Playback does not start

[El_Cookie 5]

Hi there,

I have the problem marked in the subject of the post.

Context: 
I have set up my Emby server on truenas Scale available via a domain name.

Truenas Scale Info server: 
 Emby server version: Version 4.7.13.0
 Truenas apps version: 4.7.13.0_15.0.0

Android client information :
 Emby for Android: 3.3.07
 Model: Samsung S22
 Connection: Wan Wifi or 4G

Problem description: 
When I start playing a movie or series it loads endlessly without ever starting playback. I managed to launch playback for an episode in .mp4 480p but it took 47 seconds to start.

I've tried clearing the cache, reinstalling, trying 4G or Wifi and still nothing.

However, if I use the web via my domain, playback starts directly, except for the .mp4 series where I have to wait more than 30 seconds before playback begins. I haven't made any special settings on my phone.  I'm not in possession of emby premiere and would like to test it first.

Client log: 
I have nothing in /Android/Data/com.mb.android/files

Server log: 

2023-08-02 17:22:11.735 Info UserManager: Authentication request for Mike has succeeded.
2023-08-02 17:22:11.735 Info SessionManager: Creating new access token for user 3
2023-08-02 17:22:11.736 Info Server: http/1.1 Response 200 to host45. Time: 2ms. http://emby_remote_ip/emby/Users/authenticatebyname?X-Emby-Client=Emby%20for%20Android&X-Emby-Device-Name=S22%20de%20Keny&X-Emby-Device-Id=3e79273506b28031&X-Emby-Client-Version=3.3.07&X-Emby-Language=fr
2023-08-02 17:22:11.825 Info Server: http/1.1 POST http://emby_remote_ip/emby/Sessions/Capabilities/Full?X-Emby-Client=Emby for Android&X-Emby-Device-Name=S22 de Keny&X-Emby-Device-Id=3e79273506b28031&X-Emby-Client-Version=3.3.07&X-Emby-Language=fr&reqformat=json. UserAgent: Mozilla/5.0 (Linux; Android 13; SM-S901B Build/TP1A.220624.014; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/108.0.5359.128 Mobile Safari/537.36
2023-08-02 17:22:11.827 Info Server: http/1.1 Response 204 to host45. Time: 1ms. http://emby_remote_ip/emby/Sessions/Capabilities/Full?X-Emby-Client=Emby for Android&X-Emby-Device-Name=S22 de Keny&X-Emby-Device-Id=3e79273506b28031&X-Emby-Client-Version=3.3.07&X-Emby-Language=fr&reqformat=json
2023-08-02 17:22:14.576 Info Server: http/1.1 POST http://emby_remote_ip/emby/Items/6794/PlaybackInfo?UserId=56ba52e8b4b84bf4b5e4ece3c54e660e&StartTimeTicks=0&IsPlayback=false&AutoOpenLiveStream=false&MaxStreamingBitrate=32899999&X-Emby-Client=Emby for Android&X-Emby-Device-Name=S22 de Keny&X-Emby-Device-Id=3e79273506b28031&X-Emby-Client-Version=3.3.07&X-Emby-Language=fr&reqformat=json. UserAgent: Mozilla/5.0 (Linux; Android 13; SM-S901B Build/TP1A.220624.014; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/108.0.5359.128 Mobile Safari/537.36
