EcoMedia 0 Posted August 20, 2023 Share Posted August 20, 2023 Good afternoon, I have tried all day to get the app working. I can access my content on a safari browser through my synology, but not on the app. I have deleted the app on multiple devices and loaded the current versions but nothing works. Please help. Attached is the pic of one of the messages, the other one is connection error. I have no firewalls and am at a loss of what to try. I looked at other help links that advised to enable DMZ which I have done but nothing changed for the app working. Link to comment Share on other sites More sharing options...
Spaceboy 2494 Posted August 20, 2023 Share Posted August 20, 2023 the error message is pretty clear, your server version is about 18months old. update it Link to comment Share on other sites More sharing options...
Luke 37099 Posted August 20, 2023 Share Posted August 20, 2023 Hi, are you able to update to Emby server 4.7.13? Link to comment Share on other sites More sharing options...
EcoMedia 0 Posted August 20, 2023 Author Share Posted August 20, 2023 Thanks for the quick reply, can you give me the steps to update the server please. Link to comment Share on other sites More sharing options...
Luke 37099 Posted August 20, 2023 Share Posted August 20, 2023 Hi, you can install the latest version over the top of your existing version the same way you originally installed: https://emby.media/download.html please let us know if this helps. Thanks. Link to comment Share on other sites More sharing options...
EcoMedia 0 Posted August 20, 2023 Author Share Posted August 20, 2023 Thanks Luke for the help. I deleted the app again and downloaded it again from the App Store but it comes with the same error message. Any other suggestions? I did do the same on my android tablet and it now works with the app but nothing IOS. Link to comment Share on other sites More sharing options...
EcoMedia 0 Posted August 20, 2023 Author Share Posted August 20, 2023 Is there a way to update the server from within the browser? Link to comment Share on other sites More sharing options...
EcoMedia 0 Posted August 20, 2023 Author Share Posted August 20, 2023 I think I have figured out the issue. The server is offline. Is there any way to download the update and manually install it? Link to comment Share on other sites More sharing options...
Luke 37099 Posted August 23, 2023 Share Posted August 23, 2023 On 8/20/2023 at 3:33 PM, EcoMedia said: Is there a way to update the server from within the browser? Hi, on Synology, no. You need to just shut it down and then install the latest version from our website. Please let us know if this helps. Thanks. Link to comment Share on other sites More sharing options...
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