Playback Error with Samsung

[ajsnetworks 3]

Hello Community,

I am having trouble streaming from a fairly new Samsung TV and receive the error on any videos I try: “Playback Error: No compatible streams are currently available. Please try again….”

After reading a few forum posts on this issue, it was unclear what the resolution was beyond changing DNS, which I changed to 1.1.1.1.

 

Setup:

Remote TV —> HA Proxy —> Emby (container)

Note:

• The HA Proxy terminates the HTTPS at an obscure port 18096
• Container listens on both 8096 for local and 18096 mapped to 8096 for remote traffic
• This setup is confirmed working with Emby client and browser on iPad and Firesticks
• TV app version: 1.4.8
• In the logs, I don’t recognize host1, host2, host3 references though this might just be internal container talk

Is there something I am missing?

 

Here is the failed session logs:

2023-09-21 09:37:11.195 Info Server: http/1.1 POST http://host1:18096/emby/Items/59288/PlaybackInfo?UserId=$userIdXXX&StartTimeTicks=0&IsPlayback=true&AutoOpenLiveStream=true&MaxStreamingBitrate=10000001&X-Emby-Client=Emby for Samsung&X-Emby-Device-Name=Samsung Smart TV ($tvSerialNumberXXX)&X-Emby-Device-Id=$deviceIDXXX&X-Emby-Client-Version=1.4.8&reqformat=json. UserAgent: Mozilla/5.0 (SMART-TV; LINUX; Tizen 5.5) AppleWebKit/537.36 (KHTML, like Gecko) 69.0.3497.106/5.5 TV Safari/537.36
2023-09-21 09:37:11.196 Info App: User policy for brian. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
2023-09-21 09:37:11.198 Info Server: http/1.1 Response 200 to host2. Time: 3ms. http://host1:18096/emby/Items/59288/PlaybackInfo?UserId=$userIdXXX&StartTimeTicks=0&IsPlayback=true&AutoOpenLiveStream=true&MaxStreamingBitrate=10000001&X-Emby-Client=Emby for Samsung&X-Emby-Device-Name=Samsung Smart TV ($tvSerialNumberXXX)&X-Emby-Device-Id=$deviceIDXXX&X-Emby-Client-Version=1.4.8&reqformat=json
2023-09-21 09:37:11.857 Info Server: http/1.1 POST http://host1:18096/emby/Sessions/Playing?X-Emby-Client=Emby for Samsung&X-Emby-Device-Name=Samsung Smart TV ($tvSerialNumberXXX)&X-Emby-Device-Id=$deviceIDXXX&X-Emby-Client-Version=1.4.8&reqformat=json. UserAgent: Mozilla/5.0 (SMART-TV; LINUX; Tizen 5.5) AppleWebKit/537.36 (KHTML, like Gecko) 69.0.3497.106/5.5 TV Safari/537.36
2023-09-21 09:37:11.859 Info SessionManager: Playback start reported by app Emby for Samsung 1.4.8 playing Sacrificial Soldiers. Started at 0 ms
2023-09-21 09:37:11.860 Info Server: http/1.1 Response 204 to host2. Time: 2ms. http://host1:18096/emby/Sessions/Playing?X-Emby-Client=Emby for Samsung&X-Emby-Device-Name=Samsung Smart TV ($tvSerialNumberXXX)&X-Emby-Device-Id=$deviceIDXXX&X-Emby-Client-Version=1.4.8&reqformat=json
2023-09-21 09:37:12.022 Info Server: http/1.1 POST http://host1:18096/emby/Items/59288/PlaybackInfo?UserId=$userIdXXX&StartTimeTicks=0&IsPlayback=true&AutoOpenLiveStream=true&AudioStreamIndex=1&SubtitleStreamIndex=2&EnableDirectPlay=false&EnableDirectStream=false&AllowVideoStreamCopy=false&MediaSourceId=$SourceIDXXX&MaxStreamingBitrate=10000001&CurrentPlaySessionId=$SessionIDXXX&X-Emby-Client=Emby for Samsung&X-Emby-Device-Name=Samsung Smart TV ($tvSerialNumberXXX)&X-Emby-Device-Id=$deviceIDXXX&X-Emby-Client-Version=1.4.8&reqformat=json. UserAgent: Mozilla/5.0 (SMART-TV; LINUX; Tizen 5.5) AppleWebKit/537.36 (KHTML, like Gecko) 69.0.3497.106/5.5 TV Safari/537.36
