paillat 0 Posted March 5, 2023 Share Posted March 5, 2023 (edited) APP: Emby Theater on Windows 10 64 Fresh Install Issue: When loading any video media, it remains stuck on the rotating loading screen. Works fine everywhere else (browser, mobile apps and emby theater on my laptop) Expected behavior: The media should load and stream without any issues. Not expected behavior: The app should not remain stuck on the loading screen. Steps Taken: Uninstalled and reinstalled the app, making sure to delete all traces of the previous installation. Reinstalled Windows. Deleted the electron folder. Emby theater logs are attached. theater-63813647796.txt Edited March 5, 2023 by paillat Link to comment Share on other sites More sharing options...
Abobader 2945 Posted March 5, 2023 Share Posted March 5, 2023 Hello paillat, ** This is an auto reply ** Please wait for someone from staff support or our members to reply to you. It's recommended to provide more info, as it explain in this thread: Thank you. Emby Team Link to comment Share on other sites More sharing options...
paillat 0 Posted March 5, 2023 Author Share Posted March 5, 2023 Here ar emby server logsembyserver.txt On activity tab in webui, I can see USER stopped paying MEDIA NAME. Link to comment Share on other sites More sharing options...
paillat 0 Posted March 5, 2023 Author Share Posted March 5, 2023 Just got the "No compatible stream found error". Link to comment Share on other sites More sharing options...
Luke 37071 Posted March 5, 2023 Share Posted March 5, 2023 14 minutes ago, paillat said: Just got the "No compatible stream found error". What time in the log file did the problem occur? Link to comment Share on other sites More sharing options...
paillat 0 Posted March 5, 2023 Author Share Posted March 5, 2023 6 minutes ago, Luke said: What time in the log file did the problem occur? At the end of the server log: 2023-03-05 20:24:51.382 Info Server: http/1.1 Response 200 to host1. Time: 3ms. http://host1:8096/emby/Items/2207/PlaybackInfo?UserId=ab7116cae51e4008b8e86c63e1f3679f&StartTimeTicks=0&IsPlayback=true&AutoOpenLiveStream=true&AudioStreamIndex=1&SubtitleStreamIndex=4&MediaSourceId=9127c03e6a095875fc39eb647606bcda&MaxStreamingBitrate=140000000&DirectPlayProtocols=File,Http,Rtp,Rtmp,Rtsp,Ftp&X-Emby-Client=Emby Theater&X-Emby-Device-Name=DESKTOP-0O03PPK&X-Emby-Device-Id=DESKTOP-0O03PPK&X-Emby-Client-Version=3.0.19&X-Emby-Language=fr&reqformat=json Theater logs contain almost nothing, 25 lines Link to comment Share on other sites More sharing options...
paillat 0 Posted March 5, 2023 Author Share Posted March 5, 2023 EDIT the above is when I suppose i try to stream the file. I didn't find any error directly in the logs file when i seaarched. But perhaps I missed something Link to comment Share on other sites More sharing options...
Luke 37071 Posted March 5, 2023 Share Posted March 5, 2023 Are you able to play the same content in the web app? Can you provide a log example of that? Thanks. Link to comment Share on other sites More sharing options...
