Cannot connect to Emby Server Remotely

[iiiJoe 55]

Hello to all. I’m able to connect with Emby on my IPad and IPhone on my local network with no issues. However, when I try to connect remotely I’m getting this screen… I’ve tried my username and password but I just get an error of invalid username or password. What am I doing wrong? Thanks in advance everyone 

 

[sross44 245]

There's a lot that could be going on here. 1) Do you have port forwarding set up? 2) How are you connecting remotely? Through a VPN like tailscale or did you set up a domain name? Again there's a lot that could be causing you to not connect remotely so share as much as you can with everyone to help you. 

[iiiJoe 55]

Trying to connect with Emby connect on the Emby app on iphone. Works fine on LAN. No joy on WAN. Port forwarding is set up. Thoughts....

Edited November 9, 2023 by iiiJoe

[iiiJoe 55]

Also, I have two users set up on my server and I'm not able to log in with either one. They both say invalid username or password

[Luke 37246]

54 minutes ago, iiiJoe said:

Trying to connect with Emby connect on the Emby app on iphone. Works fine on LAN. No joy on WAN. Port forwarding is set up. Thoughts....

The above login screen is not the Emby Connect login screen. That is the login screen for your locally managed users, so the username and password that you enter should come from there.

[iiiJoe 55]

Makes sense. So, I've reset the password for the user and I'm still getting the same error message: invalid username or password. What step am I missing?

 

[Luke 37246]

4 minutes ago, iiiJoe said:

Makes sense. So, I've reset the password for the user and I'm still getting the same error message: invalid username or password. What step am I missing?

 

Where did you reset the password?

[iiiJoe 55]

This screen...

[Luke 37246]

And then what did you enter into the app when trying to sign in?

[iiiJoe 55]

My WAN access in "host" and port 8096 in "port"

[Luke 37246]

2 minutes ago, iiiJoe said:

My WAN access in "host" and port 8096 in "port"

And then what happened?

[iiiJoe 55]

Correction. When I use my LAN I can log into connect but cant go any further. When using WAN it says "cannot connect to server"

 

[iiiJoe 55]

LAN address gets me to the sign in page but my usernames and passwords won't work

[Luke 37246]

3 minutes ago, iiiJoe said:

LAN address gets me to the sign in page but my usernames and passwords won't work

What usernames and passwords? Where are they coming from?

[iiiJoe 55]

They’re registered with Emby

[Luke 37246]

So what did you enter for the username?

[iiiJoe 55]

iiiJoeb

[iiiJoe 55]

I’m trying the HP username as well with no luck

[Luke 37246]

Did you ensure that the users have been granted remote access? Is remote access enabled in server network settings?

[iiiJoe 55]

 

Edited November 13, 2023 by seanbuff
email obfuscated

[Luke 37246]

OK please attach the emby server log from when you tried to login. Thanks.

[iiiJoe 55]

It looks like the server is acknowledging a log in from my iphone but my iphone still says invalid username or password.

embyserver(4).txt

[Luke 37246]

Can you temporarily enable debug logging in the logs section, repeat the process with the iOS app, and then try again? Thanks.

[iiiJoe 55]

Tried this but getting a similiar result. 

[iiiJoe 55]

Also, @Luke can you please delete the photo showing my server dashboard. Thank you