simonmason 6 Posted February 18, 2023 Share Posted February 18, 2023 Running - TV 1.7.0 and Server 4.7.10.0. Can't upgrade to 4.7.11.0 yet as unraid docker has not been updated - but looking at changelog I don't think this is an issue. All files playback on other platforms - iPad, web without issues. Any help appreciated. ffmpeg-remux-6a630ed2-f8ce-4534-8f97-e16429638c98_1.txt ffmpeg-remux-9e1df5ce-ae26-46dd-9534-82e6a4a1aa25_1.txt Link to comment Share on other sites More sharing options...
Luke 37066 Posted February 18, 2023 Share Posted February 18, 2023 Hi, please attach the main emby server log as well. Thanks. Link to comment Share on other sites More sharing options...
simonmason 6 Posted February 18, 2023 Author Share Posted February 18, 2023 @Luke Here you go.... embyserver-63812275200.txt Link to comment Share on other sites More sharing options...
simonmason 6 Posted February 18, 2023 Author Share Posted February 18, 2023 (edited) @Luke Here is some other information. On movies where this is an issue, the information bar does not go away while it is playing the audio with no video. Also, when it is like this the back button doesn't work - the one that exits back out to the menu. It is only when I pause the movie that the back button works. Another weird thing. Sometimes my pre-roll doesn't play correctly - it skips through it in about 1/10 of the normal time. When it does this then the movie plays with video and audio. This is all a little quirky. I store most of my stuff in 1080p h264 and I can't see any differences between the ones that play and the ones that don't - so far at least. Edited February 18, 2023 by simonmason 1 Link to comment Share on other sites More sharing options...
simonmason 6 Posted February 21, 2023 Author Share Posted February 21, 2023 Bump on this @Luke Did the extra log file help? Thanks Link to comment Share on other sites More sharing options...
simonmason 6 Posted March 1, 2023 Author Share Posted March 1, 2023 Still having this issue. Any help appreciated. Thanks. Link to comment Share on other sites More sharing options...
Luke 37066 Posted March 1, 2023 Share Posted March 1, 2023 On 2/18/2023 at 5:59 PM, simonmason said: @Luke Here is some other information. On movies where this is an issue, the information bar does not go away while it is playing the audio with no video. Also, when it is like this the back button doesn't work - the one that exits back out to the menu. It is only when I pause the movie that the back button works. Another weird thing. Sometimes my pre-roll doesn't play correctly - it skips through it in about 1/10 of the normal time. When it does this then the movie plays with video and audio. This is all a little quirky. I store most of my stuff in 1080p h264 and I can't see any differences between the ones that play and the ones that don't - so far at least. Hi, it looks like this is just on a plain mp4, is that right? Can you provide a sample video for testing? But since you mention pre-rolls, let's just rule this out first - please try disabling the Cinema Intros feature altogether and let me know if that resolves the issue. If it does then that will help us narrow this down. Thanks ! Link to comment Share on other sites More sharing options...
simonmason 6 Posted March 1, 2023 Author Share Posted March 1, 2023 @Luke Bingo - the pre-rolls are doing it. When I disable them the movies and TV shows play fine. Hopefully that helps? Link to comment Share on other sites More sharing options...
Luke 37066 Posted March 1, 2023 Share Posted March 1, 2023 OK we'll look at this. Thanks for helping. Link to comment Share on other sites More sharing options...
simonmason 6 Posted April 23, 2023 Author Share Posted April 23, 2023 Hi @Lukethis is still an issue. I had to disable the playing of trailers again last week as the Apple TV was not playing certain files. I didn't do exhaustive testing but I know which one didn't work and can provide more details as needed. I don't know if it is the format of the trailers, or the main content that is the issue, or both? Thanks. Link to comment Share on other sites More sharing options...