paillat 0 Posted March 5, 2023 Author Share Posted March 5, 2023 2023-03-05 21:28:09.653 Info SessionManager: Playback start reported by app Emby Web 4.7.11.0 playing *****. Started at 888346 ms 2023-03-05 21:28:09.662 Debug Server: http/1.1 GET http://host1:8096/web/images/icon-512x512.png. UserAgent: Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/110.0.0.0 Safari/537.36 Edg/110.0.1587.63 2023-03-05 21:28:09.662 Debug Server: http/1.1 Response 200 to host1. Time: 0ms. http://host1:8096/web/images/icon-512x512.png 2023-03-05 21:28:09.709 Debug Server: http/1.1 Response 200 to host1. Time: 89ms. http://host1:8096/emby/Items/32/Images/Primary?height=1024&tag=6299c14d16cf8d337b68c4bfe4d4ebd8&quality=90 2023-03-05 21:28:09.768 Info Server: http/1.1 Response 204 to host1. Time: 151ms. http://host1:8096/emby/Sessions/Playing?X-Emby-Client=Emby Web&X-Emby-Device-Name=Chrome Windows&X-Emby-Device-Id=de93ec7c-e852-477b-aee0-9407ac4de936&X-Emby-Client-Version=4.7.11.0&X-Emby-Language=en-us&reqformat=json 2023-03-05 21:28:09.832 Info Server: http/1.1 POST http://host1:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby Web&X-Emby-Device-Name=Chrome Windows&X-Emby-Device-Id=de93ec7c-e852-477b-aee0-9407ac4de936&X-Emby-Client-Version=4.7.11.0&X-Emby-Language=en-us&reqformat=json. UserAgent: Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/110.0.0.0 Safari/537.36 Edg/110.0.1587.63 2023-03-05 21:28:09.833 Debug SessionManager: OnPlaybackProgress TimeUpdate fe3d2a3469a24355a0fecd6c13567ede 2023-03-05 21:28:09.952 Info Server: http/1.1 Response 204 to host1. Time: 120ms. http://host1:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby Web&X-Emby-Device-Name=Chrome Windows&X-Emby-Device-Id=de93ec7c-e852-477b-aee0-9407ac4de936&X-Emby-Client-Version=4.7.11.0&X-Emby-Language=en-us&reqformat=json 2023-03-05 21:28:10.645 Info Server: http/1.1 POST http://host1:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby Web&X-Emby-Device-Name=Chrome Windows&X-Emby-Device-Id=de93ec7c-e852-477b-aee0-9407ac4de936&X-Emby-Client-Version=4.7.11.0&X-Emby-Language=en-us&reqformat=json. UserAgent: Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/110.0.0.0 Safari/537.36 Edg/110.0.1587.63 2023-03-05 21:28:10.647 Debug SessionManager: OnPlaybackProgress Pause fe3d2a3469a24355a0fecd6c13567ede 2023-03-05 21:28:10.758 Info Server: http/1.1 Response 204 to host1. Time: 114ms. http://host1:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby Web&X-Emby-Device-Name=Chrome Windows&X-Emby-Device-Id=de93ec7c-e852-477b-aee0-9407ac4de936&X-Emby-Client-Version=4.7.11.0&X-Emby-Language=en-us&reqformat=json 2023-03-05 21:28:11.056 Info SubtitleEncoder: ProcessRun 'ffmpeg-subtitle_extract' Process exited with code 0 - Succeeded 2023-03-05 21:28:11.056 Info SubtitleEncoder: ffmpeg subtitle extraction completed for file:/****.vtt 2023-03-05 21:28:11.126 Info SubtitleEncoder: Subtitle extraction took 2,059ms for file:/S****.mkv 2023-03-05 21:28:11.134 Info Server: http/1.1 Response 200 to host1. Time: 2237ms. http://host1:8096/emby/Videos/5373/be36f2c689369b14abcf0a7f3bcab03a/Subtitles/2/0/Stream.vtt 2023-03-05 21:28:11.900 Info Server: http/1.1 Response 206 to host1. Time: 3072ms. http://host1:8096/emby/videos/5373/stream.mkv?DeviceId=de93ec7c-e852-477b-aee0-9407ac4de936&MediaSourceId=be36f2c689369b14abcf0a7f3bcab03a&Static=true&PlaySessionId=fe3d2a3469a24355a0fecd6c13567ede 2023-03-05 21:28:11.908 Info Server: http/1.1 POST http://host1:8096/emby/Sessions/Playing/Stopped?X-Emby-Client=Emby Web&X-Emby-Device-Name=Chrome Windows&X-Emby-Device-Id=de93ec7c-e852-477b-aee0-9407ac4de936&X-Emby-Client-Version=4.7.11.0&X-Emby-Language=en-us&reqformat=json. UserAgent: Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/110.0.0.0 Safari/537.36 Edg/110.0.1587.63 2023-03-05 21:28:11.909 Debug App: ReportPlaybackStopped PlaySessionId: fe3d2a3469a24355a0fecd6c13567ede 2023-03-05 21:28:11.909 Info SessionManager: Playback stopped reported by app Emby Web 4.7.11.0 playing *****. Stopped at 889379 ms above logs for playback in web browser Works great everywhere else, included in emby theater on my windows 11 arm64 laptop. Link to comment Share on other sites More sharing options...
