Windows Server for Remote (WAN) access stopped working (Emby Premiere)

[EnjoyYourStay 2]

Windows Server for Remote (WAN) access stopped working (Emby Premiere) using Bitdefender. 

Is there a support email or phone number for Emby Premiere? 

I'm not able to determine what recently caused my server that was working fine to no longer work.  I'm getting the error message "this site can't be reached"
Please reply.  

 

[Abobader 2959]

Hello EnjoyYourStay,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Luke 37269]

Hi there, are you able to access from inside your local network?

[Roling 3]

Hey, that was a really quick response.

Yes for sure, it's just the public address that's not working and it was working for months.  Ugh. 

Would you be able to connect to my computer with TeamViewer?   

Here's the external URL address: 

<redacted>

 

Edited July 14, 2023 by seanbuff
Remote address removed for privacy

[Roling 3]

I forgot to ask are these message I'm sending you visible to everyone in the community?
I wanted to share my Emby Premiere key and other information but I wasn't sure. 
Also I'm not sure why it says Roling in the chat, this was an ID I setup a long time ago.
The Emby server is called MEDIA-SERVER.  

 

 

[seanbuff 846]

2 hours ago, Roling said:

I forgot to ask are these message I'm sending you visible to everyone in the community?
I wanted to share my Emby Premiere key and other information but I wasn't sure. 

Yes, everything you are posting is Public. Your Premiere Key should not be required at this time.

Please go over your remote access setup? Have you double checked everything is still valid as per Remote Setup ?

Including has your WAN address recently changed?
Firewall rules?
Are your Port Forwarding rules still valid?
What is the outcome of canyouseeme.org ?

For your benefit and privacy, I have hidden your external address above. Also noticed you posted port '8095' - is that correct? Default port is '8096'

[Roling 3]

Port 8095 is correct.  I felt most hackers will try the default port, that was my logic. 

I removed Bitdefender.

I reset all Windows firewall settings to the default settings.

I noticed after executing embyserver.exe two new rules were automatically added:
embyserver.exe for Protocol TCP and UDP on the same port. 

I reinstalled Bitdefender.

Everything is working now fine!  Thank you.

Can you explain the Emby Premiere; I thought it allowed for direct or a higher level of support, is that correct?

Thanks again. 

 

[jaycedk 400]

Emby Premiere is only for extended features, not direct support.

Emby Premiere - Emby 

[GrimReaper 3330]

5 minutes ago, Roling said:

Can you explain the Emby Premiere; I thought it allowed for direct or a higher level of support, is that correct?

Nope. Premiere enables additional features for your server/client apps. All users receive same level of support. 

https://emby.media/support/articles/Emby-Premiere.html

https://emby.media/support/articles/Premiere-Feature-Matrix.html

 

Edited July 14, 2023 by GrimReaper
Cross-posted

[Roling 3]

Okay thank everyone, I'm going crazy. I could have sworn I read that somewhere. I probably was thinking about totally different software which provides premiere support.
Anyway thank again, you're awesome!!