sobeitjedi 4 Posted May 2, 2023 Share Posted May 2, 2023 Hi. Have been using Emby for a number of years and love it - fantastic product and I've got a paid Premier account. I use it on my laptop (Windows), kids use on their Android tablets but we all primarily use on our TV. We've recently upgraded from an LG TV (about 5 years old) to a Samsung 2021 model. Everything would play via Emby on the LG tv, but I'm not having much success with playback on the Samsung TV with the same files (which play fine on other devices). Can someone help with a resolution or give some advice? It's very hit and miss. Typical error on the Samsung TV is: "Playback Error No compatible streams are currently available. Please try again later or contact your system administrator for details" Best advice I'm being given at the minute is to switch to Jellyfin or Plex, but I'd really rather not. Link to comment Share on other sites More sharing options...
Luke 37071 Posted May 2, 2023 Share Posted May 2, 2023 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks! Link to comment Share on other sites More sharing options...
sobeitjedi 4 Posted May 2, 2023 Author Share Posted May 2, 2023 ffmpeg-transcode-38fb2061-da7c-4c9e-804c-20cbea0ebe57_1.txt Is that right? Link to comment Share on other sites More sharing options...
Luke 37071 Posted May 2, 2023 Share Posted May 2, 2023 And the main emby server log as well? Link to comment Share on other sites More sharing options...
sobeitjedi 4 Posted May 2, 2023 Author Share Posted May 2, 2023 embyserver.txt Link to comment Share on other sites More sharing options...
SamES 890 Posted May 3, 2023 Share Posted May 3, 2023 Can you please copy one of the files to a USB drive and connect to the TV and try and play using the TV's built in media player? This looks like an old encoding and something I've noticed over recent years is that there are formats that work on older TV's no longer work on newer TV's. We've seen this with some mpeg and avi files. I suspect this is the case as playback is initially failing (which I suspect is a result of the file not being supported). Testing it via USB will help confirm this. What hardware is the server running on? It doesn't appear to be very powerful as it is unable to transcode the file fast enough to allow playback. Are these live tv recordings? Link to comment Share on other sites More sharing options...
sobeitjedi 4 Posted May 3, 2023 Author Share Posted May 3, 2023 I'm not in front of my TV at the moment, but I can tell you that the files that fail to play via Emby, are able to be played from the NAS on the the Synology app on the Samsung TV (the interface is poor though - not as great as Emby). The hardware is a Synology NAS DS215j - agree it's not that powerful, but all the files work on other devices. Link to comment Share on other sites More sharing options...
SamES 890 Posted May 3, 2023 Share Posted May 3, 2023 3 minutes ago, sobeitjedi said: are able to be played from the NAS on the the Synology app on the Samsung TV (the interface is poor though - not as great as Emby). How do you play these? Is that using a DLNA media server function on the NAS? Link to comment Share on other sites More sharing options...
sobeitjedi 4 Posted May 3, 2023 Author Share Posted May 3, 2023 No, it's using the Synology app on the TV - think it's called DS Video? Link to comment Share on other sites More sharing options...
SamES 890 Posted May 3, 2023 Share Posted May 3, 2023 7 minutes ago, sobeitjedi said: No, it's using the Synology app on the TV - think it's called DS Video? Thanks. I would suggest testing with a USB drive and let me know the result, then we can work out what to do next. Link to comment Share on other sites More sharing options...
sobeitjedi 4 Posted May 3, 2023 Author Share Posted May 3, 2023 Ok, will try later today Link to comment Share on other sites More sharing options...
sobeitjedi 4 Posted May 3, 2023 Author Share Posted May 3, 2023 Ok, just tried putting the file on a USB - played perfectly (and quickly) using the TV's native media player Link to comment Share on other sites More sharing options...
sobeitjedi 4 Posted May 3, 2023 Author Share Posted May 3, 2023 The Synology app I can use to play media from my NAS is indeed called DS Video. So the file plays using USB, DS Video, just not through Emby. Link to comment Share on other sites More sharing options...
maxiniedermeier 15 Posted May 3, 2023 Share Posted May 3, 2023 Hi, Just saw the Post and Remembered a similar Thread i started a while ago Time. The Problem "was", (is) that the DVD MKV´s always get Transcoded "Direct Play error" even if the Files Play Fine via USB. When Subtitles are Turned on the Debug info turns to "Transcode Subtitle Format not supported" but via USB it Works also Well. Link to comment Share on other sites More sharing options...
sobeitjedi 4 Posted May 3, 2023 Author Share Posted May 3, 2023 Not sure I follow - What is the solution? Link to comment Share on other sites More sharing options...
Luke 37071 Posted May 3, 2023 Share Posted May 3, 2023 12 minutes ago, sobeitjedi said: Not sure I follow - What is the solution? Can you try this usb version of the app: tizen.zip It will put up a message on screen of the error code that we're getting from the player that's causing us to switch to server transcoding. Thanks. Link to comment Share on other sites More sharing options...
sobeitjedi 4 Posted May 3, 2023 Author Share Posted May 3, 2023 Not quite sure what I need to do with the zip file? Link to comment Share on other sites More sharing options...
Luke 37071 Posted May 3, 2023 Share Posted May 3, 2023 4 minutes ago, sobeitjedi said: Not quite sure what I need to do with the zip file? instructions are here: Except just use the build I gave you rather than the one in the instructions. Thanks. 1 Link to comment Share on other sites More sharing options...
sobeitjedi 4 Posted May 3, 2023 Author Share Posted May 3, 2023 Ok, understood - will give this a try tomorrow and report back 1 Link to comment Share on other sites More sharing options...
SamES 890 Posted May 3, 2023 Share Posted May 3, 2023 1 hour ago, sobeitjedi said: Ok, understood - will give this a try tomorrow and report back Can you please also send me a link via PM to a download of one of the files? Thanks Link to comment Share on other sites More sharing options...
sobeitjedi 4 Posted May 4, 2023 Author Share Posted May 4, 2023 Ok, the USB installer ran. I assume it ran successfully - Emby For Samsung 1.5.4 is now displayed (but not sure what version it was on before the installer ran). However the media file still does not play - same error. Link to comment Share on other sites More sharing options...
sobeitjedi 4 Posted May 4, 2023 Author Share Posted May 4, 2023 9 hours ago, SamES said: Can you please also send me a link via PM to a download of one of the files? Thanks On it's way Link to comment Share on other sites More sharing options...
Luke 37071 Posted May 4, 2023 Share Posted May 4, 2023 8 hours ago, sobeitjedi said: Ok, the USB installer ran. I assume it ran successfully - Emby For Samsung 1.5.4 is now displayed (but not sure what version it was on before the installer ran). However the media file still does not play - same error. Do you get an onscreen toast with a message? That’s what I want to know. Thanks. Link to comment Share on other sites More sharing options...
sobeitjedi 4 Posted May 4, 2023 Author Share Posted May 4, 2023 I don't know what an onscreen toast is, so I'll say no, I didn't get one. When I play the file, just get a ring/circle that spins for quite a while, then the screen goes black, then I get the original error. Link to comment Share on other sites More sharing options...
Luke 37071 Posted May 7, 2023 Share Posted May 7, 2023 Can you try it again and look out for a message that comes up in the corner and goes away in a few seconds? Link to comment Share on other sites More sharing options...
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