Andyw@sky.com 1 Posted October 3, 2023 Share Posted October 3, 2023 Having trouble acting my server remotely via Emby connect When I log in via the app i enter my username and password which is accepted It then just takes me straight back to the log in screen? Any ideas or how to reset my account? Thanks AW Link to comment Share on other sites More sharing options...
GrimReaper 3314 Posted October 3, 2023 Share Posted October 3, 2023 2 minutes ago, Andyw@sky.com said: i enter my username and password 18 minutes ago, ebr said: You must now use an email address for login. You can't use the Connect user name. Local user names will still work but, with Connect, it must be the email address. This is for security reasons. The login screen should specifically state "Enter email address". Link to comment Share on other sites More sharing options...
Luke 37129 Posted October 3, 2023 Share Posted October 3, 2023 The login screen does say email address, yes. @Andyw@sky.complease let us know if this helps. Thanks. Link to comment Share on other sites More sharing options...
Andyw@sky.com 1 Posted October 4, 2023 Author Share Posted October 4, 2023 Sorry, issue remains even when I enter my email address Link to comment Share on other sites More sharing options...
Luke 37129 Posted October 5, 2023 Share Posted October 5, 2023 On 10/4/2023 at 12:59 PM, Andyw@sky.com said: Sorry, issue remains even when I enter my email address @Andyw@sky.comdid you try clicking forgot password? And/or did you try clicking Skip on the Emby Connect screen and just entering your server address information manually? Link to comment Share on other sites More sharing options...
Andyw@sky.com 1 Posted October 15, 2023 Author Share Posted October 15, 2023 I have tried both methods If i enter my emby connect details it just takes me back to the log in screen If I try and enter my details manually it say's unable to connect I have changed my password and doesnt seem to be the problem I have also set up port forwarding attached AW Link to comment Share on other sites More sharing options...
Luke 37129 Posted October 15, 2023 Share Posted October 15, 2023 9 hours ago, Andyw@sky.com said: I have tried both methods If i enter my emby connect details it just takes me back to the log in screen If I try and enter my details manually it say's unable to connect I have changed my password and doesnt seem to be the problem I have also set up port forwarding attached AW have you verified that your ISP allows use of these ports? Link to comment Share on other sites More sharing options...
Andyw@sky.com 1 Posted October 20, 2023 Author Share Posted October 20, 2023 Morning Ben in contact with my ISP. Turns out i needed to upgrade to a static IP address. This have been done and I now have full access remotely Thankyou for all of your assistance! Rgds AW 1 Link to comment Share on other sites More sharing options...
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