2023-08-02 17:22:14.578 Info App: User policy for Mike. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: False EnableAudioPlaybackTranscoding: True
2023-08-02 17:22:14.579 Info Server: http/1.1 Response 200 to host45. Time: 2ms. http://emby_remote_ip/emby/Items/6794/PlaybackInfo?UserId=56ba52e8b4b84bf4b5e4ece3c54e660e&StartTimeTicks=0&IsPlayback=false&AutoOpenLiveStream=false&MaxStreamingBitrate=32899999&X-Emby-Client=Emby for Android&X-Emby-Device-Name=S22 de Keny&X-Emby-Device-Id=3e79273506b28031&X-Emby-Client-Version=3.3.07&X-Emby-Language=fr&reqformat=json
2023-08-02 17:22:14.655 Info Server: http/1.1 POST http://emby_remote_ip/emby/Sync/6794/Status?X-Emby-Client=Emby for Android&X-Emby-Device-Name=S22 de Keny&X-Emby-Device-Id=3e79273506b28031&X-Emby-Client-Version=3.3.07&X-Emby-Language=fr&reqformat=json. UserAgent: Mozilla/5.0 (Linux; Android 13; SM-S901B Build/TP1A.220624.014; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/108.0.5359.128 Mobile Safari/537.36
2023-08-02 17:22:14.656 Info Server: http/1.1 Response 204 to host44. Time: 1ms. http://emby_remote_ip/emby/Sync/6794/Status?X-Emby-Client=Emby for Android&X-Emby-Device-Name=S22 de Keny&X-Emby-Device-Id=3e79273506b28031&X-Emby-Client-Version=3.3.07&X-Emby-Language=fr&reqformat=json
2023-08-02 17:22:16.524 Info Server: http/1.1 POST http://emby_remote_ip/emby/Sessions/Playing/Stopped?X-Emby-Client=Emby for Android&X-Emby-Device-Name=S22 de Keny&X-Emby-Device-Id=3e79273506b28031&X-Emby-Client-Version=3.3.07&X-Emby-Language=fr&reqformat=json. UserAgent: Mozilla/5.0 (Linux; Android 13; SM-S901B Build/TP1A.220624.014; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/108.0.5359.128 Mobile Safari/537.36
2023-08-02 17:22:16.526 Info SessionManager: Playback stopped reported by app Emby for Android 3.3.07 playing Miraculous - le film. Stopped at 0 ms
2023-08-02 17:22:16.527 Info Server: http/1.1 Response 204 to host44. Time: 2ms. http://emby_remote_ip/emby/Sessions/Playing/Stopped?X-Emby-Client=Emby for Android&X-Emby-Device-Name=S22 de Keny&X-Emby-Device-Id=3e79273506b28031&X-Emby-Client-Version=3.3.07&X-Emby-Language=fr&reqformat=json
2023-08-02 17:22:16.649 Info Server: http/1.1 POST http://emby_remote_ip/emby/Items/6794/PlaybackInfo?UserId=56ba52e8b4b84bf4b5e4ece3c54e660e&StartTimeTicks=0&IsPlayback=true&AutoOpenLiveStream=true&AudioStreamIndex=2&SubtitleStreamIndex=3&MediaSourceId=9ed28bc6637d5563b78600879a162ff9&MaxStreamingBitrate=32899999&X-Emby-Client=Emby for Android&X-Emby-Device-Name=S22 de Keny&X-Emby-Device-Id=3e79273506b28031&X-Emby-Client-Version=3.3.07&X-Emby-Language=fr&reqformat=json. UserAgent: Mozilla/5.0 (Linux; Android 13; SM-S901B Build/TP1A.220624.014; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/108.0.5359.128 Mobile Safari/537.36
