KristofG 3 Posted February 21, 2023 Share Posted February 21, 2023 hi just updated to the latest version (2.1.9) via the Mac App store, and now the app won't even open. it hangs on the Emby logo. I'm running macOS Catalina (10.5.7) still on this 2012 iMac. I wanted to reset the Application Support files, but i can't find them. Does anybody know where the macOS app stores it's preferences? I can't find them under "~/Library/Application Support" thanks Link to comment Share on other sites More sharing options...
Luke 37068 Posted February 21, 2023 Share Posted February 21, 2023 Hi, it could be an issue with the older version of macOS. We'll take a look at it. Thanks. Link to comment Share on other sites More sharing options...
starisme 1 Posted February 25, 2023 Share Posted February 25, 2023 Can confirm this is happening to me as well. Have an older laptop on Big Sur 11.7.4 and the app is stuck on the splash logo. Link to comment Share on other sites More sharing options...
Luke 37068 Posted February 26, 2023 Share Posted February 26, 2023 Hi, yes we're looking into this. Thanks. Link to comment Share on other sites More sharing options...
stefan1983 4 Posted March 4, 2023 Share Posted March 4, 2023 On 21/02/2023 at 10:19, KristofG said: hi just updated to the latest version (2.1.9) via the Mac App store, and now the app won't even open. it hangs on the Emby logo. I'm running macOS Catalina (10.5.7) still on this 2012 iMac. +1 Link to comment Share on other sites More sharing options...
psychodad 0 Posted March 5, 2023 Share Posted March 5, 2023 +1 Link to comment Share on other sites More sharing options...
mad_cow 2 Posted March 12, 2023 Share Posted March 12, 2023 +1 I have this exact behaviour as well. I am on macos 10.15.17 (catalina) and emby theater version 2.1.9 (tried both the app store and downloaded versions) Link to comment Share on other sites More sharing options...
Bingegang 3 Posted April 17, 2023 Share Posted April 17, 2023 On 2/26/2023 at 9:18 PM, Luke said: Hi, yes we're looking into this. Thanks. Hi there. Hope all is good. Just came to see if you've found a solution for this issue. The old macos stays stuck on the splash logo. Let us know. Peace Link to comment Share on other sites More sharing options...
Luke 37068 Posted April 23, 2023 Share Posted April 23, 2023 Hi, we are still looking into it. Apologies for the delay. 1 Link to comment Share on other sites More sharing options...
starisme 1 Posted May 21, 2023 Share Posted May 21, 2023 I am having this same issue, is there an update or an older version I can install? Link to comment Share on other sites More sharing options...
Luke 37068 Posted May 22, 2023 Share Posted May 22, 2023 Apologies for the delay. We are looking into it. Link to comment Share on other sites More sharing options...
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