Transcode fail with error: Impossible to convert between the formats

[hotwill 3]

Play fail after play a few minutes. I check the log and find the Transcode error. Here is the emby log:

2023-02-16 12:22:42.390 Info App: AppendExtraLogData - Deserialized GraphData fileStream: 1,251.00 bytes Graph Count: 1
2023-02-16 12:22:42.390 Info App: AppendExtraLogData - File Deleted
2023-02-16 12:22:42.391 Info App: ProcessRun 'StreamTranscode 8be24c' Process exited with code 1 - Failed
2023-02-16 12:22:47.080 Info Server: http/1.1 POST http://‌‍‍emby.xxxxxx.xx/emby/Sessions/Playing/Progress?X-Emby-Client=Emby for Android&X-Emby-Device-Name=Hotwill的Xiaomi 12&X-Emby-Device-Id=dc77996ed710ef9a&X-Emby-Client-Version=3.2.92&X-Emby-Language=zh-cn&reqformat=json. UserAgent: Mozilla/5.0 (Linux; Android 12; 2201123C Build/SKQ1.211006.001; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/109.0.5414.118 Mobile Safari/537.36
2023-02-16 12:22:47.080 Info Server: http/1.1 Response 204 to ‌‍‍x.xxx.xxx.38‌. Time: 1ms. http://‌‍‍emby.xxxxxx.xx/emby/Sessions/Playing/Progress?X-Emby-Client=Emby for Android&X-Emby-Device-Name=Hotwill的Xiaomi 12&X-Emby-Device-Id=dc77996ed710ef9a&X-Emby-Client-Version=3.2.92&X-Emby-Language=zh-cn&reqformat=json
2023-02-16 12:22:51.499 Info Server: http/1.1 Response 500 to ‌‍‍x.xxx.xxx.38‌. Time: 9920ms. http://‌‍‍emby.xxxxxx.xx/emby/videos/311299/hls1/main/138.ts?PlaySessionId=c74f6c74bd62450d82704aa64ba37725
2023-02-16 12:22:52.153 Info Server: http/1.1 POST http://‌‍‍emby.xxxxxx.xx/emby/Sessions/Playing/Progress?X-Emby-Client=Emby for Android&X-Emby-Device-Name=Hotwill的Xiaomi 12&X-Emby-Device-Id=dc77996ed710ef9a&X-Emby-Client-Version=3.2.92&X-Emby-Language=zh-cn&reqformat=json. UserAgent: Mozilla/5.0 (Linux; Android 12; 2201123C Build/SKQ1.211006.001; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/109.0.5414.118 Mobile Safari/537.36
2023-02-16 12:22:52.154 Info Server: http/1.1 Response 204 to ‌‍‍x.xxx.xxx.38‌. Time: 1ms. http://‌‍‍emby.xxxxxx.xx/emby/Sessions/Playing/Progress?X-Emby-Client=Emby for Android&X-Emby-Device-Name=Hotwill的Xiaomi 12&X-Emby-Device-Id=dc77996ed710ef9a&X-Emby-Client-Version=3.2.92&X-Emby-Language=zh-cn&reqformat=json
2023-02-16 12:22:52.505 Info Server: http/1.1 GET http://‌‍‍emby.xxxxxx.xx/emby/videos/311299/hls1/main/138.ts?PlaySessionId=c74f6c74bd62450d82704aa64ba37725. Host=emby.hotwill.cn, User-Agent=Emby/3.2.92 (Linux;Android 12) ExoPlayerLib/2.18.2, Accept-Encoding=identity, X-Real-IP=1.202.162.38, X-Forwarded-For=1.202.162.38
2023-02-16 12:22:52.517 Info App: ProcessRun 'StreamTranscode 51cd29' Execute: D:\programs\embyserver-win-x64-3.5.3.0\system\ffmpeg.exe -loglevel +timing -y -print_graphs_file "D:\programs\embyserver-win-x64-3.5.3.0\programdata\logs\ffmpeg-transcode-51cd2929-52da-45f0-a0ed-b40892f84164_1graph.txt" -copyts -start_at_zero -f mp4 -ss 00:06:54.000 -c:v:0 hevc -hwaccel:v:0 cuda -hwaccel_device:v:0 0 -hwaccel_output_format:v:0 cuda -c:v:1 mjpeg -i "D:\电视剧\狂飙 (2023)\Season 1\狂飙 - S01E20 - 第 20 集.mp4" -filter_complex "[0:0]superscale_cuda@f1=w=720:h=404,setsar@f2=sar=sar[f2_out0]" -map [f2_out0] -map 0:1 -sn -c:v:0 h264_nvenc -b:v:0 3810171 -g:v:0 75 -maxrate:v:0 3810171 -bufsize:v:0 7620342 -keyint_min:v:0 75 -r:v:0 25 -profile:v:0 main -c:a:0 copy -disposition:a:0 default -max_delay 5000000 -avoid_negative_ts disabled -f segment -map_metadata -1 -map_chapters -1 -segment_format mpegts -segment_list "D:\programs\embyserver-win-x64-3.5.3.0\programdata\transcoding-temp\1483D6\1483D6.m3u8" -segment_list_type m3u8 -segment_time 00:00:03.000 -segment_start_number 138 -individual_header_trailer 0 -write_header_trailer 0 -segment_write_temp 1 "D:\programs\embyserver-win-x64-3.5.3.0\programdata\transcoding-temp\1483D6\1483D6_%d.ts"
2023-02-16 12:22:53.305 Info App: AppendExtraLogData - Read graph file: D:\programs\embyserver-win-x64-3.5.3.0\programdata\logs\ffmpeg-transcode-51cd2929-52da-45f0-a0ed-b40892f84164_1graph.txt
2023-02-16 12:22:53.305 Info App: AppendExtraLogData - Deserialized GraphData fileStream: 1,251.00 bytes Graph Count: 1
2023-02-16 12:22:53.305 Info App: AppendExtraLogData - File Deleted
2023-02-16 12:22:53.305 Info App: ProcessRun 'StreamTranscode 51cd29' Process exited with code 1 - Failed