2023-09-21 09:37:12.025 Info App: User policy for brian. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
2023-09-21 09:37:12.025 Info Server: http/1.1 Response 200 to host2. Time: 3ms. http://host1:18096/emby/Items/59288/PlaybackInfo?UserId=$userIdXXX&StartTimeTicks=0&IsPlayback=true&AutoOpenLiveStream=true&AudioStreamIndex=1&SubtitleStreamIndex=2&EnableDirectPlay=false&EnableDirectStream=false&AllowVideoStreamCopy=false&MediaSourceId=$SourceIDXXX&MaxStreamingBitrate=10000001&CurrentPlaySessionId=$SessionIDXXX&X-Emby-Client=Emby for Samsung&X-Emby-Device-Name=Samsung Smart TV ($tvSerialNumberXXX)&X-Emby-Device-Id=$deviceIDXXX&X-Emby-Client-Version=1.4.8&reqformat=json
2023-09-21 09:37:12.098 Info Server: http/1.1 POST http://host1:18096/emby/Videos/ActiveEncodings/Delete?deviceId=$deviceIDXXX&PlaySessionId=$SessionIDXXX&X-Emby-Client=Emby for Samsung&X-Emby-Device-Name=Samsung Smart TV ($tvSerialNumberXXX)&X-Emby-Device-Id=$deviceIDXXX&X-Emby-Client-Version=1.4.8. Accept=*/*, Host=$publicHostnameXXX:18096, User-Agent=Mozilla/5.0 (SMART-TV; LINUX; Tizen 5.5) AppleWebKit/537.36 (KHTML, like Gecko) 69.0.3497.106/5.5 TV Safari/537.36, Accept-Encoding=gzip, deflate, br, Accept-Language=en-US, Origin=null, Content-Length=0
2023-09-21 09:37:12.099 Info Server: http/1.1 Response 204 to host2. Time: 0ms. http://host1:18096/emby/Videos/ActiveEncodings/Delete?deviceId=$deviceIDXXX&PlaySessionId=$SessionIDXXX&X-Emby-Client=Emby for Samsung&X-Emby-Device-Name=Samsung Smart TV ($tvSerialNumberXXX)&X-Emby-Device-Id=$deviceIDXXX&X-Emby-Client-Version=1.4.8
2023-09-21 09:37:12.281 Info Server: http/1.1 POST http://host1:18096/emby/Videos/ActiveEncodings/Delete?deviceId=$deviceIDXXX&PlaySessionId=$SessionIDXXX&X-Emby-Client=Emby for Samsung&X-Emby-Device-Name=Samsung Smart TV ($tvSerialNumberXXX)&X-Emby-Device-Id=$deviceIDXXX&X-Emby-Client-Version=1.4.8. Accept=*/*, Host=$publicHostnameXXX:18096, User-Agent=Mozilla/5.0 (SMART-TV; LINUX; Tizen 5.5) AppleWebKit/537.36 (KHTML, like Gecko) 69.0.3497.106/5.5 TV Safari/537.36, Accept-Encoding=gzip, deflate, br, Accept-Language=en-US, Origin=null, Content-Length=0
2023-09-21 09:37:12.282 Info Server: http/1.1 Response 204 to host2. Time: 0ms. http://host1:18096/emby/Videos/ActiveEncodings/Delete?deviceId=$deviceIDXXX&PlaySessionId=$SessionIDXXX&X-Emby-Client=Emby for Samsung&X-Emby-Device-Name=Samsung Smart TV ($tvSerialNumberXXX)&X-Emby-Device-Id=$deviceIDXXX&X-Emby-Client-Version=1.4.8
2023-09-21 09:37:12.291 Info Server: http/1.1 POST http://host1:18096/emby/Items/59288/PlaybackInfo?UserId=$userIdXXX&StartTimeTicks=0&IsPlayback=true&AutoOpenLiveStream=true&AudioStreamIndex=1&SubtitleStreamIndex=2&EnableDirectPlay=false&EnableDirectStream=false&AllowVideoStreamCopy=false&AllowAudioStreamCopy=false&MediaSourceId=$SourceIDXXX&MaxStreamingBitrate=10000001&CurrentPlaySessionId=$SessionIDXXX&X-Emby-Client=Emby for Samsung&X-Emby-Device-Name=Samsung Smart TV ($tvSerialNumberXXX)&X-Emby-Device-Id=$deviceIDXXX&X-Emby-Client-Version=1.4.8&reqformat=json. UserAgent: Mozilla/5.0 (SMART-TV; LINUX; Tizen 5.5) AppleWebKit/537.36 (KHTML, like Gecko) 69.0.3497.106/5.5 TV Safari/537.36
