ondralohnisky 3 Posted August 10, 2023 Share Posted August 10, 2023 ystem.Exception: System.Exception: Invalid username or password.. 2023-08-10 14:37:42.683 Error Server: Access token is invalid or expired. 2023-08-10 14:37:44.228 Error Server: Access token is invalid or expired. 2023-08-10 14:38:00.643 Error Server: Access token is invalid or expired. 2023-08-10 14:38:01.611 Error Server: Access token is invalid or expired. 2023-08-10 14:38:02.594 Error Server: Access token is invalid or expired. 2023-08-10 14:38:03.408 Error Server: Access token is invalid or expired. Hello, I am having problem with login in android TV emby app. On mobile, browser i can connect normally. I also reinstalled the androidTV app it 3 different ways, close -> delete cache-> uninstall -> reboot ... i restarted the server, also the emby-server.service and nothing helped me. The user is without password, i already tried adding another user with password and nothing works. It happened after upgrading to new version, which failed, so i had to remove and purge files of emby-server and installed it again and set everything up, and now i found out that emby android tv app not work Any suggestions? Link to comment Share on other sites More sharing options...
Luke 37272 Posted August 11, 2023 Share Posted August 11, 2023 Hi, did you forget your password? Are you able to sign into the emby web app? Link to comment Share on other sites More sharing options...
ondralohnisky 3 Posted August 11, 2023 Author Share Posted August 11, 2023 (edited) Hi @Lukeno i didn't forgot password. I am able to login everywhere else than in Android TV app. It is only happening on Android TV all It does not depend if the password is correct, it just gives me "Invalid username or password" I am sorry for that full log of my shell, that was not intended, i will edit that. Edited August 11, 2023 by ondralohnisky Link to comment Share on other sites More sharing options...
ondralohnisky 3 Posted August 11, 2023 Author Share Posted August 11, 2023 Could you please remove my penultimate message, i mean that one where is my whole terminal output, its a security issue for me. Thanks :-) Link to comment Share on other sites More sharing options...
Luke 37272 Posted August 11, 2023 Share Posted August 11, 2023 2 hours ago, ondralohnisky said: Hi @Lukeno i didn't forgot password. I am able to login everywhere else than in Android TV app. It is only happening on Android TV all It does not depend if the password is correct, it just gives me "Invalid username or password" I am sorry for that full log of my shell, that was not intended, i will edit that. Hi, perhaps try clearing application data in the android tv app and then give it another shot? 1 Link to comment Share on other sites More sharing options...
ondralohnisky 3 Posted August 18, 2023 Author Share Posted August 18, 2023 (edited) I did, i forcefully stopped the emby android app, then removed cache and local data, after i unsinatlled it and restarted the android TV and then i started android TV and installed again and still couldn`t login. Is there some specific authorisation on emby android tv app? Everywhere else it works It says wrong user ID or password but thats not true, i feel like its somehow cached error and it not even try to match the credentials. Edited August 18, 2023 by ondralohnisky Link to comment Share on other sites More sharing options...
ebr 14960 Posted August 18, 2023 Share Posted August 18, 2023 Hi. After it fails to login is there a "Send logs" button on the screen? There should be if you are on the select user screen. Can you please press it after not being able to login and then tell me what time you did that? Thanks. Link to comment Share on other sites More sharing options...
FordGT90Concept 61 Posted August 21, 2023 Share Posted August 21, 2023 (edited) I'm seeing something similar too on AndroidTV 2.0.83g. The only way I can use Emby is because it keeps auto-signing into an account that it was signed into from months ago. If I force log off or manually connect to the same server, it shows lock symbols on all of the users. If I try to switch accounts, it demands a password. The server settings are correct (only supposed to demand password for remote connections) and the local user accounts that have no password will not accept no password as an answer. There seems to be a severe breakdown of communication between this particular AndroidTV 2.0.83g and 4.8.0.42 beta server. I'm afraid that if I attempt to uninstall the app, I won't be able to sign in again (not sure how it is signing in now). Sent from AndroidTV at the time of this edit and attached server log... embyserver.txt Edited August 21, 2023 by FordGT90Concept logs Link to comment Share on other sites More sharing options...
seanbuff 846 Posted August 21, 2023 Share Posted August 21, 2023 24 minutes ago, FordGT90Concept said: There seems to be a severe breakdown of communication between this particular AndroidTV 2.0.83g and 4.8.0.42 beta server. I'm afraid that if I attempt to uninstall the app, I won't be able to sign in again (not sure how it is signing in now). I believe yours may be a different issue, since you are on Beta server, but still on stable Android TV app See here for recent updates the Beta release of Android TV app that better handles logins now since changes in the server 4.8.0.41 1 Link to comment Share on other sites More sharing options...
ebr 14960 Posted August 21, 2023 Share Posted August 21, 2023 11 hours ago, FordGT90Concept said: local user accounts that have no password will not accept no password as an answer. Hi. That is because that option has been removed from the beta server. Try updating to the beta app. 1 Link to comment Share on other sites More sharing options...