paillat 0 Posted March 5, 2023 Author Share Posted March 5, 2023 For comparaison, here is the logs playing on emby theater on my laptop 2023-03-05 15:52:24.166 Info SessionManager: Playback start reported by app Emby Theater 3.0.19 playing *****. Started at 41 ms 2023-03-05 15:52:24.167 Info Server: http/1.1 Response 204 to host1. Time: 2ms. http://host1:8096/emby/Sessions/Playing?X-Emby-Client=Emby Theater&X-Emby-Device-Name=TABLET-6L3QROVS&X-Emby-Device-Id=TABLET-6L3QROVS&X-Emby-Client-Version=3.0.19&X-Emby-Language=fr&reqformat=json 2023-03-05 15:52:24.211 Info Server: http/1.1 POST http://host1:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby Theater&X-Emby-Device-Name=TABLET-6L3QROVS&X-Emby-Device-Id=TABLET-6L3QROVS&X-Emby-Client-Version=3.0.19&X-Emby-Language=fr&reqformat=json. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) EmbyTheater/3.0.19 Chrome/87.0.4280.141 Electron/11.5.0 Safari/537.36 2023-03-05 15:52:24.212 Debug SessionManager: OnPlaybackProgress TimeUpdate f002373b09e34d85a53b57d5d581f78b 2023-03-05 15:52:24.215 Info Server: http/1.1 Response 204 to host1. Time: 4ms. http://host1:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby Theater&X-Emby-Device-Name=TABLET-6L3QROVS&X-Emby-Device-Id=TABLET-6L3QROVS&X-Emby-Client-Version=3.0.19&X-Emby-Language=fr&reqformat=json 2023-03-05 15:52:24.463 Debug Server: http/1.1 GET http://host1:8096/emby/Items/2207/ThumbnailSet?Width=400&X-Emby-Client=Emby Theater&X-Emby-Device-Name=TABLET-6L3QROVS&X-Emby-Device-Id=TABLET-6L3QROVS&X-Emby-Client-Version=3.0.19&X-Emby-Language=fr. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) EmbyTheater/3.0.19 Chrome/87.0.4280.141 Electron/11.5.0 Safari/537.36 2023-03-05 15:52:24.464 Debug Server: http/1.1 Response 200 to host1. Time: 1ms. http://host1:8096/emby/Items/2207/ThumbnailSet?Width=400&X-Emby-Client=Emby Theater&X-Emby-Device-Name=TABLET-6L3QROVS&X-Emby-Device-Id=TABLET-6L3QROVS&X-Emby-Client-Version=3.0.19&X-Emby-Language=fr 2023-03-05 15:52:25.637 Debug Server: http/1.1 GET http://host1:8096/emby/System/WakeOnLanInfo?X-Emby-Client=Emby Theater&X-Emby-Device-Name=TABLET-6L3QROVS&X-Emby-Device-Id=TABLET-6L3QROVS&X-Emby-Client-Version=3.0.19&X-Emby-Language=fr. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) EmbyTheater/3.0.19 Chrome/87.0.4280.141 Electron/11.5.0 Safari/537.36 2023-03-05 15:52:25.641 Debug Server: http/1.1 Response 200 to host1. Time: 5ms. http://host1:8096/emby/System/WakeOnLanInfo?X-Emby-Client=Emby Theater&X-Emby-Device-Name=TABLET-6L3QROVS&X-Emby-Device-Id=TABLET-6L3QROVS&X-Emby-Client-Version=3.0.19&X-Emby-Language=fr 2023-03-05 15:52:27.308 Info Server: http/1.1 POST http://host1:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby Theater&X-Emby-Device-Name=TABLET-6L3QROVS&X-Emby-Device-Id=TABLET-6L3QROVS&X-Emby-Client-Version=3.0.19&X-Emby-Language=fr&reqformat=json. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) EmbyTheater/3.0.19 Chrome/87.0.4280.141 Electron/11.5.0 Safari/537.36 2023-03-05 15:52:27.309 Debug SessionManager: OnPlaybackProgress Pause f002373b09e34d85a53b57d5d581f78b 2023-03-05 15:52:27.309 Info Server: http/1.1 Response 204 to host1. Time: 1ms. http://host1:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby Theater&X-Emby-Device-Name=TABLET-6L3QROVS&X-Emby-Device-Id=TABLET-6L3QROVS&X-Emby-Client-Version=3.0.19&X-Emby-Language=fr&reqformat=json 2023-03-05 15:52:28.592 Info Server: http/1.1 Response 206 to host1. Time: 5156ms. http://host1:8096/emby/videos/2207/stream.mkv?DeviceId=TABLET-6L3QROVS&MediaSourceId=9127c03e6a095875fc39eb647606bcda&Static=true&PlaySessionId=f002373b09e34d85a53b57d5d581f78b&SubtitleCodec=subrip 2023-03-05 15:52:28.670 Info Server: http/1.1 POST http://host1:8096/emby/Sessions/Playing/Stopped?X-Emby-Client=Emby Theater&X-Emby-Device-Name=TABLET-6L3QROVS&X-Emby-Device-Id=TABLET-6L3QROVS&X-Emby-Client-Version=3.0.19&X-Emby-Language=fr&reqformat=json. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) EmbyTheater/3.0.19 Chrome/87.0.4280.141 Electron/11.5.0 Safari/537.36 2023-03-05 15:52:28.670 Debug Server: http/1.1 GET http://host1:8096/emby/Users/ab7116cae51e4008b8e86c63e1f3679f/Items/2207?X-Emby-Client=Emby Theater&X-Emby-Device-Name=TABLET-6L3QROVS&X-Emby-Device-Id=TABLET-6L3QROVS&X-Emby-Client-Version=3.0.19&X-Emby-Language=fr. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) EmbyTheater/3.0.19 Chrome/87.0.4280.141 Electron/11.5.0 Safari/537.36 2023-03-05 15:52:28.670 Debug App: ReportPlaybackStopped PlaySessionId: f002373b09e34d85a53b57d5d581f78b Link to comment Share on other sites More sharing options...