2023-08-02 17:22:16.651 Info App: User policy for Mike. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: False EnableAudioPlaybackTranscoding: True
2023-08-02 17:22:16.651 Info Server: http/1.1 Response 200 to host44. Time: 3ms. http://emby_remote_ip/emby/Items/6794/PlaybackInfo?UserId=56ba52e8b4b84bf4b5e4ece3c54e660e&StartTimeTicks=0&IsPlayback=true&AutoOpenLiveStream=true&AudioStreamIndex=2&SubtitleStreamIndex=3&MediaSourceId=9ed28bc6637d5563b78600879a162ff9&MaxStreamingBitrate=32899999&X-Emby-Client=Emby for Android&X-Emby-Device-Name=S22 de Keny&X-Emby-Device-Id=3e79273506b28031&X-Emby-Client-Version=3.3.07&X-Emby-Language=fr&reqformat=json
2023-08-02 17:22:17.145 Info Server: http/1.1 GET http://emby_remote_ip/emby/videos/6794/stream.mkv?DeviceId=3e79273506b28031&MediaSourceId=9ed28bc6637d5563b78600879a162ff9&Static=true&PlaySessionId=a8fb9f005f164d0c97d907f063b048c2. Host=cinevy.fr, User-Agent=Emby/3.3.07 (Linux;Android 13) ExoPlayerLib/2.18.2, Accept-Encoding=gzip, Cdn-Loop=cloudflare, Cf-Connecting-Ip=2a04:cec0:1213:6979:0:2b:5291:2201, Cf-Ipcountry=FR, Cf-Ray=7f06a12f0b782a20-CDG, Cf-Visitor={"scheme":"https"}, Icy-Metadata=1, X-Forwarded-For=172.71.122.44, X-Forwarded-Host=cinevy.fr, X-Forwarded-Port=443, X-Forwarded-Proto=https, X-Forwarded-Server=traefik-66b8754895-zxmsv, X-Real-Ip=172.71.122.44
2023-08-02 17:22:50.836 Info Server: http/1.1 POST http://emby_remote_ip/emby/Sync/data. UserAgent: okhttp/4.9.2
2023-08-02 17:22:50.836 Info Server: http/1.1 Response 200 to host46. Time: 1ms. http://emby_remote_ip/emby/Sync/data
2023-08-02 17:22:51.070 Info Server: http/1.1 POST http://emby_remote_ip/emby/Sessions/Capabilities/Full?X-Emby-Client=Emby Web&X-Emby-Device-Name=Opera Windows&X-Emby-Device-Id=TW96aWxsYS81LjAgKFdpbmRvd3MgTlQgMTAuMDsgV2luNjQ7IHg2NCkgQXBwbGVXZWJLaXQvNTM3LjM2IChLSFRNTCwgbGlrZSBHZWNrbykgQ2hyb21lLzExNC4wLjAuMCBTYWZhcmkvNTM3LjM2IE9QUi8xMDAuMC4wLjB8MTY5MDc5Nzg1MTQzMA11&X-Emby-Client-Version=4.7.13.0&X-Emby-Language=fr&reqformat=json. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.0.0 Safari/537.36 OPR/100.0.0.0
2023-08-02 17:22:51.071 Info Server: http/1.1 Response 204 to host47. Time: 1ms. http://emby_remote_ip/emby/Sessions/Capabilities/Full?X-Emby-Client=Emby Web&X-Emby-Device-Name=Opera Windows&X-Emby-Device-Id=TW96aWxsYS81LjAgKFdpbmRvd3MgTlQgMTAuMDsgV2luNjQ7IHg2NCkgQXBwbGVXZWJLaXQvNTM3LjM2IChLSFRNTCwgbGlrZSBHZWNrbykgQ2hyb21lLzExNC4wLjAuMCBTYWZhcmkvNTM3LjM2IE9QUi8xMDAuMC4wLjB8MTY5MDc5Nzg1MTQzMA11&X-Emby-Client-Version=4.7.13.0&X-Emby-Language=fr&reqformat=json
