Erdrick 1 Posted May 17, 2023 Share Posted May 17, 2023 I have an issue where users cannot login to the webportal unless I check the box that allows them to manage the server. The web login fails unless I check that box. I have users that I do not want to have access to that. Am I missing something here? Link to comment Share on other sites More sharing options...
Luke 37119 Posted May 17, 2023 Share Posted May 17, 2023 Hi, what exactly do you mean by fails? Link to comment Share on other sites More sharing options...
Erdrick 1 Posted May 17, 2023 Author Share Posted May 17, 2023 (edited) It says "Invalid username or password. Please try again.". As soon as I check the box to allow the user to manage the server (and save), it logs right in. Edited May 17, 2023 by Erdrick Link to comment Share on other sites More sharing options...
Luke 37119 Posted May 17, 2023 Share Posted May 17, 2023 What other user permissions have you set or Emby server network options? Link to comment Share on other sites More sharing options...
Erdrick 1 Posted May 17, 2023 Author Share Posted May 17, 2023 99% of everything I left default. I just noticed that the network setting has whitelist selected. Changed to blacklist, no change. This happens to all users on the system. Link to comment Share on other sites More sharing options...
Erdrick 1 Posted May 17, 2023 Author Share Posted May 17, 2023 The fact that I can connect with that option activated, seems to suggest that the issue is within a setting in Emby, not my Synology settings. Link to comment Share on other sites More sharing options...
Luke 37119 Posted May 17, 2023 Share Posted May 17, 2023 How did you configure their password options? Link to comment Share on other sites More sharing options...
Erdrick 1 Posted May 17, 2023 Author Share Posted May 17, 2023 (edited) Below is the only password option I see. Users are connecting from the WAN side of the network, via a URL, not an IP address. Although, that shouldn't have anything to do with this issue. Edited May 17, 2023 by Erdrick Link to comment Share on other sites More sharing options...
Erdrick 1 Posted May 17, 2023 Author Share Posted May 17, 2023 Here are the network settings, but not much in there and I don't believe I ever changed anything. Link to comment Share on other sites More sharing options...
Luke 37119 Posted May 17, 2023 Share Posted May 17, 2023 So maybe you're just entering the wrong password? I can't really think of anything else. Are you possibly confusing the difference between local users on your server and our Emby Connect login? Link to comment Share on other sites More sharing options...
Erdrick 1 Posted May 17, 2023 Author Share Posted May 17, 2023 (edited) No, I am using the Emby login information. I am not using Emby Connect login. This is direct connection to my home server via a web browser. The website remembers the password. The password is right because it works if I allow the user to manage the server. As soon as I uncheck "Allow user to manage the server" and save, the user can't login. It says "Invalid username or password. Please try again.". Recheck it and save, logs right in. It doesn't make sense. It is like it is functioning as the "Allow remote connections to this Emby server." checkbox. Is it possible they got swapped? These users are friends and family, so I don't believe they would mess with the server setting but I would prefer to be able to not give them that access to protect them from themselves. Edited May 17, 2023 by Erdrick Link to comment Share on other sites More sharing options...
Luke 37119 Posted May 17, 2023 Share Posted May 17, 2023 OK please attach the emby server log from a failed attempt. Perhaps I'll be able to spot something there. How to Report a Problem Thanks. Link to comment Share on other sites More sharing options...
Erdrick 1 Posted May 17, 2023 Author Share Posted May 17, 2023 I can see in the log, it says "user is not allowed to access" from this device. Link to comment Share on other sites More sharing options...
Erdrick 1 Posted May 17, 2023 Author Share Posted May 17, 2023 Here is where it allows me to log in, after I enable server management. Link to comment Share on other sites More sharing options...
Luke 37119 Posted May 17, 2023 Share Posted May 17, 2023 OK so you must have configured user device access. Try undoing that and granting them access to all devices. The reason why it's working when they are admins is because admins are excluded from that filter. Link to comment Share on other sites More sharing options...
Erdrick 1 Posted May 18, 2023 Author Share Posted May 18, 2023 If you could direct me to where that setting is, I would be forever grateful. I have gone through all the setting so many times. I don't see any setting that mentions that. Link to comment Share on other sites More sharing options...
Erdrick 1 Posted May 18, 2023 Author Share Posted May 18, 2023 Never mind, I found it. That option is not there when the manage server option is selected. Thanks for all your help. 1 Link to comment Share on other sites More sharing options...
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