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Some videos does not Play on Android TV

Weedalf

By Weedalf
in Android TV / Fire TV

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Weedalf

Weedalf   0

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Hello,

I have the problem that some video files i want to watch with android TV just show me a black screen and nothing happens. I already tried sideloading the normal android app but there is the same error. 

On my mobile with the same app the Error does not occur and the movie starts instant. The only Workarround I found so far is to use an external Player Like VLC. With Jellyfin I never had this issues...

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Weedalf

Weedalf   0

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image.png.2c1ed0f6e54542a98d22b5393443005e.png

At Admin Dashboard. The Movie seems to play ant timer is moving. But after 10s it resets to Zero. The Screen on TV stays Black. With my mobile or computer I can play everthing. 

If I use VLC player on my TV it is also playing...

There is no transcoding just direct play...


embyserver.txt
  

2023-08-22 12:53:30.502 Info Server: http/1.1 POST http://host1/emby/Sessions/Playing/Progress. UserAgent: Dalvik/2.1.0 (Linux; U; Android 11; 4KTV-JUP Build/RTM2.210929.137)
2023-08-22 12:53:30.545 Info Server: http/1.1 Response 204 to host2. Time: 42ms. http://host1/emby/Sessions/Playing/Progress
2023-08-22 12:53:34.258 Info Server: http/1.1 POST http://host1/emby/Sessions/Capabilities/Full?X-Emby-Client=Emby Web&X-Emby-Device-Name=Google Chrome macOS&X-Emby-Device-Id=TW96aWxsYS81LjAgKE1hY2ludG9zaDsgSW50ZWwgTWFjIE9TIFggMTBfMTVfNykgQXBwbGVXZWJLaXQvNTM3LjM2IChLSFRNTCwgbGlrZSBHZWNrbykgQ2hyb21lLzExNS4wLjAuMCBTYWZhcmkvNTM3LjM2fDE2OTEwNTAyNTEyMzg1&X-Emby-Client-Version=4.7.13.0&X-Emby-Language=de&reqformat=json. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/115.0.0.0 Safari/537.36
2023-08-22 12:53:34.262 Info Server: http/1.1 Response 204 to host5. Time: 4ms. http://host1/emby/Sessions/Capabilities/Full?X-Emby-Client=Emby Web&X-Emby-Device-Name=Google Chrome macOS&X-Emby-Device-Id=TW96aWxsYS81LjAgKE1hY2ludG9zaDsgSW50ZWwgTWFjIE9TIFggMTBfMTVfNykgQXBwbGVXZWJLaXQvNTM3LjM2IChLSFRNTCwgbGlrZSBHZWNrbykgQ2hyb21lLzExNS4wLjAuMCBTYWZhcmkvNTM3LjM2fDE2OTEwNTAyNTEyMzg1&X-Emby-Client-Version=4.7.13.0&X-Emby-Language=de&reqformat=json
2023-08-22 12:53:40.502 Info Server: http/1.1 POST http://host1/emby/Sessions/Playing/Progress. UserAgent: Dalvik/2.1.0 (Linux; U; Android 11; 4KTV-JUP Build/RTM2.210929.137)
2023-08-22 12:53:40.597 Info Server: http/1.1 Response 204 to host2. Time: 95ms. http://host1/emby/Sessions/Playing/Progress
2023-08-22 12:53:50.514 Info Server: http/1.1 POST http://host1/emby/Sessions/Playing/Progress. UserAgent: Dalvik/2.1.0 (Linux; U; Android 11; 4KTV-JUP Build/RTM2.210929.137)
2023-08-22 12:53:50.604 Info Server: http/1.1 Response 204 to host2. Time: 90ms. http://host1/emby/Sessions/Playing/Progress
2023-08-22 12:54:00.521 Info Server: http/1.1 POST http://host1/emby/Sessions/Playing/Progress. UserAgent: Dalvik/2.1.0 (Linux; U; Android 11; 4KTV-JUP Build/RTM2.210929.137)
2023-08-22 12:54:01.382 Info Server: http/1.1 Response 204 to host2. Time: 861ms. http://host1/emby/Sessions/Playing/Progress
2023-08-22 12:54:10.529 Info Server: http/1.1 POST http://host1/emby/Sessions/Playing/Progress. UserAgent: Dalvik/2.1.0 (Linux; U; Android 11; 4KTV-JUP Build/RTM2.210929.137)
2023-08-22 12:54:10.736 Info Server: http/1.1 Response 204 to host2. Time: 207ms. http://host1/emby/Sessions/Playing/Progress
2023-08-22 12:54:20.558 Info Server: http/1.1 POST http://host1/emby/Sessions/Playing/Progress. UserAgent: Dalvik/2.1.0 (Linux; U; Android 11; 4KTV-JUP Build/RTM2.210929.137)
2023-08-22 12:54:20.875 Info Server: http/1.1 Response 204 to host2. Time: 317ms. http://host1/emby/Sessions/Playing/Progress
2023-08-22 12:54:30.552 Info Server: http/1.1 POST http://host1/emby/Sessions/Playing/Progress. UserAgent: Dalvik/2.1.0 (Linux; U; Android 11; 4KTV-JUP Build/RTM2.210929.137)
2023-08-22 12:54:31.018 Info Server: http/1.1 Response 204 to host2. Time: 466ms. http://host1/emby/Sessions/Playing/Progress
2023-08-22 12:54:40.544 Info Server: http/1.1 POST http://host1/emby/Sessions/Playing/Progress. UserAgent: Dalvik/2.1.0 (Linux; U; Android 11; 4KTV-JUP Build/RTM2.210929.137)
2023-08-22 12:54:40.638 Info Server: http/1.1 Response 204 to host2. Time: 94ms. http://host1/emby/Sessions/Playing/Progress
2023-08-22 12:54:50.549 Info Server: http/1.1 POST http://host1/emby/Sessions/Playing/Progress. UserAgent: Dalvik/2.1.0 (Linux; U; Android 11; 4KTV-JUP Build/RTM2.210929.137)
2023-08-22 12:55:00.554 Info Server: http/1.1 POST http://host1/emby/Sessions/Playing/Progress. UserAgent: Dalvik/2.1.0 (Linux; U; Android 11; 4KTV-JUP Build/RTM2.210929.137)
2023-08-22 12:55:00.600 Info Server: http/1.1 Response 204 to host2. Time: 46ms. http://host1/emby/Sessions/Playing/Progress