2023-08-02 17:22:52.564 Info Server: http/1.1 GET http://emby_remote_ip/emby/videos/6794/stream.mkv?DeviceId=3e79273506b28031&MediaSourceId=9ed28bc6637d5563b78600879a162ff9&Static=true&PlaySessionId=a8fb9f005f164d0c97d907f063b048c2. Host=cinevy.fr, User-Agent=Emby/3.3.07 (Linux;Android 13) ExoPlayerLib/2.18.2, Accept-Encoding=gzip, Cdn-Loop=cloudflare, Cf-Connecting-Ip=45.147.20.50, Cf-Ipcountry=FR, Cf-Ray=7f06a20c3afe11bc-MRS, Cf-Visitor={"scheme":"https"}, Icy-Metadata=1, X-Forwarded-For=162.158.22.145, X-Forwarded-Host=cinevy.fr, X-Forwarded-Port=443, X-Forwarded-Proto=https, X-Forwarded-Server=traefik-66b8754895-zxmsv, X-Real-Ip=162.158.22.145
2023-08-02 17:22:54.846 Info Server: http/1.1 POST http://emby_remote_ip/emby/Sessions/Capabilities/Full?X-Emby-Client=Emby Web&X-Emby-Device-Name=Opera Windows&X-Emby-Device-Id=TW96aWxsYS81LjAgKFdpbmRvd3MgTlQgMTAuMDsgV2luNjQ7IHg2NCkgQXBwbGVXZWJLaXQvNTM3LjM2IChLSFRNTCwgbGlrZSBHZWNrbykgQ2hyb21lLzExNC4wLjAuMCBTYWZhcmkvNTM3LjM2IE9QUi8xMDAuMC4wLjB8MTY5MDc5Nzg1MTQzMA11&X-Emby-Client-Version=4.7.13.0&X-Emby-Language=fr&reqformat=json. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.0.0 Safari/537.36 OPR/100.0.0.0
2023-08-02 17:22:54.847 Info Server: http/1.1 Response 204 to host1. Time: 1ms. http://emby_remote_ip/emby/Sessions/Capabilities/Full?X-Emby-Client=Emby Web&X-Emby-Device-Name=Opera Windows&X-Emby-Device-Id=TW96aWxsYS81LjAgKFdpbmRvd3MgTlQgMTAuMDsgV2luNjQ7IHg2NCkgQXBwbGVXZWJLaXQvNTM3LjM2IChLSFRNTCwgbGlrZSBHZWNrbykgQ2hyb21lLzExNC4wLjAuMCBTYWZhcmkvNTM3LjM2IE9QUi8xMDAuMC4wLjB8MTY5MDc5Nzg1MTQzMA11&X-Emby-Client-Version=4.7.13.0&X-Emby-Language=fr&reqformat=json
2023-08-02 17:22:56.635 Info Server: http/1.1 POST http://emby_remote_ip/emby/Sessions/Capabilities/Full?X-Emby-Client=Emby Web&X-Emby-Device-Name=Opera Windows&X-Emby-Device-Id=TW96aWxsYS81LjAgKFdpbmRvd3MgTlQgMTAuMDsgV2luNjQ7IHg2NCkgQXBwbGVXZWJLaXQvNTM3LjM2IChLSFRNTCwgbGlrZSBHZWNrbykgQ2hyb21lLzExNC4wLjAuMCBTYWZhcmkvNTM3LjM2IE9QUi8xMDAuMC4wLjB8MTY5MDc5Nzg1MTQzMA11&X-Emby-Client-Version=4.7.13.0&X-Emby-Language=fr&reqformat=json. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.0.0 Safari/537.36 OPR/100.0.0.0
2023-08-02 17:22:56.636 Info Server: http/1.1 Response 204 to host1. Time: 1ms. http://emby_remote_ip/emby/Sessions/Capabilities/Full?X-Emby-Client=Emby Web&X-Emby-Device-Name=Opera Windows&X-Emby-Device-Id=TW96aWxsYS81LjAgKFdpbmRvd3MgTlQgMTAuMDsgV2luNjQ7IHg2NCkgQXBwbGVXZWJLaXQvNTM3LjM2IChLSFRNTCwgbGlrZSBHZWNrbykgQ2hyb21lLzExNC4wLjAuMCBTYWZhcmkvNTM3LjM2IE9QUi8xMDAuMC4wLjB8MTY5MDc5Nzg1MTQzMA11&X-Emby-Client-Version=4.7.13.0&X-Emby-Language=fr&reqformat=json
