mrbenjaminryder 0 Posted May 28, 2023 Share Posted May 28, 2023 Hello, My Live TV guide appears to be using Parental Ratings from another country. For example on the LOTR below it is displaying PG-13 which isn't used in the UK, it should be 12A. Another example is Inspector Morse showing a rating of 'G'. In the UK this would be 'U'. Any idea where I need to look to check I have it set right? Thanks. Link to comment Share on other sites More sharing options...
Luke 37112 Posted May 28, 2023 Share Posted May 28, 2023 Hi, what guide data did you configure? Link to comment Share on other sites More sharing options...
mrbenjaminryder 0 Posted May 29, 2023 Author Share Posted May 29, 2023 Hi Luke, Please see attached images.. Link to comment Share on other sites More sharing options...
Luke 37112 Posted May 29, 2023 Share Posted May 29, 2023 OK, @Carlocan report this to our guide data provider. Thanks. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted May 30, 2023 Share Posted May 30, 2023 @mrbenjaminryder Any chance you could run a test for me? I'd like for you to remove the guide listing for Canada and then refresh. Link to comment Share on other sites More sharing options...
mrbenjaminryder 0 Posted May 30, 2023 Author Share Posted May 30, 2023 3 minutes ago, Carlo said: @mrbenjaminryder Any chance you could run a test for me? I'd like for you to remove the guide listing for Canada and then refresh. Yep, will give this a go. However I use that for NHL channels so wouldn't be a long term solution. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted May 30, 2023 Share Posted May 30, 2023 I just want to verify the Server isn't pulling movie/show info for some reason from the Canada feed which use different Parental ratings then the UK. Link to comment Share on other sites More sharing options...
mrbenjaminryder 0 Posted May 30, 2023 Author Share Posted May 30, 2023 No change. Showing as R, but in the UK is rated as 15 (according to the BBFC) Thanks for investigating. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted May 30, 2023 Share Posted May 30, 2023 Sending you a PM. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted May 30, 2023 Share Posted May 30, 2023 Thanks, I can duplicate this. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted June 4, 2023 Share Posted June 4, 2023 On 5/30/2023 at 2:36 AM, mrbenjaminryder said: No change. Showing as R, but in the UK is rated as 15 (according to the BBFC) Thanks for investigating. Do a quick check for me and let me know what country code and language is set for this library? Link to comment Share on other sites More sharing options...
mrbenjaminryder 0 Posted April 6 Author Share Posted April 6 Hello, I'm still experiencing the wrong Parental Ratings in the guide.. Do you know if this bug got fixed? Is there anything I need to change my end to get it to show UK ratings? Link to comment Share on other sites More sharing options...
Luke 37112 Posted April 9 Share Posted April 9 On 4/6/2024 at 5:32 AM, mrbenjaminryder said: Hello, I'm still experiencing the wrong Parental Ratings in the guide.. Do you know if this bug got fixed? Is there anything I need to change my end to get it to show UK ratings? HI, we'll look into what our guide data source offers but I believe they are just sending back the original rating from the show. Link to comment Share on other sites More sharing options...
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