 

Edited by Weedalf
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ebr Emby Team

ebr   14940

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Posted
6 hours ago, Weedalf said:

i sent the logs

Quote
Then add the following information to your report in the forum:
 
  • Exactly what you were doing and what happened.  Include the name of whatever you played if it is a playback problem
  • The time you sent the log (in Eastern Time please - UTC -5)
  • The name of the Emby user on the local server that was logged in at the time

Thanks.

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asob68

asob68   0

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You offer a paid service and don't provide a private support. There are already to much information in this forum that shouldn't be in public!

What is this for a c***?!?  I begin to ask myself why I'm still using emby... No support in jellyfin but community help is almost the same like this non private s*** here!

 

Edited by GrimReaper
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ebr Emby Team

ebr   14940

Posted
Posted
20 minutes ago, asob68 said:

You offer a paid service and don't provide a private support. There are already to much information in this forum that shouldn't be in public!

What is this for a crap?!?  I begin to ask myself why I'm still using emby... No support in jellyfin but community help is almost the same like this non private shit here!

 

Hi.  None of the information requested above is personal in nature (in that it would lead to any sort of security issue).  

Did you have a specific issue you need help with?

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Weedalf

Weedalf   0

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other users facing this issue too and the solution is to install an old version... Are you really trying to fix bugs at all?
 