2023-08-02 17:22:58.320 Info Server: http/1.1 POST http://emby_remote_ip/emby/Sessions/Capabilities/Full?X-Emby-Client=Emby Web&X-Emby-Device-Name=Opera Windows&X-Emby-Device-Id=TW96aWxsYS81LjAgKFdpbmRvd3MgTlQgMTAuMDsgV2luNjQ7IHg2NCkgQXBwbGVXZWJLaXQvNTM3LjM2IChLSFRNTCwgbGlrZSBHZWNrbykgQ2hyb21lLzExNC4wLjAuMCBTYWZhcmkvNTM3LjM2IE9QUi8xMDAuMC4wLjB8MTY5MDc5Nzg1MTQzMA11&X-Emby-Client-Version=4.7.13.0&X-Emby-Language=fr&reqformat=json. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.0.0 Safari/537.36 OPR/100.0.0.0
2023-08-02 17:22:58.321 Info Server: http/1.1 Response 204 to host47. Time: 1ms. http://emby_remote_ip/emby/Sessions/Capabilities/Full?X-Emby-Client=Emby Web&X-Emby-Device-Name=Opera Windows&X-Emby-Device-Id=TW96aWxsYS81LjAgKFdpbmRvd3MgTlQgMTAuMDsgV2luNjQ7IHg2NCkgQXBwbGVXZWJLaXQvNTM3LjM2IChLSFRNTCwgbGlrZSBHZWNrbykgQ2hyb21lLzExNC4wLjAuMCBTYWZhcmkvNTM3LjM2IE9QUi8xMDAuMC4wLjB8MTY5MDc5Nzg1MTQzMA11&X-Emby-Client-Version=4.7.13.0&X-Emby-Language=fr&reqformat=json
2023-08-02 17:22:59.928 Info Server: http/1.1 POST http://emby_remote_ip/emby/Sessions/Capabilities/Full?X-Emby-Client=Emby Web&X-Emby-Device-Name=Opera Windows&X-Emby-Device-Id=TW96aWxsYS81LjAgKFdpbmRvd3MgTlQgMTAuMDsgV2luNjQ7IHg2NCkgQXBwbGVXZWJLaXQvNTM3LjM2IChLSFRNTCwgbGlrZSBHZWNrbykgQ2hyb21lLzExNC4wLjAuMCBTYWZhcmkvNTM3LjM2IE9QUi8xMDAuMC4wLjB8MTY5MDc5Nzg1MTQzMA11&X-Emby-Client-Version=4.7.13.0&X-Emby-Language=fr&reqformat=json. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.0.0 Safari/537.36 OPR/100.0.0.0
2023-08-02 17:22:59.929 Info Server: http/1.1 Response 204 to host1. Time: 1ms. http://emby_remote_ip/emby/Sessions/Capabilities/Full?X-Emby-Client=Emby Web&X-Emby-Device-Name=Opera Windows&X-Emby-Device-Id=TW96aWxsYS81LjAgKFdpbmRvd3MgTlQgMTAuMDsgV2luNjQ7IHg2NCkgQXBwbGVXZWJLaXQvNTM3LjM2IChLSFRNTCwgbGlrZSBHZWNrbykgQ2hyb21lLzExNC4wLjAuMCBTYWZhcmkvNTM3LjM2IE9QUi8xMDAuMC4wLjB8MTY5MDc5Nzg1MTQzMA11&X-Emby-Client-Version=4.7.13.0&X-Emby-Language=fr&reqformat=json

 

 

My screen freezes on the attached image

I don't see anything special in the logs. Could someone help me with a search? 

Thanks a lot

[El_Cookie 5]

The problem comes from the cloudflare reverse proxy.

When I disable it, everything works fine.

Let me explain how it works:

         Internet
               ↓  (HTTPS)
Reverse Proxy (Cloudflare)
               ↓ (HTTPS)
Reverse Proxy with my Public IP (Traefik)
               ↓ (HTTP)
App Emby Server (port 8096)

do you know what can do that ? 

 

[Luke 37071]

HI, can you try comparing your reverse proxy settings to these guides:

 

[El_Cookie 5]

Hello,

Thanks for the answer I'll do without cloudflare