kooapk 9 Posted March 2, 2023 Share Posted March 2, 2023 The trailer or theme video encoded by avc1 cannot be played directly An error will be reported that there is no compatible stream The second bug is. The theme video normally displayed on the computer. Open the media library on the phone and it will play automatically, but only sound can't see the picture Link to comment Share on other sites More sharing options...
Luke 37252 Posted March 2, 2023 Share Posted March 2, 2023 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks! Link to comment Share on other sites More sharing options...
kooapk 9 Posted March 3, 2023 Author Share Posted March 3, 2023 (edited) 1 Edited March 3, 2023 by kooapk Link to comment Share on other sites More sharing options...
kooapk 9 Posted March 3, 2023 Author Share Posted March 3, 2023 9 hours ago, Luke said: Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks! Many trailers cannot be played This trailer can be played as a movie alone. This is the information of this trailer Link to comment Share on other sites More sharing options...
GrimReaper 3330 Posted March 3, 2023 Share Posted March 3, 2023 6 minutes ago, kooapk said: This trailer can be played as a movie alone. This is the information of this trailer Something is off here, how are you getting MediaInfo for a trailer there? What is your folder structure/file naming for movie in question? Link to comment Share on other sites More sharing options...
kooapk 9 Posted March 3, 2023 Author Share Posted March 3, 2023 1 minute ago, GrimReaper said: 这里有问题，您如何获得那里的预告片的 MediaInfo？所讨论电影的文件夹结构/文件命名是什么？ I just copied the trailer and renamed it as a normal movie, and then scanned the media library It is used to test whether this trailer can be played normally by emby Link to comment Share on other sites More sharing options...
GrimReaper 3330 Posted March 3, 2023 Share Posted March 3, 2023 1 minute ago, kooapk said: I just copied the trailer and renamed it as a normal movie Renamed it to what exactly? 3 minutes ago, GrimReaper said: What is your folder structure/file naming for movie in question? Link to comment Share on other sites More sharing options...
kooapk 9 Posted March 3, 2023 Author Share Posted March 3, 2023 (edited) 9 minutes ago, GrimReaper said: 改名具体是什么？ I copied and renamed the two videos as trailers. One can be played by the trailer, but not one. But both can be played as movies This movie cannot be played as a trailer, but it can be played as a movie Both the movie and the trailer can be played Edited March 3, 2023 by GrimReaper Screenshot Link to comment Share on other sites More sharing options...
GrimReaper 3330 Posted March 3, 2023 Share Posted March 3, 2023 I have 10,000+ local trailers attached to my media, majority of them avc1 encoded, have yet to stumble upon one that doesn't play. If it can be played as a movie, see no reason why it wouldn't play as a trailer, the only thing that I could think of comes down to structure/naming, hence: 30 minutes ago, GrimReaper said: What is your folder structure/file naming for movie in question? If you put that trailer in movie \trailers subfolder and scan library, does it play then? Link to comment Share on other sites More sharing options...
kooapk 9 Posted March 3, 2023 Author Share Posted March 3, 2023 5 minutes ago, GrimReaper said: I have 10,000+ local trailers attached to my media, majority of them avc1 encoded, have yet to stumble upon one that doesn't play. If it can be played as a movie, see no reason why it wouldn't play as a trailer, the only thing that I could think of comes down to structure/naming, hence: If you put that trailer in movie \trailers subfolder and scan library, does it play then? avc1 Can't play mp4a can play Link to comment Share on other sites More sharing options...
GrimReaper 3330 Posted March 3, 2023 Share Posted March 3, 2023 Could you provide that sample video for testing? Link to comment Share on other sites More sharing options...
kooapk 9 Posted March 3, 2023 Author Share Posted March 3, 2023 Just now, GrimReaper said: Could you provide that sample video for testing? demo.zip These are two test trailers Thank you Link to comment Share on other sites More sharing options...
Luke 37252 Posted March 3, 2023 Share Posted March 3, 2023 Quote Open the media library on the phone and it will play automatically, but only sound can't see the picture Try rotating the phone to landscape orientation. Link to comment Share on other sites More sharing options...
Luke 37252 Posted March 3, 2023 Share Posted March 3, 2023 What version of the Emby android app do you have where it won't play and you get the error? Link to comment Share on other sites More sharing options...
kooapk 9 Posted March 3, 2023 Author Share Posted March 3, 2023 (edited) 6 minutes ago, Luke said: 您使用的是哪个版本的 Emby Android 应用程序无法播放并且出现错误？ The theme video like horizontal screen has no picture, only sound app version3.2.92 Edited March 3, 2023 by kooapk Link to comment Share on other sites More sharing options...
Luke 37252 Posted March 3, 2023 Share Posted March 3, 2023 2 minutes ago, kooapk said: The theme video like horizontal screen has no picture, only sound app version3.2.92 Can you show a screenshot? Seems to work just fine in my testing. Link to comment Share on other sites More sharing options...
kooapk 9 Posted March 3, 2023 Author Share Posted March 3, 2023 2 minutes ago, Luke said: 你能显示截图吗？在我的测试中似乎工作得很好。 b862a4cc99a02a8b75f7e205414bbdaf.zip I recorded a video Link to comment Share on other sites More sharing options...
GrimReaper 3330 Posted March 3, 2023 Share Posted March 3, 2023 33 minutes ago, kooapk said: demo.zip 23.51 MB · 1 download These are two test trailers Thank you Having no issues with that trailer. Demo.mp4 Link to comment Share on other sites More sharing options...
kooapk 9 Posted March 3, 2023 Author Share Posted March 3, 2023 3 minutes ago, GrimReaper said: Having no issues with that trailer. Demo.mp4 But I can't. What kind of log should I provide Link to comment Share on other sites More sharing options...
GrimReaper 3330 Posted March 3, 2023 Share Posted March 3, 2023 1 minute ago, kooapk said: But I can't. What kind of log should I provide Honestly don't know what to tell you, its likely down to your system, possibly server log with debugging on would show something though I'm doubtful. Maybe @Luke might have some other idea, as I cannot recreate the issue to be able to troubleshoot it. Link to comment Share on other sites More sharing options...
GrimReaper 3330 Posted March 3, 2023 Share Posted March 3, 2023 Which client app you're using? Web app? Theater? Have you tried different browsers? Link to comment Share on other sites More sharing options...
kooapk 9 Posted March 3, 2023 Author Share Posted March 3, 2023 6 minutes ago, GrimReaper said: 您使用的是哪个客户端应用程序？网络应用程序？剧院？你试过不同的浏览器吗？ Android client windows client windows google browser Link to comment Share on other sites More sharing options...
GrimReaper 3330 Posted March 3, 2023 Share Posted March 3, 2023 2 minutes ago, kooapk said: windows google browser Give it a shot with MS Edge or Chromium Marmaduke. Link to comment Share on other sites More sharing options...
kooapk 9 Posted March 3, 2023 Author Share Posted March 3, 2023 1 minute ago, GrimReaper said: Give it a shot with MS Edge or Chromium Marmaduke. Windows edge browser is also not good Link to comment Share on other sites More sharing options...
GrimReaper 3330 Posted March 3, 2023 Share Posted March 3, 2023 If you drag that file into your browser window, does it play? Link to comment Share on other sites More sharing options...
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