MatthewLane 0 Posted September 15, 2023 Share Posted September 15, 2023 I am running Emby on a Synology NAS. When I play a movie on my AppleTV 4k in stereo, the video and audio are fine. When I switch to the 5.1 audio within the Emby app, the 5.1 audio plays fine but the video disappears or is greyed out. Playing the video on my laptop, through a browser in stereo or 5.1 works fine. Can someone point me in the right direction to solve this issue? Link to comment Share on other sites More sharing options...
Luke 37116 Posted September 15, 2023 Share Posted September 15, 2023 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks! Link to comment Share on other sites More sharing options...
MatthewLane 0 Posted September 15, 2023 Author Share Posted September 15, 2023 Log files are attached. Thanks for your help. ffmpeg-transcode-512f9455-f79e-4ac1-b164-bc89179387e7_1.txt ffmpeg-transcode-3cdffbbd-90e1-4ca1-919a-752523a1dea4_1.txt embyserver (1).txt hardware_detection-63830375680.txt Link to comment Share on other sites More sharing options...
Luke 37116 Posted September 18, 2023 Share Posted September 18, 2023 Is it only happening with av1 videos? Link to comment Share on other sites More sharing options...
MatthewLane 0 Posted September 19, 2023 Author Share Posted September 19, 2023 Please excuse my novice status. What is an AV1 video, how would I determine that? It is part of the properties of the video, the configuration of the Emby server, or the Apple TV? Link to comment Share on other sites More sharing options...
MatthewLane 0 Posted September 28, 2023 Author Share Posted September 28, 2023 Where should I look so that I can answer your question? Link to comment Share on other sites More sharing options...
Luke 37116 Posted September 28, 2023 Share Posted September 28, 2023 Do you have an example of another video that this is happening with? Link to comment Share on other sites More sharing options...
MatthewLane 0 Posted September 29, 2023 Author Share Posted September 29, 2023 Every video I try does the same thing. Would It help If i provided additional log files from a different Video? Link to comment Share on other sites More sharing options...
Luke 37116 Posted September 29, 2023 Share Posted September 29, 2023 5 hours ago, MatthewLane said: Every video I try does the same thing. Would It help If i provided additional log files from a different Video? Hi, yes that would be great, thanks. Link to comment Share on other sites More sharing options...
MatthewLane 0 Posted October 2, 2023 Author Share Posted October 2, 2023 Ok. Here are some logs of Batman Begins. I started the movie on stereo, It played audio and video. then I switched to 5.1, the screen went gray. Then I switched back to stereo, and the screen remained gray. The movie was started at about 1:59PM EST ffmpeg-transcode-c27e9bf5-efd7-4b33-961f-a0973929b234_1.txt ffmpeg-transcode-734cf14b-1928-4a7a-b480-a13015707d31_1.txt ffmpeg-transcode-490c774b-cee7-498b-8bc9-904a2b29ec55_1.txt embyserver.txt Link to comment Share on other sites More sharing options...
Luke 37116 Posted November 24, 2023 Share Posted November 24, 2023 On 10/2/2023 at 2:03 PM, MatthewLane said: Ok. Here are some logs of Batman Begins. I started the movie on stereo, It played audio and video. then I switched to 5.1, the screen went gray. Then I switched back to stereo, and the screen remained gray. The movie was started at about 1:59PM EST ffmpeg-transcode-c27e9bf5-efd7-4b33-961f-a0973929b234_1.txt 21.55 kB · 1 download ffmpeg-transcode-734cf14b-1928-4a7a-b480-a13015707d31_1.txt 27.4 kB · 0 downloads ffmpeg-transcode-490c774b-cee7-498b-8bc9-904a2b29ec55_1.txt 25.33 kB · 0 downloads embyserver.txt 480.68 kB · 0 downloads Hi @MatthewLaneare you still having an issue with this using the latest update to Emby for Apple TV? Link to comment Share on other sites More sharing options...
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