Chuckhome 0 Posted April 25, 2023 Share Posted April 25, 2023 (edited) Hi, I have used Emby under DSM 7.1.1 well for last one month. Today I tried to set External IP instead of internal IP 192.168.0.xxx on the Emby dash board. After that, I couldn't access to Emby Server, even worse is that I couldn't open Emby Server at Synology DSM. The web said "Forbidden". How can I re-access Emby Dash Board to reset IP? Edited April 25, 2023 by Chuckhome Link to comment Share on other sites More sharing options...
Luke 37066 Posted April 25, 2023 Share Posted April 25, 2023 Hi, please attach the Emby server log. How to Report a Problem Thanks. Link to comment Share on other sites More sharing options...
Chuckhome 0 Posted April 26, 2023 Author Share Posted April 26, 2023 Thanks, Luke, What I could find in Windows is only 'server-install.log', nothing-else I could find in Windows. server-install.log Link to comment Share on other sites More sharing options...
Chuckhome 0 Posted April 26, 2023 Author Share Posted April 26, 2023 Hi Luke, Regarding requested Emby server logs, I have difficulty using the web interface. Also I couldn't find any of "Emby-Server\logs" folder through whole my computer. I hope you to support me even under my bad knowledge. Link to comment Share on other sites More sharing options...
Luke 37066 Posted April 26, 2023 Share Posted April 26, 2023 HI, you should be able to get log files from C:\Users\chuck\AppData\Roaming\Emby-Server\logs Thanks. Link to comment Share on other sites More sharing options...
Chuckhome 0 Posted April 26, 2023 Author Share Posted April 26, 2023 Link to comment Share on other sites More sharing options...
Chuckhome 0 Posted April 26, 2023 Author Share Posted April 26, 2023 There is no "Emby-Server" folder as you can see in the attachment. By the way, I installed Emby again into Volume 2 instead of Volume 1, then it works perfectly. But I want to know why I cannot open Emby (error message: 'Forbidden') when I installed it in Volume 1 again. Link to comment Share on other sites More sharing options...
Luke 37066 Posted April 27, 2023 Share Posted April 27, 2023 Sorry are you asking about Windows or Synology? Because you posted a windows install log so that's why I mentioned the windows path to find log files. The logs path for Synology is normally /var/packages/EmbyServer/var/logs Are there any there? What version of Emby Server are you running? Link to comment Share on other sites More sharing options...
Chuckhome 0 Posted April 27, 2023 Author Share Posted April 27, 2023 I am asking Synology. Version 4.7.11.0 When I installed Emby Server on Volume 1 of my synology NAS HDD, it worked well. After I tried to change IP, ev everything was stopped. I clouln't even open Emby Server. The error message was 'Forbidden', and I coudn't find any logs without opening Emby server. One day after I install on Volume 2 of my Synology NAS HDD, it owrks well. But I want to install it again on Volume 1. Link to comment Share on other sites More sharing options...
Luke 37066 Posted April 27, 2023 Share Posted April 27, 2023 Did you check the folder I mentioned above? Link to comment Share on other sites More sharing options...
Chuckhome 0 Posted April 27, 2023 Author Share Posted April 27, 2023 Do you mean " /var/packages/EmbyServer/var/logs"? Where? Windows or Synology? Link to comment Share on other sites More sharing options...
Luke 37066 Posted April 27, 2023 Share Posted April 27, 2023 40 minutes ago, Chuckhome said: Do you mean " /var/packages/EmbyServer/var/logs"? Where? Windows or Synology? That's for Synology. Can you check that? Link to comment Share on other sites More sharing options...
Chuckhome 0 Posted April 27, 2023 Author Share Posted April 27, 2023 HI Luke, I am so sorry, but I am a novice in NAS and I really don't know where I can find the fold " /var/packages/EmbyServer/var/logs". As I explained, I cannot open Emby Server app under DSM 7. Can you be a little more specific? Link to comment Share on other sites More sharing options...
Luke 37066 Posted April 28, 2023 Share Posted April 28, 2023 Ok @cayars can jump on with you and take a look at what’s going on. Thanks. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted April 29, 2023 Share Posted April 29, 2023 BTW, sent a message to @Chuckhometo setup a remote support session. 1 Link to comment Share on other sites More sharing options...
NoWorries1968 7 Posted June 27, 2023 Share Posted June 27, 2023 I just updated to DSM 7.2 with the most recent Synology beta. @Carlo All was working perfectly prior to 7.2 update which required the 7.2 Emby version update. I get the "forbidden" message via HTML and cannot access the dashboard to get logs, or change any settings. Other clients seem to be fine (e.g., AppleTV, Shield, Roku) Please help, thanks. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted June 28, 2023 Share Posted June 28, 2023 Sorry to hear that. Got a few questions for you to try and understand this a bit more. No right or wrong answers, so don't think the questions are suggesting you should be doing anything different. What version of the Server were you running prior? Can you show me a screen shot of the "forbidden" message you are seeing? Do you get this message in a browser when trying to connect? If so, have you tried a different browser? Were you always trying to login with you admin account? Did you try logging in with a non admin account? Did you try logging in from a browser from the Internet vs your local LAN? Are the three devices you mentioned, AppleTV, Shield & Roku) all ran from your local LAN? Was it the same username you got the forbidden message with? Link to comment Share on other sites More sharing options...
heathherd 0 Posted January 24 Share Posted January 24 Hi, I am receiving the same issue on my Synology NAS, info is as follows - Synology Version DS1019+ Current DSM version: DSM 7.2.1-69057 Update 3 Emby Version - Logs uploaded embyserver.txt hardware_detection-63841678109.txt embyserver-63841677927.txt Link to comment Share on other sites More sharing options...
Luke 37066 Posted January 24 Share Posted January 24 4 hours ago, heathherd said: Hi, I am receiving the same issue on my Synology NAS, info is as follows - Synology Version DS1019+ Current DSM version: DSM 7.2.1-69057 Update 3 Emby Version - Logs uploaded embyserver.txt 97.98 kB · 0 downloads hardware_detection-63841678109.txt 252.12 kB · 0 downloads embyserver-63841677927.txt 7.9 kB · 0 downloads Hi there, what address is in the browser address bar? Link to comment Share on other sites More sharing options...
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