2023-09-21 09:37:12.293 Info App: User policy for brian. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
2023-09-21 09:37:12.293 Info Server: http/1.1 Response 200 to host2. Time: 2ms. http://host1:18096/emby/Items/59288/PlaybackInfo?UserId=$userIdXXX&StartTimeTicks=0&IsPlayback=true&AutoOpenLiveStream=true&AudioStreamIndex=1&SubtitleStreamIndex=2&EnableDirectPlay=false&EnableDirectStream=false&AllowVideoStreamCopy=false&AllowAudioStreamCopy=false&MediaSourceId=$SourceIDXXX&MaxStreamingBitrate=10000001&CurrentPlaySessionId=$SessionIDXXX&X-Emby-Client=Emby for Samsung&X-Emby-Device-Name=Samsung Smart TV ($tvSerialNumberXXX)&X-Emby-Device-Id=$deviceIDXXX&X-Emby-Client-Version=1.4.8&reqformat=json
2023-09-21 09:37:12.373 Info Server: http/1.1 POST http://host1:18096/emby/Videos/ActiveEncodings/Delete?deviceId=$deviceIDXXX&PlaySessionId=$SessionIDXXX&X-Emby-Client=Emby for Samsung&X-Emby-Device-Name=Samsung Smart TV ($tvSerialNumberXXX)&X-Emby-Device-Id=$deviceIDXXX&X-Emby-Client-Version=1.4.8. Accept=*/*, Host=$publicHostnameXXX:18096, User-Agent=Mozilla/5.0 (SMART-TV; LINUX; Tizen 5.5) AppleWebKit/537.36 (KHTML, like Gecko) 69.0.3497.106/5.5 TV Safari/537.36, Accept-Encoding=gzip, deflate, br, Accept-Language=en-US, Origin=null, Content-Length=0
2023-09-21 09:37:12.373 Info Server: http/1.1 Response 204 to host2. Time: 1ms. http://host1:18096/emby/Videos/ActiveEncodings/Delete?deviceId=$deviceIDXXX&PlaySessionId=$SessionIDXXX&X-Emby-Client=Emby for Samsung&X-Emby-Device-Name=Samsung Smart TV ($tvSerialNumberXXX)&X-Emby-Device-Id=$deviceIDXXX&X-Emby-Client-Version=1.4.8
2023-09-21 09:37:12.553 Info Server: http/1.1 POST http://host1:18096/emby/Videos/ActiveEncodings/Delete?deviceId=$deviceIDXXX&PlaySessionId=$SessionIDXXX&X-Emby-Client=Emby for Samsung&X-Emby-Device-Name=Samsung Smart TV ($tvSerialNumberXXX)&X-Emby-Device-Id=$deviceIDXXX&X-Emby-Client-Version=1.4.8. Accept=*/*, Host=$publicHostnameXXX:18096, User-Agent=Mozilla/5.0 (SMART-TV; LINUX; Tizen 5.5) AppleWebKit/537.36 (KHTML, like Gecko) 69.0.3497.106/5.5 TV Safari/537.36, Accept-Encoding=gzip, deflate, br, Accept-Language=en-US, Origin=null, Content-Length=0
2023-09-21 09:37:12.554 Info Server: http/1.1 Response 204 to host2. Time: 0ms. http://host1:18096/emby/Videos/ActiveEncodings/Delete?deviceId=$deviceIDXXX&PlaySessionId=$SessionIDXXX&X-Emby-Client=Emby for Samsung&X-Emby-Device-Name=Samsung Smart TV ($tvSerialNumberXXX)&X-Emby-Device-Id=$deviceIDXXX&X-Emby-Client-Version=1.4.8
2023-09-21 09:37:12.587 Info Server: http/1.1 POST http://host1:18096/emby/Sessions/Playing/Stopped?X-Emby-Client=Emby for Samsung&X-Emby-Device-Name=Samsung Smart TV ($tvSerialNumberXXX)&X-Emby-Device-Id=$deviceIDXXX&X-Emby-Client-Version=1.4.8&reqformat=json. UserAgent: Mozilla/5.0 (SMART-TV; LINUX; Tizen 5.5) AppleWebKit/537.36 (KHTML, like Gecko) 69.0.3497.106/5.5 TV Safari/537.36
2023-09-21 09:37:12.587 Info SessionManager: Playback stopped reported by app Emby for Samsung 1.4.8 playing Sacrificial Soldiers. Stopped at 0 ms
2023-09-21 09:37:12.588 Info Server: http/1.1 Response 204 to host2. Time: 1ms. http://host1:18096/emby/Sessions/Playing/Stopped?X-Emby-Client=Emby for Samsung&X-Emby-Device-Name=Samsung Smart TV ($tvSerialNumberXXX)&X-Emby-Device-Id=$deviceIDXXX&X-Emby-Client-Version=1.4.8&reqformat=json

