foxeslink 0 Posted November 5, 2023 Share Posted November 5, 2023 Hello, I've installed emby on my TCL, everything works, but when I play/reproduce the content, it shows a black screen and then returns to Home. How can I fix this? Link to comment Share on other sites More sharing options...
Luke 37273 Posted November 6, 2023 Share Posted November 6, 2023 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks! Link to comment Share on other sites More sharing options...
foxeslink 0 Posted November 7, 2023 Author Share Posted November 7, 2023 (edited) On 11/6/2023 at 5:36 AM, Luke said: Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks! Hello, here it is the log file TV model : TCL 55C745 (firmware/version up to date) Google store app used: Emby for android TV ( up to date) embyserver.txt Edited November 7, 2023 by foxeslink Link to comment Share on other sites More sharing options...
ebr 14960 Posted November 7, 2023 Share Posted November 7, 2023 Hi. Can you please also follow the instructions to send a log from the app? Thanks. Link to comment Share on other sites More sharing options...
foxeslink 0 Posted November 7, 2023 Author Share Posted November 7, 2023 (edited) 5 hours ago, ebr said: Hi. Can you please also follow the instructions to send a log from the app? Thanks. Well, I can't access the cog menu on the tv. It has the same problem I click the cog menu, it goes black and then after a few seconds comes back to app tv menu Problem shown in video attached VID20231107192515.mp4 Edited November 7, 2023 by foxeslink Link to comment Share on other sites More sharing options...
ebr 14960 Posted November 7, 2023 Share Posted November 7, 2023 Hi. Can you try sideloading our standard android app on the same device and see how that compares? https://emby.media/emby-for-android.html Thanks. Link to comment Share on other sites More sharing options...
foxeslink 0 Posted November 11, 2023 Author Share Posted November 11, 2023 On 11/7/2023 at 10:38 PM, ebr said: Hi. Can you try sideloading our standard android app on the same device and see how that compares? https://emby.media/emby-for-android.html Thanks. Hello, it works this way but I would like to use the native app of the tv and not sideloading. Is that gonna be possible? Thank you Link to comment Share on other sites More sharing options...
ebr 14960 Posted November 11, 2023 Share Posted November 11, 2023 In the TV app, can you get to the menu during playback to send a log from there? Link to comment Share on other sites More sharing options...
foxeslink 0 Posted November 11, 2023 Author Share Posted November 11, 2023 10 minutes ago, ebr said: In the TV app, can you get to the menu during playback to send a log from there? What do you mean? I have sent the log in the previous messages. I clicked reproduce and then turns back to home, like in the video Link to comment Share on other sites More sharing options...
ebr 14960 Posted November 12, 2023 Share Posted November 12, 2023 15 hours ago, foxeslink said: I have sent the log in the previous messages. Your previous messages state you are not able to get to the menu item in order to send the log from the app. If you did, please provide the information requested. Thanks. Quote Then add the following information to your report in the forum: Exactly what you were doing and what happened. Include the name of whatever you played if it is a playback problem The time you sent the log (in Eastern Time please - UTC -5) The name of the Emby user on the local server that was logged in at the time Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now