zivt 3 Posted August 12, 2023 Share Posted August 12, 2023 Hello, I lost my password for emby admin I follow the instructions on "Using Synology NAS Emby Server but can't retrieve lost password" After I enter the pin code. it tells me the next login will be with empty password When I try to login with empty password, I get the message "invalid user name or password" What do I miss ? Link to comment Share on other sites More sharing options...
Luke 37184 Posted August 12, 2023 Share Posted August 12, 2023 Hi, are you sure you got the username right? What user did you reset the password for? Link to comment Share on other sites More sharing options...
zivt 3 Posted August 13, 2023 Author Share Posted August 13, 2023 Yes I am sure The user is ziv Link to comment Share on other sites More sharing options...
Luke 37184 Posted August 14, 2023 Share Posted August 14, 2023 What exactly did you enter into the forgot password process? What did it say after that? Link to comment Share on other sites More sharing options...
zivt 3 Posted August 14, 2023 Author Share Posted August 14, 2023 This is the procedure I try: Enter user "ziv" Receive the message that the file in "/var/packages/EmbyServer/var/passwordreset.txt" go to Terminal SSH admin@my_ip sudo -i cd /volume1/@appdata/EmbyServer cat /var/packages/EmbyServer/var/passwordreset.txt Receive the pin code go to "http://my_ip:8096/web/index.html#!/startup/forgotpasswordpin.html" enter pin Receive the message "password removed for the following users. Enter with empty password" Go to manual login User "ziv" Password skip Receive the message "wrong user and password" I don't attach screens because its all in hebrew Link to comment Share on other sites More sharing options...
Luke 37184 Posted August 14, 2023 Share Posted August 14, 2023 Quote Receive the message "password removed for the following users. Enter with empty password" Did it list any users underneath that? If it didn't list any then that means there were no users found with that name. This message has been improved for the upcoming 4.8 server release to help make that more clear. Since it sounds like you may have forgotten the username, you may want to try leaving it blank on the forgot password screen. Link to comment Share on other sites More sharing options...
zivt 3 Posted August 14, 2023 Author Share Posted August 14, 2023 You were right it was zivemby all is working thank you 1 Link to comment Share on other sites More sharing options...
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