tdwilli1 0 Posted June 12, 2023 Share Posted June 12, 2023 For about a month now shows have stopped playing between 3-4 hours on shuffle or play all. It is showing the "Are you still watching" prompt and then stops playing after no response. I have the setting unchecked in playback. I have toggled it on and off, cleared cache, and uninstalled and reinstalled the app. This has been working for years till now. Client is a Fire cube 2019 and app is obviously up to date. Link to comment Share on other sites More sharing options...
ebr 14917 Posted June 12, 2023 Share Posted June 12, 2023 3 hours ago, tdwilli1 said: I have the setting unchecked in playback Hi. Exactly where? Link to comment Share on other sites More sharing options...
tdwilli1 0 Posted June 13, 2023 Author Share Posted June 13, 2023 Link to comment Share on other sites More sharing options...
ebr 14917 Posted June 13, 2023 Share Posted June 13, 2023 There have been no updates to the app in a long time. What version are you running? The next time it happens, follow the instructions to send a log from the app. Thanks. Link to comment Share on other sites More sharing options...
tdwilli1 0 Posted June 13, 2023 Author Share Posted June 13, 2023 OK, just sent a log at ~6pm EST. Name of the server is Media-Server. Was playing Seinfeld shuffled and it stopped playing. App ver. 2.0.79a Link to comment Share on other sites More sharing options...
Luke 37086 Posted June 14, 2023 Share Posted June 14, 2023 Also, Hi. Can you try sideloading our standard android app on the same device and see how that compares? https://emby.media/emby-for-android.html Thanks. Link to comment Share on other sites More sharing options...
ebr 14917 Posted June 14, 2023 Share Posted June 14, 2023 17 hours ago, tdwilli1 said: OK, just sent a log at ~6pm EST. Name of the server is Media-Server. Was playing Seinfeld shuffled and it stopped playing. App ver. 2.0.79a Hi. That log appears to have been sent right after playback started and playback was ongoing at the time. What, exactly, happened? Link to comment Share on other sites More sharing options...
tdwilli1 0 Posted June 14, 2023 Author Share Posted June 14, 2023 (edited) Well I can't sit there and watch it for ~4 hours to let it happen so that's the closest I can come is to periodically see if it's still going and then send it after it stopped. The only option that I could find to send the logs is when a show is running. Do you have a better way to capture it? Edited June 14, 2023 by tdwilli1 Link to comment Share on other sites More sharing options...
ebr 14917 Posted June 14, 2023 Share Posted June 14, 2023 7 minutes ago, tdwilli1 said: The only option that I could find to send the logs is when a show is running There is a "Send Logs" option on the user menu at the top of the home screen. Please send the log from there right after the issue occurs. Thanks. Link to comment Share on other sites More sharing options...
tdwilli1 0 Posted June 14, 2023 Author Share Posted June 14, 2023 OK, just sent another log. Link to comment Share on other sites More sharing options...
ebr 14917 Posted June 14, 2023 Share Posted June 14, 2023 6 minutes ago, tdwilli1 said: OK, just sent another log. There is almost nothing in this log. That could be Android being difficult. What, exactly, happened just prior to you sending it? Link to comment Share on other sites More sharing options...
tdwilli1 0 Posted June 14, 2023 Author Share Posted June 14, 2023 (edited) The series had stopped from the shuffling. It played for just over 4 hours before it stopped. There are enough episodes to play 3-4 days. I went to the home screen and sent the log. I don't what to do other than what you have told me. The app on the TV itself doesn't have this problem. Edited June 14, 2023 by tdwilli1 Link to comment Share on other sites More sharing options...
ebr 14917 Posted June 15, 2023 Share Posted June 15, 2023 14 hours ago, tdwilli1 said: The series had stopped from the shuffling. It played for just over 4 hours before it stopped And you saw a "still watching" prompt? That prompt should show way before 4 hours if it were to show. Are you sure that is what is happening and there isn't something else going on? Link to comment Share on other sites More sharing options...
