New Samsung TV fails to play several live tv channels

[Cr8iveLosr 53]

Remote family member purchased a new Samsung TV to replace an aging one. installed latest available emby app from store and now live tv fails on multiple channels. previous tv and version did not have these issues. as well as other devices in and out of network. issue appears to be exclusive to this TV and its emby app only

Had them test channels that fail and that work.

using latest Emby beta and app Emby for Samsung 1.4.8

clean logs attached.

embyserver.txt ffmpeg-directstream-121fd278-cead-40a0-92e7-853080639f22_1.txt ffmpeg-directstream-5305a872-7f4a-4573-9dd8-3cbfdb4ec7f5_1.txt ffmpeg-directstream-6f43a0e1-8a67-43e0-9ea2-b44480c4995f_1.txt ffmpeg-directstream-14987bc0-7c7c-41ec-b35b-cdc87478fc4f_1.txt ffmpeg-directstream-73e32bb2-46ba-4fa2-a8a9-5b149287d868_1.txt ffmpeg-directstream-5d8e1196-4666-481b-ab87-33600e95c255_1.txt

[Luke 37069]

Hi, what exactly happens?

[Cr8iveLosr 53]

Playback error 

[SamES 890]

@Luke, why would this be in the logs?

"RequiredHttpHeaders":{"User-Agent":"ExoPlayer","Referrer":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/94.0.4606.61 Safari/537.36"}

2023-05-16 00:42:27.766 Info MediaSourceManager: Live stream opened: {"Protocol":"Http","Id":"c2ad3ca69abf5bd1f0b3c8551b4a5714","Path":"http://127.0.0.1:8096/LiveTv/LiveStreamFiles/b7520b0a88184ac49cf88bcd80698f92/stream.ts","Type":"Default","Container":"mpegts","IsRemote":false,"ContainerStartTimeTicks":387899989330,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":false,"IsInfiniteStream":true,"RequiresOpening":true,"RequiresClosing":true,"LiveStreamId":"06044cf0e6f93cdae5f285c9ecfaaeb4_01413a525b3a9622ce6fdf19f7dde354_c2ad3ca69abf5bd1f0b3c8551b4a5714","RequiresLooping":false,"SupportsProbing":false,"MediaStreams":[{"Codec":"h264","StreamStartTimeTicks":387900179330,"TimeBase":"1/90000","VideoRange":"SDR","DisplayTitle":"1080p H264","NalLengthSize":"0","IsInterlaced":false,"BitRate":20000000,"BitDepth":8,"RefFrames":1,"IsDefault":false,"IsForced":false,"Height":1080,"Width":1920,"AverageFrameRate":59.94006,"RealFrameRate":59.94006,"Profile":"High","Type":"Video","AspectRatio":"16:9","Index":0,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Protocol":"File","PixelFormat":"yuv420p","Level":42,"IsAnamorphic":false,"ExtendedVideoType":"None","ExtendedVideoSubtype":"None"},{"Codec":"aac","StreamStartTimeTicks":387899989330,"TimeBase":"1/90000","DisplayTitle":"Und AAC stereo","IsInterlaced":false,"ChannelLayout":"stereo","BitRate":196593,"Channels":2,"SampleRate":48000,"IsDefault":false,"IsForced":false,"Profile":"LC","Type":"Audio","Index":1,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Protocol":"File","ExtendedVideoType":"None","ExtendedVideoSubtype":"None"},{"Codec":"eia_608","StreamStartTimeTicks":387900179330,"TimeBase":"1/90000","Title":"Closed Captions 1","DisplayTitle":"Und (Default EIA_608)","IsInterlaced":false,"IsDefault":true,"IsForced":false,"Type":"Subtitle","Index":100,"IsExternal":false,"IsTextSubtitleStream":true,"SupportsExternalStream":false,"Protocol":"File","ExtendedVideoType":"None","ExtendedVideoSubtype":"None","SubtitleLocationType":"VideoSideData"}],"Formats":[],"Bitrate":20196593,"RequiredHttpHeaders":{"User-Agent":"ExoPlayer","Referrer":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/94.0.4606.61 Safari/537.36"},"ReadAtNativeFramerate":false,"DefaultAudioStreamIndex":1}
2

[Luke 37069]

7 hours ago, SamES said:

@Luke, why would this be in the logs?

