Identify - No items matching your search criteria were found.

[Sky12016 3]

Hello world,

During the last week, I noticed that the new files I add to my server don't get metadata. I specifically have a movie and a tv show that do not show any banner/poster/image in homepage.

When I click on "Identify", using any provider (imdb, tvdb, moviedb) I get the "No items matching your search criteria was found" message!

I am running emby through Rockstor (latest) as Rock-on.

In the logs amongst other errors I get the following:

    *** Error Report ***
    Version: 4.7.14.0
    Command line: /system/EmbyServer.dll -programdata /config -ffdetect /bin/ffdetect -ffmpeg /bin/ffmpeg -ffprobe /bin/ffprobe -restartexitcode 3
    Operating system: Linux version 5.14.21-150400.24.81-default (geeko@buildhost) (gcc (SUSE Linux) 7.5.0, GNU ld (GNU Binutils; SUSE Linux Enterprise 15) 2.39.0.20220810-
    Framework: .NET 6.0.20
    OS/Process: x64/x64
    Runtime: system/System.Private.CoreLib.dll
    Processor count: 12
    Data path: /config
    Application path: /system
    System.Net.Http.HttpRequestException: System.Net.Http.HttpRequestException: Name or service not known (api4.thetvdb.com:443)
     ---> System.Net.Sockets.SocketException (0xFFFDFFFF): Name or service not known
       at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.ThrowException(SocketError error, CancellationToken cancellationToken)
       at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.System.Threading.Tasks.Sources.IValueTaskSource.GetResult(Int16 token)
       at System.Net.Sockets.Socket.<ConnectAsync>g__WaitForConnectWithCancellation|277_0(AwaitableSocketAsyncEventArgs saea, ValueTask connectTask, CancellationToken cancellationToken)
       at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken)
       --- End of inner exception stack trace ---
       at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken)
       at System.Net.Http.HttpConnectionPool.ConnectAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
       at System.Net.Http.HttpConnectionPool.CreateHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
       at System.Net.Http.HttpConnectionPool.AddHttp11ConnectionAsync(HttpRequestMessage request)
       at System.Threading.Tasks.TaskCompletionSourceWithCancellation`1.WaitWithCancellationAsync(CancellationToken cancellationToken)
       at System.Net.Http.HttpConnectionPool.GetHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
       at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken)
       at System.Net.Http.DiagnosticsHandler.SendAsyncCore(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
       at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
       at System.Net.Http.DecompressionHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
       at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)
       at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
    Source: System.Net.Http
    TargetSite: Void MoveNext()
    InnerException: System.Net.Sockets.SocketException: Name or service not known
    Source: System.Net.Sockets
    TargetSite: Void ThrowException(System.Net.Sockets.SocketError, System.Threading.CancellationToken)
       at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.ThrowException(SocketError error, CancellationToken cancellationToken)
       at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.System.Threading.Tasks.Sources.IValueTaskSource.GetResult(Int16 token)
       at System.Net.Sockets.Socket.<ConnectAsync>g__WaitForConnectWithCancellation|277_0(AwaitableSocketAsyncEventArgs saea, ValueTask connectTask, CancellationToken cancellationToken)
       at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken)
    
2023-10-02 17:25:58.550 Error ProviderManager: TvdbMovieImageProvider failed in GetImageInfos for type Movie
    *** Error Report ***
    Version: 4.7.14.0
    Command line: /system/EmbyServer.dll -programdata /config -ffdetect /bin/ffdetect -ffmpeg /bin/ffmpeg -ffprobe /bin/ffprobe -restartexitcode 3
    Operating system: Linux version 5.14.21-150400.24.81-default (geeko@buildhost) (gcc (SUSE Linux) 7.5.0, GNU ld (GNU Binutils; SUSE Linux Enterprise 15) 2.39.0.20220810-
    Framework: .NET 6.0.20
    OS/Process: x64/x64
    Runtime: system/System.Private.CoreLib.dll
    Processor count: 12
    Data path: /config
    Application path: /system
    System.Net.Http.HttpRequestException: System.Net.Http.HttpRequestException: Name or service not known (api4.thetvdb.com:443)
     ---> System.Net.Sockets.SocketException (0xFFFDFFFF): Name or service not known
       at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.ThrowException(SocketError error, CancellationToken cancellationToken)
       at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.System.Threading.Tasks.Sources.IValueTaskSource.GetResult(Int16 token)
       at System.Net.Sockets.Socket.<ConnectAsync>g__WaitForConnectWithCancellation|277_0(AwaitableSocketAsyncEventArgs saea, ValueTask connectTask, CancellationToken cancellationToken)
       at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken)
       --- End of inner exception stack trace ---
       at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
       at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod)
       at Tvdb.EntryPoint.EnsureToken(CancellationToken cancellationToken)
       at Tvdb.EntryPoint.GetResponse(HttpRequestOptions request, String method)
       at Tvdb.TvdbMovieProvider.FetchMainResult(String id, String language, CancellationToken cancellationToken)
       at Tvdb.TvdbMovieProvider.EnsureMovieInfo(String tvdbId, String language, IDirectoryService directoryService, CancellationToken cancellationToken)
       at Tvdb.TvdbMovieImageProvider.GetImages(RemoteImageFetchOptions options, CancellationToken cancellationToken)
       at Emby.Providers.Manager.ProviderManager.GetImages(BaseItem item, LibraryOptions libraryOptions, CancellationToken cancellationToken, IRemoteImageProvider provider, IDirectoryService directoryService, Int32 providerIndex)
    Source: System.Net.Http
    TargetSite: Void MoveNext()
    InnerException: System.Net.Sockets.SocketException: Name or service not known
    Source: System.Net.Sockets
    TargetSite: Void ThrowException(System.Net.Sockets.SocketError, System.Threading.CancellationToken)
       at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.ThrowException(SocketError error, CancellationToken cancellationToken)
       at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.System.Threading.Tasks.Sources.IValueTaskSource.GetResult(Int16 token)
       at System.Net.Sockets.Socket.<ConnectAsync>g__WaitForConnectWithCancellation|277_0(AwaitableSocketAsyncEventArgs saea, ValueTask connectTask, CancellationToken cancellationToken)
       at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken)
    