and the ffmpeg-transcode log is in attachment. Error is: Impossible to convert between the formats supported by the filter 'setsar@f2' and the filter 'auto_scale_0'

Please tell me what's the wrong. Thank you!

 

Quote

emby version: 4.7.11

ffmpeg-transcode-51cd2929-52da-45f0-a0ed-b40892f84164_1.txt

Edited February 17, 2023 by Happy2Play
edited visible urls/ips

[Happy2Play 9357]

Looks to be something in the HWA code, does it play with HWA disabled?

Increasing your Global Remote Bitrate Limit: 4,000,000 bps slightly would/should allow it to Direct Play.  Item "Bitrate":4101049

[hotwill 3]

Yes, disabled HWA or Direct Play works fine. The error occurs when hardware transcoding is enabled.

[Happy2Play 9357]

Per your other topic  

You mentioned it happens on iOS also, can you port that log.  No need for multiple topics.

 

[hotwill 3]

That topic wrote in the wrong place, ignore it.

When playing using an iOS client, the same error occurs. Attachment is de ffmpeg log.

ffmpeg-transcode-dc91a39b-e929-4c2d-be4e-973c6b481b56_1.txt

[Luke 39664]

@softworkz is looking into this, thanks.

[Happy2Play 9357]

Looks similar to the NVDEC vs CUVID issues but this card does not appear to have a CUVID option.

[softworkz 4495]

@hotwill - Can you please install the latest Nvidia drivers, restart the computer and retry?

Then, please post the hardware detection log.

Thanks

[hotwill 3]

The Nvidia drivers is already lastest. @softworkz

[Luke 39664]

On 3/3/2023 at 9:33 AM, hotwill said:

The Nvidia drivers is already lastest. @softworkz

What driver version number is installed?

[softworkz 4495]

On 3/3/2023 at 8:51 AM, softworkz said:

 please post the hardware detection log.

Something must be very wrong on your system when you're not seeing any CUVID options.

[hotwill 3]

@Luke The version number is 528.49

[hotwill 3]

5 hours ago, softworkz said:

Something must be very wrong on your system when you're not seeing any CUVID options.

 

@Luke @softworkz Here is the detection log.

hardware_detection-63813705236.txt

[visproduction 251]

Similar issue with Linux server.  Apparently nvidia support for CUVID has some holes.  This post is from 2020, but maybe is useful.
https://github.com/NVIDIA/cuda-samples/issues/46

[softworkz 4495]

On 3/6/2023 at 6:22 AM, hotwill said:

@Luke @softworkz Here is the detection log.

Thanks. The detection log _does_ show the cuvid decoders.

Can you please go to the dashboard "Transcoding" page and set HW acceleration to "Advanced" and see whether the CUVID decoders are listed there?

[hotwill 3]

11 hours ago, softworkz said:

Thanks. The detection log _does_ show the cuvid decoders.

Can you please go to the dashboard "Transcoding" page and set HW acceleration to "Advanced" and see whether the CUVID decoders are listed there?

What's the meaning of "The detection log _does_ show the cuvid decoders"? @softworkz

Here is the "Advanced" page:

[softworkz 4495]

4 minutes ago, hotwill said:

What's the meaning of "The detection log _does_ show the cuvid decoders"

They weren't visible in the hw decoders list in the log:

 

Can you try with the HEVC CUVID decoder?
(check box and move to top)

[hotwill 3]

On 3/13/2023 at 3:31 PM, softworkz said:

They weren't visible in the hw decoders list in the log:

 

Can you try with the HEVC CUVID decoder?
(check box and move to top)

HEVC CUVID decoder works fine.

Why CUVID works fine but NVDEC does not?

[softworkz 4495]

43 minutes ago, hotwill said:

HEVC CUVID decoder works fine.

Why CUVID works fine but NVDEC does not?

We haven't been able to identify a clear pattern. In most cases, both are working, but sometimes only one of them. That's why we're even having both as option.
Sorry for the inconvenience.

[Happy2Play 9357]

9 hours ago, hotwill said:

HEVC CUVID decoder works fine.

Why CUVID works fine but NVDEC does not?

Several existing topics, suggest fixed in next beta.

 

[RedWings 15]

Hello,

I think i have the same error with a RTX 3060 12Go, i have juste disableb it for transcoding for now.

Edited March 15, 2023 by RedWings

[Luke 39664]

This is resolved in the upcoming 4.8 server release. Thanks.