Unable to update to the latest version on Synology DS223j

[Kamika242 5]

Hi,

I am running Emby server v4.7.11.0 on a DS223j installed directly from the Synology package center, from the first day of usage the server overview tells me there is an update, so I downloaded the appropriate version (DSM 7.2, 64bit), but the manual installation procedure refuses the installation, the package wouldn't be supported by platform or DSM version, but it should. This happens to version 4.7.13.0 and the new 4.7.14.0. Is this a Synology problem or a problem of the package? Tried everything, complete uninstallation or shutting down the server before.

[Luke 37095]

Hi, it just means the update is not in package center yet. You can wait for that or install it manually.

[Kamika242 5]

That's what I tried, to install it manually.

[Luke 37095]

On 8/29/2023 at 12:12 PM, Kamika242 said:

That's what I tried, to install it manually.

What exactly happened when you tried?

[Kamika242 5]

What I just wrote in my initial post, Synology package center (manual installation) tells me, the package isn't compatible with DSM 7.2 or the platform.

Platform of the DS223j is 64-bit and I downloaded the appropriate package emby-server-synology72_4.7.14.0_x86_64.spk from the official Emby download site.

Edited August 30, 2023 by Kamika242

[Luke 37095]

Quote

What I just wrote in my initial post, Synology package center (manual installation) tells me, the package isn't compatible with DSM 7.2 or the platform.

What exactly happens? Does it give you an error message? What exactly does it say?

[Kamika242 5]

What I wrote two times now! Here is a screenshot in german, exactly saying what I wrote!

"This package is not supported on Synology's platform or is not compatible with the current DSM version."

Edited August 30, 2023 by Kamika242

[Luke 37095]

Shouldn't you be using the armv8 package? That's what that model seems like to me.

[DonMacaroni 24]

 

2 hours ago, Kamika242 said:

What I just wrote in my initial post, Synology package center (manual installation) tells me, the package isn't compatible with DSM 7.2 or the platform.

Platform of the DS223j is 64-bit and I downloaded the appropriate package emby-server-synology72_4.7.14.0_x86_64.spk from the official Emby download site.

You downloaded wrong version DS223j does not have x86_x64 arch.
Realtek RTD1619B uses ARMv8-A (64-bit) ISA, so I believe you should download this version instead: https://github.com/MediaBrowser/Emby.Releases/releases/download/4.7.14.0/emby-server-synology72_4.7.14.0_armv8.spk

[Kamika242 5]

Ah, thank you very much, @DonMacaroni! I was looking directly on the Synology site and there is 64-bit architecture specified for DS223j and so I used the 64-bit link on Emby's download page. That's a little bit confusing. Will try the ARMv8-A package now.

 

 

[Kamika242 5]

The ARMv8-A package won't work, it's impossible now to reach the server via browser, error message is net::ERR_CONNECTION_TIMED_OUT. Same when uninstalling and reinstalling v4.7.11.0 from the package center. Hoped the v4.7.14.0 won't always wake the Syno from hibernation anymore, as the v4.7.11.0 does.

[Luke 37095]

OK you may just want to wait for the update in Package Center. We are working on getting that released. Thanks.

[Kamika242 5]

Ah, command back! Emby where kicked out of the firewall permissions during several installations and uninstallations, never had this before with other apps. So the latest ARMv8-A package works! Thanks to @DonMacaroniand @Luke! 

Edited August 30, 2023 by Kamika242