/Fire TV and your problem is with playback, please send the log directly from the playback OSD. There will be an option on the "cog" menu. Reproduce your problem and then use this button to send the log. Then add the following information to your report in the forum: Exactly what you were doing and what happened. Include the name of whatever you played if it is a playback problem The time you sent the log (in Eastern Time please - UTC -5) The name of the Emby user on the local server that was logged in at the time Link to comment Share on other sites More sharing options...
NivX 4 Posted November 15, 2023 Author Share Posted November 15, 2023 (edited) hi, did send the log. i was playing Loki, S01E2 12:55 Wednesday, in Eastern Time name of EmbyUser is NivAdmin Edited November 15, 2023 by NivX Link to comment Share on other sites More sharing options...
ebr 14960 Posted November 15, 2023 Share Posted November 15, 2023 That's very strange. What is this device? Did you try the sideloaded app to see if it behaves the same? If you set the audio option in the TV app to "Convert unsupported audio to DD" or "Mixdown to stereo" the sound should work. 1 Link to comment Share on other sites More sharing options...
NivX 4 Posted November 16, 2023 Author Share Posted November 16, 2023 Thanks! its actually works, but it's seems it effect the subtitles now which become gibberish. i checked in other series and again the subtitles is gibberish when configure to DD, so just to check i changed the audio back from DD to auto, the subtitles works fine but no sound Link to comment Share on other sites More sharing options...
Luke 37272 Posted November 16, 2023 Share Posted November 16, 2023 On 11/15/2023 at 1:13 AM, NivX said: https://emby.media/emby-for-android.html is this not the same emby-app that in the google store? which i download in the streamer google-store It’s different from what you’re testing and sending logs with. Can you try it? Link to comment Share on other sites More sharing options...
NivX 4 Posted November 16, 2023 Author Share Posted November 16, 2023 i will, sorry for the noob question but how do i know which APK is the most relevant to install? and im assuming it's sideloading using a USB right? Link to comment Share on other sites More sharing options...
NivX 4 Posted November 16, 2023 Author Share Posted November 16, 2023 ok, so i've sideloaded emby-android-google-armeabi-v7a-release.apk using X-plore, and was able to connect to the emby-server. still no sound im afraid, but the subs work Link to comment Share on other sites More sharing options...
Luke 37272 Posted November 19, 2023 Share Posted November 19, 2023 On 11/16/2023 at 7:08 AM, NivX said: ok, so i've sideloaded emby-android-google-armeabi-v7a-release.apk using X-plore, and was able to connect to the emby-server. still no sound im afraid, but the subs work OK @NivXwhat version of android does this device run? Link to comment Share on other sites More sharing options...
NivX 4 Posted November 20, 2023 Author Share Posted November 20, 2023 android 10 Link to comment Share on other sites More sharing options...
Luke 37272 Posted November 21, 2023 Share Posted November 21, 2023 On 11/20/2023 at 2:07 AM, NivX said: android 10 Hi, can you please try this version of the app: https://www.dropbox.com/s/u1obwrckg4lkjc8/emby-android-google-armeabi-v7a-release.apk?dl=0 And then provide an android app log by following these instructions: Thanks. Link to comment Share on other sites More sharing options...
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