"RequiredHttpHeaders":{"User-Agent":"ExoPlayer","Referrer":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/94.0.4606.61 Safari/537.36"}

2023-05-16 00:42:27.766 Info MediaSourceManager: Live stream opened: {"Protocol":"Http","Id":"c2ad3ca69abf5bd1f0b3c8551b4a5714","Path":"http://127.0.0.1:8096/LiveTv/LiveStreamFiles/b7520b0a88184ac49cf88bcd80698f92/stream.ts","Type":"Default","Container":"mpegts","IsRemote":false,"ContainerStartTimeTicks":387899989330,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":false,"IsInfiniteStream":true,"RequiresOpening":true,"RequiresClosing":true,"LiveStreamId":"06044cf0e6f93cdae5f285c9ecfaaeb4_01413a525b3a9622ce6fdf19f7dde354_c2ad3ca69abf5bd1f0b3c8551b4a5714","RequiresLooping":false,"SupportsProbing":false,"MediaStreams":[{"Codec":"h264","StreamStartTimeTicks":387900179330,"TimeBase":"1/90000","VideoRange":"SDR","DisplayTitle":"1080p H264","NalLengthSize":"0","IsInterlaced":false,"BitRate":20000000,"BitDepth":8,"RefFrames":1,"IsDefault":false,"IsForced":false,"Height":1080,"Width":1920,"AverageFrameRate":59.94006,"RealFrameRate":59.94006,"Profile":"High","Type":"Video","AspectRatio":"16:9","Index":0,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Protocol":"File","PixelFormat":"yuv420p","Level":42,"IsAnamorphic":false,"ExtendedVideoType":"None","ExtendedVideoSubtype":"None"},{"Codec":"aac","StreamStartTimeTicks":387899989330,"TimeBase":"1/90000","DisplayTitle":"Und AAC stereo","IsInterlaced":false,"ChannelLayout":"stereo","BitRate":196593,"Channels":2,"SampleRate":48000,"IsDefault":false,"IsForced":false,"Profile":"LC","Type":"Audio","Index":1,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Protocol":"File","ExtendedVideoType":"None","ExtendedVideoSubtype":"None"},{"Codec":"eia_608","StreamStartTimeTicks":387900179330,"TimeBase":"1/90000","Title":"Closed Captions 1","DisplayTitle":"Und (Default EIA_608)","IsInterlaced":false,"IsDefault":true,"IsForced":false,"Type":"Subtitle","Index":100,"IsExternal":false,"IsTextSubtitleStream":true,"SupportsExternalStream":false,"Protocol":"File","ExtendedVideoType":"None","ExtendedVideoSubtype":"None","SubtitleLocationType":"VideoSideData"}],"Formats":[],"Bitrate":20196593,"RequiredHttpHeaders":{"User-Agent":"ExoPlayer","Referrer":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/94.0.4606.61 Safari/537.36"},"ReadAtNativeFramerate":false,"DefaultAudioStreamIndex":1}
2

That’s just coming from his live TV setup.

[Luke 37069]

@Cr8iveLosrare you still running into this?

[Cr8iveLosr 53]

20 hours ago, Luke said:

@Cr8iveLosrare you still running into this?

nothing has changed.

[SamES 890]

From what I can see, the app tried to DirectPlay but was unable to play (this is triggered by the Samsung player used in the Emby app).

The server then tries to DirectStream the file but it appears that it can't do it quickly enough (speed value is < 1.0x)

