Playback Issue Notification

[Stroudy 13]

Hello,

As server owner, I'd like to be notified when a user has playback issues (i.e, the stream is buffering or the content/codec isn't compatible with their device).
This way I can dive into looking at why the stream is not flawless and be able to resolve it and provide a better user experience.

Thank you.

[Luke 37116]

Hi, yes it's a good idea. Thanks for the feedback.

[TeamB 2354]

8 hours ago, Stroudy said:

Hello,

As server owner, I'd like to be notified when a user has playback issues (i.e, the stream is buffering or the content/codec isn't compatible with their device).
This way I can dive into looking at why the stream is not flawless and be able to resolve it and provide a better user experience.

Thank you.

not exactly what you are looking for but i just added transcode reason to the data logged in the playback reporting plugin. the reason can give you a good understanding about the reason the playback session was transcoded for the client.

the reason data is currently only available in the query tab of the plugin page, i am still thinking of the best way to surface this new data in a report and graph.