And i dont want to provide all informations open for everyone online!

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pwhodges

pwhodges   1534

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Posted (edited)
2 hours ago, asob68 said:

You offer a paid service and don't provide a private support. There are already to much information in this forum that shouldn't be in public!

What is this for a c***?!?  I begin to ask myself why I'm still using emby... No support in jellyfin but community help is almost the same like this non private s*** here!

The app sends the logs to the same place for everyone.  They need the time and user details to enable them to pick the correct log from the pile to tie to your case.  The information they ask for is not a security issue in any way, but I believe they would accept it by PM if you prefer privacy.

Paul

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Luke Emby Team

Luke   37135

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Posted
8 hours ago, asob68 said:

You offer a paid service and don't provide a private support. There are already to much information in this forum that shouldn't be in public!

 

 

Hi, you're welcome to send the requested information to us over private message. That would be perfectly fine. We're happy to help you resolve your issue.

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Weedalf

Weedalf   0

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I sent a private message to you including a video how I try to watch the movie and I also included the video file! Hopefully you are able to fix This problem now. As I mentioned before: this could be a problem with the internal emby player because external players are working. 
 

I also installed the mobile Android App on  my android TV there is the same behavior. But on my mobile the movie is running...

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ebr Emby Team

ebr   14940

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Okay, there are no obvious errors in the log.  It looks like it is playing but I understand it isn't.  Your sample plays fine for me on my Android TV but I'm running the beta release of the app.

Can you please try installing that and testing?

 

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Weedalf

Weedalf   0

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1 hour ago, ebr said:

Hi.  Are you posting under two different accounts?

yes sorry it was a mistake. I helped a family member to log in with emby-connect and I was still logged in with my mobile.
BTW: all videos that not work on my TV also dont work on my family members FireTV.

1 hour ago, ebr said:

Okay, there are no obvious errors in the log.  It looks like it is playing but I understand it isn't.  Your sample plays fine for me on my Android TV but I'm running the beta release of the app.

Can you please try installing that and testing?

 

I installed the Beta you recommended and it still does not work

But if I install v2.0.55g all videos are playing... https://github.com/MediaBrowser/Emby.Releases/blob/dc7d4cab06e23ccce521d13af713bd09ba0e4301/androidtv/app-google-release.apk

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Weedalf

Weedalf   0

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@Lukewhat makes v2.0.55g so special that there are no problems? Ther must be some changes with the internal player because VLC as external player is working.

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ebr Emby Team

ebr   14940

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15 hours ago, Weedalf said:

what makes v2.0.55g so special that there are no problems

That would be using a very old version of Exoplayer.

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ebr Emby Team

ebr   14940

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2 hours ago, Weedalf said:

So if it is Exoplayer and not Emby directly are you still able to fix the problem?

First we have to discover exactly what the problem is.  it is only certain devices and/or environments that have an issue and we haven't determined it yet.  Your sample plays fine for me on all my devices.

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Weedalf

Weedalf   0

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35 minutes ago, ebr said:

First we have to discover exactly what the problem is.  it is only certain devices and/or environments that have an issue and we haven't determined it yet.  Your sample plays fine for me on all my devices.

Is there something else I could do to to identify the problem? I have small very development skills too...

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ebr Emby Team

ebr   14940

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3 hours ago, Weedalf said:

Is there something else I could do to to identify the problem? I have small very development skills too...

Thanks but not that I can think of.  We need to be able to reproduce the problem in order to identify it.  It is also possible that it will get corrected in the meantime with a firmware update for your device.

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Luke Emby Team

Luke   37135

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43 minutes ago, Weedalf said:

I already tried this. No Change.

What version number did you try?

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Weedalf

Weedalf   0

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5 minutes ago, Luke said:

What version number did you try?

I did this some days ago I did not remember the number but it was the latest Android APK from your page. I installed it with ADB. But it took longer to load the external VLC player in comparison to the android tv app. The video with the problems also did not load

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