Luke 37272 Posted August 21, 2023 Share Posted August 21, 2023 @ondralohniskywere you able to get signed in? Link to comment Share on other sites More sharing options...
ondralohnisky 3 Posted August 25, 2023 Author Share Posted August 25, 2023 Hi @Luke sorry for late reply. I am currenly magically ok with that. But i dont know where was the problem. I clicked "Send logs" many times at the time i was writing this issue. I am happy it was solved Thank you @Luke 1 Link to comment Share on other sites More sharing options...
Ehsan3500 1 Posted November 6, 2023 Share Posted November 6, 2023 I'm experiencing the same issue on Android TV, where I receive an 'invalid user ID/password' error and get stuck at the loading logo. After clearing the cache on the Android TV, I can log in with my password, but the problem resurfaces when I exit the app and reopen it. I don't encounter this issue on other platforms. Link to comment Share on other sites More sharing options...
ebr 14960 Posted November 6, 2023 Share Posted November 6, 2023 6 minutes ago, Ehsan3500 said: I'm experiencing the same issue on Android TV, where I receive an 'invalid user ID/password' error and get stuck at the loading logo. After clearing the cache on the Android TV, I can log in with my password, but the problem resurfaces when I exit the app and reopen it. I don't encounter this issue on other platforms. Hi. This sounds different from the others in here. Are you using the beta server? What version of the app? Link to comment Share on other sites More sharing options...
Ehsan3500 1 Posted November 6, 2023 Share Posted November 6, 2023 The server version is latest stable synology emby package version 4.7.14.0 And the android tv version is 2.0.98g Link to comment Share on other sites More sharing options...
ebr 14960 Posted November 7, 2023 Share Posted November 7, 2023 Hi. Try logging in manually and then changing the startup preference to "Show login screen". Then exit and log back in again. Now change it back to whatever setting you had before. What happens now? Link to comment Share on other sites More sharing options...
Ehsan3500 1 Posted November 8, 2023 Share Posted November 8, 2023 23 hours ago, ebr said: Hi. Try logging in manually and then changing the startup preference to "Show login screen". Then exit and log back in again. Now change it back to whatever setting you had before. What happens now? Hi, I did that, and now after selecting “show login screen”, exiting and re-entering the app, I keep getting “volleyError”. I tried entering my username and password manually, but it didn’t work. So I used the switch server option to re-enter the server IP address, and then I was able to see my username and log in. However, after exiting, I was not able to log in again and had to clear the data to make the login screen reappear Link to comment Share on other sites More sharing options...
ebr 14960 Posted November 8, 2023 Share Posted November 8, 2023 Hi. Is it possible your server is displaying an incorrect address on the front dashboard? Link to comment Share on other sites More sharing options...
Ehsan3500 1 Posted November 9, 2023 Share Posted November 9, 2023 On 11/8/2023 at 6:39 PM, ebr said: Hi. Is it possible your server is displaying an incorrect address on the front dashboard? Hi. Checked that , nothing wrong and unusual on server side; by the way everything was fine till recent emby server package update in synology NAS. Link to comment Share on other sites More sharing options...
Luke 37272 Posted November 9, 2023 Share Posted November 9, 2023 @Ehsan3500 Hi. Can you try sideloading our standard android app on the same device and see how that compares? https://emby.media/emby-for-android.html Thanks. Link to comment Share on other sites More sharing options...
Luke 37272 Posted November 16, 2023 Share Posted November 16, 2023 @Ehsan3500? Link to comment Share on other sites More sharing options...
Ehsan3500 1 Posted November 16, 2023 Share Posted November 16, 2023 Sorry I was busy last week. I'll do that as soon as possible. Thanks for the follow up 1 Link to comment Share on other sites More sharing options...
Ehsan3500 1 Posted November 17, 2023 Share Posted November 17, 2023 On 11/10/2023 at 2:07 AM, Luke said: @Ehsan3500 Hi. Can you try sideloading our standard android app on the same device and see how that compares? https://emby.media/emby-for-android.html Thanks. Sideloaded the Android arm64 APK, it's working fine with no login errors. However, the AndroidBTv app still requires clearing data every time to open. Link to comment Share on other sites More sharing options...
Luke 37272 Posted November 17, 2023 Share Posted November 17, 2023 Are you happy continuing to use the side loaded app? 1 Link to comment Share on other sites More sharing options...
ebr 14960 Posted November 17, 2023 Share Posted November 17, 2023 14 hours ago, Ehsan3500 said: AndroidBTv app still requires clearing data every time to open Hi. I believe this almost certainly means your server is advertising an incorrect address... Link to comment Share on other sites More sharing options...
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