2023-10-02 17:25:58.553 Info HttpClient: GET https://webservice.fanart.tv/v3/movies/767254?api_key=x_secret3_x
2023-10-02 17:25:58.557 Error HttpClient: Error getting response from https://webservice.fanart.tv/v3/movies/767254?api_key=x_secret3_x
    *** Error Report ***
    Version: 4.7.14.0
    Command line: /system/EmbyServer.dll -programdata /config -ffdetect /bin/ffdetect -ffmpeg /bin/ffmpeg -ffprobe /bin/ffprobe -restartexitcode 3
    Operating system: Linux version 5.14.21-150400.24.81-default (geeko@buildhost) (gcc (SUSE Linux) 7.5.0, GNU ld (GNU Binutils; SUSE Linux Enterprise 15) 2.39.0.20220810-
    Framework: .NET 6.0.20
    OS/Process: x64/x64
    Runtime: system/System.Private.CoreLib.dll
    Processor count: 12
    Data path: /config
    Application path: /system
    System.Net.Http.HttpRequestException: System.Net.Http.HttpRequestException: Name or service not known (webservice.fanart.tv:443)
     ---> System.Net.Sockets.SocketException (0xFFFDFFFF): Name or service not known
       at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.ThrowException(SocketError error, CancellationToken cancellationToken)
       at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.System.Threading.Tasks.Sources.IValueTaskSource.GetResult(Int16 token)
       at System.Net.Sockets.Socket.<ConnectAsync>g__WaitForConnectWithCancellation|277_0(AwaitableSocketAsyncEventArgs saea, ValueTask connectTask, CancellationToken cancellationToken)
       at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken)
       --- End of inner exception stack trace ---
       at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken)
       at System.Net.Http.HttpConnectionPool.ConnectAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
       at System.Net.Http.HttpConnectionPool.CreateHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
       at System.Net.Http.HttpConnectionPool.AddHttp11ConnectionAsync(HttpRequestMessage request)
       at System.Threading.Tasks.TaskCompletionSourceWithCancellation`1.WaitWithCancellationAsync(CancellationToken cancellationToken)
       at System.Net.Http.HttpConnectionPool.GetHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
       at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken)
       at System.Net.Http.DiagnosticsHandler.SendAsyncCore(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
       at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
       at System.Net.Http.DecompressionHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
       at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)
       at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
    Source: System.Net.Http
    TargetSite: Void MoveNext()
    InnerException: System.Net.Sockets.SocketException: Name or service not known
    Source: System.Net.Sockets
    TargetSite: Void ThrowException(System.Net.Sockets.SocketError, System.Threading.CancellationToken)
       at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.ThrowException(SocketError error, CancellationToken cancellationToken)
       at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.System.Threading.Tasks.Sources.IValueTaskSource.GetResult(Int16 token)
       at System.Net.Sockets.Socket.<ConnectAsync>g__WaitForConnectWithCancellation|277_0(AwaitableSocketAsyncEventArgs saea, ValueTask connectTask, CancellationToken cancellationToken)
       at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken)
    
2023-10-02 17:25:58.560 Error ProviderManager: FanartMovieImageProvider failed in GetImageInfos for type Movie

 

Any help appreciated!

 

Cheers!

[GrimReaper 3330]

At a first glance, it appears as some DNS issue - can you reconfirm your DNS configuration? Other causes of blocking your outgoing request might be firewall, VPN or some security software. 

Edited October 2, 2023 by GrimReaper

[Sky12016 3]

Hello there.

I have no security software on my server.

My server can access the internet normally.

I am using a pihole as a local DNS server for all my devices and I don't have any other issues.

Should I whitelist my server in the pi?

I don't know how else to troubleshoot..

[jaycedk 398]

You can disable pi-hole for 30 min and then try to identify.

Then you can see if that helps. 

[Sky12016 3]

SOLVED!

Pihole apparently was blocking something...

I'll pick it up with them over at their forum.

Thanks for the quick response.Take care everybody!