jgauthier 13 Posted November 6, 2023 Share Posted November 6, 2023 I added the skill. I set up emby connect and specified the server. Me: "Alexa ask m/b/ home to play <artist>" Alexa says, "Sorry, I'm not sure about that." Me: "Alexa, open m.b. home" Alexa: "Emby here." Me: "Play <Artist>" Alexa: "Please visit the home section of the Alexa app and click on the link to connect with the Alexa" I can do that, and I can select things.. and nothing else happens. But I don't think I should have to do anything more after giving it commands, Link to comment Share on other sites More sharing options...
hatharry 85 Posted November 7, 2023 Share Posted November 7, 2023 Open the amazon Alexa app on your phone. Go to "More" at the bottom right of the screen. Press "Skills & Games". Search for "Emby" and press the result "Emby". Press "Settings". Press on "Account Linking" and follow the instructions. To re-link your account Disable then Enable the skill and then link again. Link to comment Share on other sites More sharing options...
jgauthier 13 Posted November 7, 2023 Author Share Posted November 7, 2023 That's exactly what I did before posting. Link to comment Share on other sites More sharing options...
hatharry 85 Posted November 10, 2023 Share Posted November 10, 2023 (edited) Are you able to sign in using your Emby connect account on http://app.emby.media I have had issues disabling the skill by searching for it. You can also try: Press "Skills & Games". Scroll to the bottom and press "Your Skills" Press "Emby" and "Disable Skill" Once disabled press "Enable to Use" Then sign in using emby connect Edited November 10, 2023 by hatharry Link to comment Share on other sites More sharing options...
jgauthier 13 Posted November 10, 2023 Author Share Posted November 10, 2023 I use emby connect for everything, yes. I am able to. I can disable and re-enable the skill all day - it doesn't change anything. I have 5 Alexas. One responds as above. The others simply say "Sorry I'm having trouble accessing that skill". 1 Link to comment Share on other sites More sharing options...
hatharry 85 Posted November 10, 2023 Share Posted November 10, 2023 (edited) Does the same happen if you use the Alexa app on your phone when you say "recommend a movie"? If so, it's probably best to contact Amazon and explain what's happening with your account linking Edited November 10, 2023 by hatharry Link to comment Share on other sites More sharing options...
jgauthier 13 Posted November 11, 2023 Author Share Posted November 11, 2023 (edited) No. She said told me to go to settings, and under TV and Movies set it up. I did, but emby wasnt present. Edited November 11, 2023 by jgauthier Link to comment Share on other sites More sharing options...
jgauthier 13 Posted November 12, 2023 Author Share Posted November 12, 2023 Are you implying that my account is not linking correctly? I'm confident that Amazon will 100% point me back to the skill that isn't working, since I have plenty of other account linked skills that work perfectly. Let me know if I need to reach out to Amazon I will, but I know they aren't going to be helpful. One of the major reasons I shelled the $119 USD out for premium was this feature. Link to comment Share on other sites More sharing options...
hatharry 85 Posted November 13, 2023 Share Posted November 13, 2023 The token that is created after account linking is meant to be sent to the Emby skill server but in your case no token is being sent to the server. That's why I believe its a amazon linking problem and not a emby skill server issue Link to comment Share on other sites More sharing options...
jgauthier 13 Posted November 13, 2023 Author Share Posted November 13, 2023 Okay, appreciate that level of detail. Link to comment Share on other sites More sharing options...
Luke 37095 Posted December 29, 2023 Share Posted December 29, 2023 @jgauthierHi, has this helped you resolve your issue? Link to comment Share on other sites More sharing options...
jgauthier 13 Posted December 29, 2023 Author Share Posted December 29, 2023 I haven't resolved it yet. The direction I got from here is to open a ticket with Amazon. Is that normal? Do other people's skills just not work? Is it common place for Alexa skills to not work and people have to open tickets about them? Or is it something very specific with me, emby, and Alexa? I don't know the answer to any of these questions and attempting to open a ticket with Amazon to resolve the issue seems like it would never go anywhere. I've worked with them before. They'll tell me uninstall and reinstall. They'll tell me to reboot. They'll tell me to contact the producer of the skill. I'm stuck - no real solution. Link to comment Share on other sites More sharing options...
Luke 37095 Posted January 7 Share Posted January 7 On 12/29/2023 at 4:22 PM, jgauthier said: They'll tell me uninstall and reinstall @jgauthierCan you try these? Link to comment Share on other sites More sharing options...
jgauthier 13 Posted January 7 Author Share Posted January 7 Definitely. I've tried uninstalling and reinstalling the skill multiple times. I haven't tried the amazon app itself, but I certainly can. 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now