 

[Luke 37097]

Hi, are you saying you resolved it with that change?

[ajsnetworks 3]

Hey Luke, no I have not resolved it.

I did change the DNS for the TV to 1.1.1.1 as well as added port forwarding within docker 18096:8096, but no change with the Samsung TV. But all other systems work.

[Luke 37097]

Are you able to try bypassing HAProxy? Most likely either the Samsung doesn't like the certificate, or the proxy is doing something with the headers that is causing a problem.

[ajsnetworks 3]

Hey Luke,

So to test I did bypass HAProxy and was successful. I decided this might be the way I need to go and started configuring HTTPS on the Emby container side. While I was waiting for a cert to be issued, I retried going through there SSL/HAProxy route and then it worked!

AFAIK the only things I changed were:

• Container exposure/forwarding of SSL port
• Changed “secure connection mode” from disabled to preferred but not required
• Never actually uploaded SSL cert to Emby

Im going to stick with the HAProxy since it is my standard means. Thanks for the help.

[Luke 37097]

1 hour ago, ajsnetworks said:

Hey Luke,

So to test I did bypass HAProxy and was successful. I decided this might be the way I need to go and started configuring HTTPS on the Emby container side. While I was waiting for a cert to be issued, I retried going through there SSL/HAProxy route and then it worked!

AFAIK the only things I changed were:

• Container exposure/forwarding of SSL port
• Changed “secure connection mode” from disabled to preferred but not required
• Never actually uploaded SSL cert to Emby

Im going to stick with the HAProxy since it is my standard means. Thanks for the help.

Thanks for following up!

[Luke 37097]

@ajsnetworkshave you seen this about haproxy?

 

[ajsnetworks 3]

I jumped on my opnsense fw where HAProxy runs and through the gui I don’t see those options. 
 

that said iOS and Apple TV both work through the basic reverse proxy settings I have been running.