paillat 0 Posted March 7, 2023 Author Share Posted March 7, 2023 Also complete reinstall in the official docker on server side, but didn't help Link to comment Share on other sites More sharing options...
paillat 0 Posted March 7, 2023 Author Share Posted March 7, 2023 Looks like I says playback stopped, but never says playback started in the first place! 2023-03-07 17:33:57.446 Info Server: http/1.1 Response 204 to host1. Time: 4ms. http://host1:8096/emby/Sessions/Playing/Stopped?X-Emby-Client=Emby Theater&X-Emby-Device-Name=DESKTOP-0O03PPK&X-Emby-Device-Id=DESKTOP-0O03PPK&X-Emby-Client-Version=3.0.19&X-Emby-Language=fr&reqformat=json 2023-03-07 17:34:00.732 Info Server: http/1.1 POST http://host1:8096/emby/Sessions/Playing/Stopped?X-Emby-Client=Emby Theater&X-Emby-Device-Name=DESKTOP-0O03PPK&X-Emby-Device-Id=DESKTOP-0O03PPK&X-Emby-Client-Version=3.0.19&X-Emby-Language=fr&reqformat=json. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) EmbyTheater/3.0.19 Chrome/87.0.4280.141 Electron/11.5.0 Safari/537.36 2023-03-07 17:34:00.737 Info SessionManager: Playback stopped reported by app Emby Theater 3.0.19 playing ***** Stopped at 0 ms Link to comment Share on other sites More sharing options...
paillat 0 Posted March 10, 2023 Author Share Posted March 10, 2023 I assume nobody has a solution to my issue... Link to comment Share on other sites More sharing options...
Luke 37071 Posted March 14, 2023 Share Posted March 14, 2023 Hi, can you please attach the complete emby server log rather than just a snippet? Thanks ! Link to comment Share on other sites More sharing options...
paillat 0 Posted March 14, 2023 Author Share Posted March 14, 2023 Already sent one in my 3th message, but here you go: embyserver (5).txt Link to comment Share on other sites More sharing options...
Luke 37071 Posted April 17, 2023 Share Posted April 17, 2023 On 3/14/2023 at 2:46 AM, paillat said: Already sent one in my 3th message, but here you go: embyserver (5).txt 233.76 kB · 0 downloads HI, did you by any chance configure the optional network path on any of your emby library folders? I'm referring to this: https://support.emby.media/support/solutions/articles/44001159320-optional-network-paths Thanks. Link to comment Share on other sites More sharing options...
paillat 0 Posted April 17, 2023 Author Share Posted April 17, 2023 Nope, using normal paths with correct permissions binded in my docker container. Should I? Link to comment Share on other sites More sharing options...
Luke 37071 Posted April 17, 2023 Share Posted April 17, 2023 Are you able to play in the emby web app? Link to comment Share on other sites More sharing options...
paillat 0 Posted April 17, 2023 Author Share Posted April 17, 2023 Yes, always. Link to comment Share on other sites More sharing options...
Luke 37071 Posted April 23, 2023 Share Posted April 23, 2023 How have you configured audio and video settings in the app? Link to comment Share on other sites More sharing options...
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