Luke 37066 Posted May 1, 2023 Share Posted May 1, 2023 Hi, this should be resolved in Emby for Apple TV 1.7.2. Thanks. Link to comment Share on other sites More sharing options...
simonmason 6 Posted May 16, 2023 Author Share Posted May 16, 2023 @LukeUnfortunately it does not look like it is fixed in 1.7.2. Link to comment Share on other sites More sharing options...
Luke 37066 Posted May 16, 2023 Share Posted May 16, 2023 57 minutes ago, simonmason said: @LukeUnfortunately it does not look like it is fixed in 1.7.2. Hi, can you please provide an example? Thanks. Link to comment Share on other sites More sharing options...
simonmason 6 Posted May 16, 2023 Author Share Posted May 16, 2023 (edited) @LukeI wanted to test it tonight. I played the movie Nothing Compares 2 U. Trailer played fine. The movie audio played but I just got a blank grey screen. I disabled trailers, played the movie and it worked first time. Turn trailers back on and it does the same thing. Also, when the movie is playing with the grey screen and just audio, the back button does not work. I have to pause it and then I can back out of the movie. I have attached the log file if this is helpful? Thanks. embyserver.txt Edited May 16, 2023 by simonmason Link to comment Share on other sites More sharing options...
Luke 37066 Posted May 24, 2023 Share Posted May 24, 2023 HI, can you please try the new Emby for Apple TV 1.7.3 update and let us know how that compares? Thanks ! Link to comment Share on other sites More sharing options...
simonmason 6 Posted May 25, 2023 Author Share Posted May 25, 2023 Still the same. Log attached. Thanks. embyserver-2.txt Link to comment Share on other sites More sharing options...
Luke 37066 Posted June 15, 2023 Share Posted June 15, 2023 Can you provide a sample video for testing? Thanks. Link to comment Share on other sites More sharing options...
simonmason 6 Posted June 15, 2023 Author Share Posted June 15, 2023 Are you asking about a sample of the trailer videos (it seems to happen with all of them) or the movies I am playing (again it seems to happen with all of them) Link to comment Share on other sites More sharing options...
mcaphasia 2 Posted June 21, 2023 Share Posted June 21, 2023 I have a similar problem with certain files on AppleTV, I like to have tv shows on random. The first episode always plays fine, but after a while (sometimes after one, sometimes after several) episodes just have a gray screen while the audio plays. Once it happens it never plays right again. It certainly seems like an app problem, these files play fine on pc and emby theater. Haven't tested ipad or android. 1 Link to comment Share on other sites More sharing options...
hstamas 153 Posted June 21, 2023 Share Posted June 21, 2023 11 hours ago, mcaphasia said: I have a similar problem with certain files on AppleTV, I like to have tv shows on random. The first episode always plays fine, but after a while (sometimes after one, sometimes after several) episodes just have a gray screen while the audio plays. Once it happens it never plays right again. It certainly seems like an app problem, these files play fine on pc and emby theater. Haven't tested ipad or android. I reported a related problem while testing the beta app but found it happens on the stable release as well. It has made Emby on the Apple TV unusable. I had to switch back to my Nvidia Shield. Link to comment Share on other sites More sharing options...
Luke 37066 Posted June 22, 2023 Share Posted June 22, 2023 On 6/20/2023 at 11:24 PM, mcaphasia said: I have a similar problem with certain files on AppleTV, I like to have tv shows on random. The first episode always plays fine, but after a while (sometimes after one, sometimes after several) episodes just have a gray screen while the audio plays. Once it happens it never plays right again. It certainly seems like an app problem, these files play fine on pc and emby theater. Haven't tested ipad or android. HI, can you provide a sample video for testing? Thanks. Link to comment Share on other sites More sharing options...
mcaphasia 2 Posted June 22, 2023 Share Posted June 22, 2023 18 hours ago, Luke said: HI, can you provide a sample video for testing? Thanks. https://u.pcloud.link/publink/show?code=XZiIRUVZtXgG7EO9XNR1eQ4LFK32lXk1cH3V Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now