Able to start but not resume 4K HDR content

[Baenwort 97]

So running 4.7.12 now (was on 4.7.11 at the time these ran) and when attempting to resume an 4K HDR episode on a non-HDR screen (so needs tone mapping) it errors out. However, starting the episode at the start of the file works fine. I have retried under 4.7.12 and it performed the same.

The largest is from the start of the episode. The others are all the attempts that Emby makes when attempting to resume.

If needed I can perform the attempt again tonight and regather the logs.

Start of Episode - ffmpeg-transcode-3e93cf75-3a0b-4725-b736-b3100a50f296_1.txt ffmpeg-transcode-99feef29-712a-4410-aa4e-f947e71ce517_1.txt ffmpeg-transcode-7d0079e1-81d4-4f92-9fca-30862aa5a8e2_1.txt ffmpeg-transcode-dc5522ec-2ba9-4a27-baab-dc2ede8655ad_1.txt ffmpeg-transcode-4671e57d-1c53-452e-ae15-bf086c76815a_1.txt ffmpeg-transcode-0070946b-94ce-4d48-9248-eac992240ed0_1.txt ffmpeg-transcode-19a45c0a-b491-40fb-8537-795870df2fd8_1.txt ffmpeg-transcode-4491c689-0fc2-4bcf-9a54-474c5188b11c_1.txt ffmpeg-transcode-8713d700-89fb-46e7-81d4-56e62697e99b_1.txt ffmpeg-transcode-4d2c592e-037f-432a-bf0c-082e8b82e5cc_1.txt ffmpeg-transcode-7b2e6834-0765-4a03-b75b-723c8cd29a3c_1 (1).txt ffmpeg-transcode-6686d950-6a96-4f24-b895-d0bbc56ae983_1 (1).txt ffmpeg-transcode-6686d950-6a96-4f24-b895-d0bbc56ae983_1.txt ffmpeg-transcode-7b2e6834-0765-4a03-b75b-723c8cd29a3c_1.txt ffmpeg-transcode-5172c2c0-a0a4-4a30-b1cf-521d01b9876a_1.txt ffmpeg-transcode-5dc7abfb-01f3-413d-a9ba-64778d329a2e_1.txt ffmpeg-transcode-b748b888-8d12-4e18-bf41-01e3ab058216_1.txt ffmpeg-transcode-e41e5ffa-d707-459c-ac48-57aaeaebf949_1.txt ffmpeg-transcode-dc9aecae-5419-4546-8fe4-3c1ea0c5b477_1.txt

[Luke 37069]

HI, how does playing in the emby web app compare?

[Baenwort 97]

Works fine on the web app from a Chromium based browser on Windows 10.

 

ffmpeg-transcode-b422da2b-ed2d-4e1f-9f4e-43418e24543a_1.txt

[Baenwort 97]

So I'm not sure if this is related but the symptoms are similar. The original complaint video is now working after a Roku client update.

Works find via webclient using chrome browser.

Fails to run when using Roku client

Attached logs are from attempting to view the video on the Roku client. If you want the successful web client log please let me know.

 

 

ffmpeg-transcode-31737d67-2d7b-4c80-a9ab-764c32de0b92_1.txt ffmpeg-transcode-b12c088f-d46a-4803-93d9-9d5b0f594316_1.txt ffmpeg-transcode-42b94641-aece-4e6c-ab23-50f6e772df14_1.txt ffmpeg-transcode-2c5b0724-6886-4690-bdb2-db1b8fcab823_1.txt ffmpeg-transcode-6841bb79-1e27-47ce-bbc8-d34579e6a831_1.txt ffmpeg-transcode-1de3fb8a-1799-4cdb-86fe-30c47de33050_1.txt ffmpeg-transcode-1ce0d2eb-1d59-41a8-be39-e6759e47d41e_1.txt ffmpeg-transcode-760572b6-17fc-446b-9d40-3cbb82ba0c8f_1.txt ffmpeg-transcode-c9c04e24-aa6f-49b8-bacb-10e8b1a9b5ac_1.txt ffmpeg-transcode-8b555168-2804-4e8d-9de7-77d6b6771241_1.txt embyserver.txt ffmpeg-transcode-94e21e10-1fd5-4749-8cc1-a88bd102b9e2_1.txt

[Luke 37069]

On 6/11/2023 at 8:40 PM, Baenwort said:

So I'm not sure if this is related but the symptoms are similar. The original complaint video is now working after a Roku client update.

Works find via webclient using chrome browser.

Fails to run when using Roku client

Attached logs are from attempting to view the video on the Roku client. If you want the successful web client log please let me know.

 

 

ffmpeg-transcode-31737d67-2d7b-4c80-a9ab-764c32de0b92_1.txt 21.91 kB · 0 downloads ffmpeg-transcode-b12c088f-d46a-4803-93d9-9d5b0f594316_1.txt 21.69 kB · 0 downloads ffmpeg-transcode-42b94641-aece-4e6c-ab23-50f6e772df14_1.txt 16.58 kB · 0 downloads ffmpeg-transcode-2c5b0724-6886-4690-bdb2-db1b8fcab823_1.txt 21.91 kB · 0 downloads ffmpeg-transcode-6841bb79-1e27-47ce-bbc8-d34579e6a831_1.txt 21.69 kB · 0 downloads ffmpeg-transcode-1de3fb8a-1799-4cdb-86fe-30c47de33050_1.txt 21.82 kB · 0 downloads ffmpeg-transcode-1ce0d2eb-1d59-41a8-be39-e6759e47d41e_1.txt 16.59 kB · 0 downloads ffmpeg-transcode-760572b6-17fc-446b-9d40-3cbb82ba0c8f_1.txt 21.91 kB · 0 downloads ffmpeg-transcode-c9c04e24-aa6f-49b8-bacb-10e8b1a9b5ac_1.txt 21.69 kB · 0 downloads ffmpeg-transcode-8b555168-2804-4e8d-9de7-77d6b6771241_1.txt 16.59 kB · 0 downloads embyserver.txt 7.92 MB · 0 downloads ffmpeg-transcode-94e21e10-1fd5-4749-8cc1-a88bd102b9e2_1.txt 22.85 kB · 0 downloads

Hi, I don't quite understand. Is this a different video now?

[Baenwort 97]

Yes but same error pattern. Only happens on Roku and not webclients. Attempts to play multiple times about 5 seconds apart. Gives the same error message.