tdwilli1 0 Posted June 15, 2023 Author Share Posted June 15, 2023 So here's all I know till now. Up until about a month ago things have worked for years. Then in the last month shows were stopping sometime during playing. Would wake up with nothing playing. Happened for a couple weeks. I tried switching shows to see if that was the issue, no change. One night I happened to catch it in the state of showing the prompt and my wife saw it once. So we have both seen this prompt on the screen with the option turned off. But as I said I can't spend over 4 hours waiting till it stops playing to see what's happening. The server just says the show finished playing. And the app on the TV doesn't have this problem, plays all the episodes fine with that option off. If the log isn't showing anything after it stops then it isn't catching enough info when it stops. I have restarted the Cube, uninstalled the app, cleared cache and data. And I didn't see any updates happen for the cube. I just sideloaded the app and will see what happens. Link to comment Share on other sites More sharing options...
Luke 37086 Posted June 15, 2023 Share Posted June 15, 2023 Let us know how you get on. Thanks. Link to comment Share on other sites More sharing options...
tdwilli1 0 Posted June 16, 2023 Author Share Posted June 16, 2023 Ok the sideloaded app didn't run for more than an hour before stopping. So I had a newer cube around and plugged it in and started the show and it has been running for over 8 hours now. Sooo, I don't get how the newest one works(2022) and the older one(2019) doesn't but looks like some type of incompatibility with it? Or the old one bit the dust. Link to comment Share on other sites More sharing options...
Luke 37086 Posted June 19, 2023 Share Posted June 19, 2023 What app version do you have on the newer cube? Link to comment Share on other sites More sharing options...
tdwilli1 0 Posted June 19, 2023 Author Share Posted June 19, 2023 Same as the first. It ran fine for a couple days on the new one and now I got the prompt again right after 4 hours. Link to comment Share on other sites More sharing options...
Luke 37086 Posted June 26, 2023 Share Posted June 26, 2023 On 6/19/2023 at 6:20 PM, tdwilli1 said: Same as the first. It ran fine for a couple days on the new one and now I got the prompt again right after 4 hours. @tdwilli1what is the app version number that you tested with? Thanks. Link to comment Share on other sites More sharing options...
alm7878 11 Posted June 26, 2023 Share Posted June 26, 2023 I am having the same issue on Fire TV. It seems to have started when I upgraded to 4.7.13.0. I confirmed it was still disabled in the user profile on the AFTV. I checked the user profile on the server and it was not set. I accessed the profile for that user on the server and changed it there as well. It is still asking "Are you still watching?" with both client and server saying it is disabled. Server: 4.7.13.0 Client: 2.0.79a Link to comment Share on other sites More sharing options...
Luke 37086 Posted July 3, 2023 Share Posted July 3, 2023 On 6/26/2023 at 7:26 PM, alm7878 said: I am having the same issue on Fire TV. It seems to have started when I upgraded to 4.7.13.0. I confirmed it was still disabled in the user profile on the AFTV. I checked the user profile on the server and it was not set. I accessed the profile for that user on the server and changed it there as well. It is still asking "Are you still watching?" with both client and server saying it is disabled. Server: 4.7.13.0 Client: 2.0.79a @alm7878 Hi. Can you try sideloading our standard android app on the same device and see how that compares? https://emby.media/emby-for-android.html Thanks. Link to comment Share on other sites More sharing options...
alm7878 11 Posted July 5, 2023 Share Posted July 5, 2023 My wife finally read the prompt and noticed the question “Do you want to continue seeing these messages?”. She answered no and the prompts haven’t returned. Chalk it up to user error. 1 Link to comment Share on other sites More sharing options...
ebr 14917 Posted July 5, 2023 Share Posted July 5, 2023 4 hours ago, alm7878 said: “Do you want to continue seeing these messages?” Does she remember exactly what the entire message said? Because that doesn't sound like it was coming from us... Link to comment Share on other sites More sharing options...
Dragon1013 0 Posted April 8 Share Posted April 8 Did anyone figure out what is causing this. I am having the same issue with a fire cube. Link to comment Share on other sites More sharing options...
ebr 14917 Posted April 8 Share Posted April 8 4 hours ago, Dragon1013 said: Did anyone figure out what is causing this. I am having the same issue with a fire cube. Hi. Exactly what is happening? Link to comment Share on other sites More sharing options...
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