00:42:48.232 elapsed=00:00:00.00 frame=    0 fps=0.0 q=-1.0 size=N/A time=00:00:00.00 bitrate=N/A throttle=off speed=   0x    
00:42:48.234 [segment @ 0x1680400] Opening '/var/lib/emby/transcoding-temp/A2D881/A2D881.m3u8.tmp' for writing
00:42:48.234 SegmentComplete=video:0 Index=0 Start=0.000000 End=3.130978 Duration=3.130978 offset_pts=0 start_pts=0 Frames=119 filename=hls/A2D881/A2D881_0.ts
00:42:48.234 [segment @ 0x1680400] Opening '/var/lib/emby/transcoding-temp/A2D881/A2D881_1.ts.tmp' for writing
00:42:49.134 elapsed=00:00:00.90 frame=  170 fps=0.0 q=-1.0 size=N/A time=-00:00:00.07 bitrate=N/A throttle=off speed=N/A    
00:42:50.134 elapsed=00:00:01.90 frame=  234 fps=123 q=-1.0 size=N/A time=00:00:01.03 bitrate=N/A throttle=off speed=0.546x    
00:42:51.134 elapsed=00:00:02.90 frame=  296 fps=102 q=-1.0 size=N/A time=00:00:02.06 bitrate=N/A throttle=off speed=0.711x    
00:42:51.134 [segment @ 0x1680400] Opening '/var/lib/emby/transcoding-temp/A2D881/A2D881.m3u8.tmp' for writing
00:42:51.135 SegmentComplete=video:0 Index=1 Start=3.130989 End=6.350867 Duration=3.219878 offset_pts=0 start_pts=3130989 Frames=193 filename=hls/A2D881/A2D881_1.ts
00:42:51.135 [segment @ 0x1680400] Opening '/var/lib/emby/transcoding-temp/A2D881/A2D881_2.ts.tmp' for writing
00:42:52.135 elapsed=00:00:03.90 frame=  336 fps= 86 q=-1.0 size=N/A time=00:00:02.74 bitrate=N/A throttle=off speed=0.704x   

I can't say that the speed issue is the only problem, but it's probably enough to cause it to fail.

[Cr8iveLosr 53]

15 hours ago, SamES said:

From what I can see, the app tried to DirectPlay but was unable to play (this is triggered by the Samsung player used in the Emby app).

The server then tries to DirectStream the file but it appears that it can't do it quickly enough (speed value is < 1.0x)

I can't say that the speed issue is the only problem, but it's probably enough to cause it to fail.

any solution to this?  correctly the problem is singled out to this one device.. the previous Samsung model on same network has zero issues. and again it only happening on some channels. But not others,

 

thanks

[Luke 37069]

Hi, if you enable the dlna server in emby server dlna settings, then use the Samsung dlna browser, are you able to play those same channels that way?

[SamES 890]

On 25/05/2023 at 10:15, Cr8iveLosr said:

any solution to this?  correctly the problem is singled out to this one device.. the previous Samsung model on same network has zero issues. and again it only happening on some channels. But not others,

 

thanks

If you make a short recording of this channel on the server (10 minutes) , what happens if you try and play the completed recording on the TV?

[Cr8iveLosr 53]

On 5/26/2023 at 5:45 AM, SamES said:

If you make a short recording of this channel on the server (10 minutes) , what happens if you try and play the completed recording on the TV?

The "playback error" issue is singled out to this new Samsung tv. previous Samsung in same household does not have any issues with any live channels, and it's not just one channel. its appears very random/selective but always the same channels if you follow. I take it the various logs showing working and none working channels didn't give much insight on the root cause? I only use emby for Live TV. No other media. most plugins are uninstalled including DLNA. Emby Server it not on same network as device with issue.

Thanks.

[SamES 890]

4 hours ago, Cr8iveLosr said:

The "playback error" issue is singled out to this new Samsung tv. previous Samsung in same household does not have any issues with any live channels, and it's not just one channel. its appears very random/selective but always the same channels if you follow. I take it the various logs showing working and none working channels didn't give much insight on the root cause? I only use emby for Live TV. No other media. most plugins are uninstalled including DLNA. Emby Server it not on same network as device with issue.

Thanks.

Every year Samsung make changes to the firmware and what works correctly one year isn't guaranteed for the next.  We have seen this numerous times.  Unfortunately for DirectPlay issues there is generally not much we can do as we don't do anything to the media stream other than pass it to the TV's built-in player.

Did you do this test as it might give us more useful information about what the real problem is?

On 26/05/2023 at 22:45, SamES said:

If you make a short recording of this channel on the server (10 minutes) , what happens if you try and play the completed recording on the TV?

 

[Cr8iveLosr 53]

On 5/29/2023 at 2:54 PM, SamES said:

Did you do this test as it might give us more useful information about what the real problem is?

 

will try and get fresh logs soon I can.

thanks