BigDChief 2 Posted February 28, 2023 Share Posted February 28, 2023 I have an account opened (for years) with my personal domain email (ends in .US ... not .com). I'm a Lifetime Premiere member and the subscription is under this same email. I have not been able to login due to forgetting my password and have tried to reset my password using the on-line "email recovery link", but I never get the recovery email. My guess is my email domain is being filtered out generically because of the .US. My other account is AustinChief. I know the email is correct as I attempted to join with my .US email, and the system says an account is already associated with that email. Link to comment Share on other sites More sharing options...
GrimReaper 3294 Posted February 28, 2023 Share Posted February 28, 2023 @Abobader 1 Link to comment Share on other sites More sharing options...
Abobader 2945 Posted March 1, 2023 Share Posted March 1, 2023 Force password reset done for "austinchief". 1 Link to comment Share on other sites More sharing options...
BigDChief 2 Posted March 1, 2023 Author Share Posted March 1, 2023 Should I have gotten an email? Because I didn’t at my .US email. Link to comment Share on other sites More sharing options...
Abobader 2945 Posted March 1, 2023 Share Posted March 1, 2023 @bigjohn buddy can you check about the email matters, no error could be found on the logs. Link to comment Share on other sites More sharing options...
bigjohn 655 Posted March 1, 2023 Share Posted March 1, 2023 The email is not being filtered in any way on our end. Our internal logs indicate at least six emails successfully delivered to your family .US email server since February 27, with your mail server response being "250 OK" which is the standard when everything is normal. 1 1 Link to comment Share on other sites More sharing options...
BigDChief 2 Posted March 1, 2023 Author Share Posted March 1, 2023 @bigjohn Thanks for looking into this matter. I have found that my server had Apache Spam Assasin turned on, but I cannot find where it puts the mail it flags as spam. What is the sending email account or domain? I want to try and whitelist it. Thanks again for helping me with this issue! Link to comment Share on other sites More sharing options...
BigDChief 2 Posted March 1, 2023 Author Share Posted March 1, 2023 Got it!!!!! Took a few minutes for Spam Assassin to turn off! 1 1 Link to comment Share on other sites More sharing options...
TRexMax2 0 Posted April 13, 2023 Share Posted April 13, 2023 Hello, I got the same issue, I do not receive any email to reset the password of my account.. I had to create another account to be able to post this since I cant login on my main account. My main account username is TRexMax . Would it be possible to force the password on my account too? I have a feeling that emby email is getting flagged as SPAM and it's getting automatically blocked. Thanks! Link to comment Share on other sites More sharing options...
Happy2Play 8282 Posted April 13, 2023 Share Posted April 13, 2023 7 minutes ago, TRexMax2 said: Hello, I got the same issue, I do not receive any email to reset the password of my account.. I had to create another account to be able to post this since I cant login on my main account. My main account username is TRexMax . Would it be possible to force the password on my account too? I have a feeling that emby email is getting flagged as SPAM and it's getting automatically blocked. Thanks! @Abobadercan you help here. 1 Link to comment Share on other sites More sharing options...
Abobader 2945 Posted April 13, 2023 Share Posted April 13, 2023 1 hour ago, TRexMax2 said: Hello, I got the same issue, I do not receive any email to reset the password of my account.. I had to create another account to be able to post this since I cant login on my main account. My main account username is TRexMax . Would it be possible to force the password on my account too? I have a feeling that emby email is getting flagged as SPAM and it's getting automatically blocked. Thanks! 1 hour ago, Happy2Play said: @Abobadercan you help here. Done. Link to comment Share on other sites More sharing options...
TRexMax2 0 Posted April 13, 2023 Share Posted April 13, 2023 Hello, @Abobader Thank you, I still did not receive any email. I am gonna check what I can do. Thanks again! Link to comment Share on other sites More sharing options...
Abobader 2945 Posted April 13, 2023 Share Posted April 13, 2023 1 hour ago, TRexMax2 said: Hello, @Abobader Thank you, I still did not receive any email. I am gonna check what I can do. Thanks again! The email address you need to reset, it not ping it or trace it the domain address, so this can be it, you using: sy*****co.ca Best to check with whom provide that and solve the issue. 1 Link to comment Share on other sites More sharing options...
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