nglunma18 0 Posted April 20, 2023 Posted April 20, 2023 Hi, I recently bought a FireCube 3rd Gen and have generally been impressed with it so far, after using Emby on Roku sticks and a Roku steambar without issue for years. However, I'm noticing repeated freezing of films through Emby on the FC but when trying them on Plex, they play perfectly all the time. I've side loaded the Android (non TV version) of Emby too and that's been better but still with repeated freezing. The freezing doesn't happen at the same point in the files in question, and are playing off a Synology DS218+ which plays the same content upstairs on the Roku streambar. I've not had to troubleshoot an issue like this so any advice would be great as to a starting point please. Thanks
ebr 15353 Posted April 20, 2023 Posted April 20, 2023 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!
nglunma18 0 Posted April 22, 2023 Author Posted April 22, 2023 Hi, Here's the file. The film that was playing was "Luck" which did the freezing and then unfreezing as mentioned above. Thanks embyserver.txt
Luke 38502 Posted April 24, 2023 Posted April 24, 2023 Hi. Can you try sideloading our standard android app on the same device and see how that compares? https://emby.media/emby-for-android.html Thanks.
nglunma18 0 Posted April 24, 2023 Author Posted April 24, 2023 Hi Sorry, should have mentioned that I did already try that and whilst it's a little better the same thing happens, just less frequently. Thanks
Luke 38502 Posted April 24, 2023 Posted April 24, 2023 2 minutes ago, nglunma18 said: Hi Sorry, should have mentioned that I did already try that and whilst it's a little better the same thing happens, just less frequently. Thanks Hi, what version number did you try?
nglunma18 0 Posted May 1, 2023 Author Posted May 1, 2023 It's just happened again watching the Gruffalo's Child on the Android app side loaded on the Cube. Any reasons in the logs showing what's happening? embyserver (1).txt
echoxxzz 22 Posted May 2, 2023 Posted May 2, 2023 Ever since Amazon pushed out an update to my two FireTV sticks last week have the same problem of random freezes for about 10-15 seconds. This occurs using the FireTV app and the Standard Android app.
echoxxzz 22 Posted May 4, 2023 Posted May 4, 2023 Yes, but only when using FireTV 4K sticks that are running the latest 6.x FireTV O/S. If I use a FireTV stick Lite or a 4K Max stick using FireTV 7.x it's fine.
nglunma18 0 Posted May 4, 2023 Author Posted May 4, 2023 I'm still having the same problems with FireCube 3rd Gen. Has been happening since I got it back in March
Luke 38502 Posted May 14, 2023 Posted May 14, 2023 Hi. Can you try sideloading our standard android app on the same device and see how that compares? https://emby.media/emby-for-android.html Thanks.
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